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Is there an Aurora Solar outage?

Aurora Solar status: Systems Active

Last checked: 9 minutes ago

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Aurora Solar outages and incidents

Outage and incident data over the last 30 days for Aurora Solar.

There have been 1 outages or incidents for Aurora Solar in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aurora Solar

Outlogger tracks the status of these components for Xero:

Aurora API Active
Aurora Simulations Active
Aurora Solar App Active
Component Status
Aurora API Active
Aurora Simulations Active
Aurora Solar App Active

Latest Aurora Solar outages and incidents.

View the latest incidents for Aurora Solar and check for official updates:

Updates:

  • Time: Nov. 1, 2024, 1:26 a.m.
    Status: Resolved
    Update: This issue has been resolved. Thank you for your patience and understanding.
  • Time: Nov. 1, 2024, 12:41 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 1, 2024, 12:25 a.m.
    Status: Identified
    Update: The issue has been identified and our team is now working on a fix to be implemented. Thank you.
  • Time: Nov. 1, 2024, 12:12 a.m.
    Status: Investigating
    Update: Our team is aware of the difficulties you're experiencing with uploading custom images to your designs. We are actively investigating the issue to resolve it as soon as possible. Thank you for your patience and understanding.

Updates:

  • Time: Sept. 21, 2024, 12:47 a.m.
    Status: Resolved
    Update: The issue with the Edit Proposal Button in Sales Mode has now been resolved. Thank you for your patience and collaboration. Have a great rest of your day!
  • Time: Sept. 21, 2024, 12:28 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 21, 2024, 12:02 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 20, 2024, 11:55 p.m.
    Status: Investigating
    Update: We have been informed that non-admin users are currently unable to utilize the Edit Proposal Template/Slide Button in Sales Mode. We appreciate your patience as we investigate this matter further.

Updates:

  • Time: Sept. 10, 2024, 4:50 a.m.
    Status: Resolved
    Update: We have observed significant improvement in the platform for Philippine-based users and it appears the issue with the ISPs has now been resolved. We will now close this issue. We appreciate your patience and collaboration in this matter.
  • Time: Sept. 10, 2024, 3:21 a.m.
    Status: Monitoring
    Update: Our team has identified that the issue is due to certain Internet Service Providers (ISPs) in the Philippines exhibiting poor connectivity to our servers.
  • Time: Sept. 10, 2024, 2:33 a.m.
    Status: Identified
    Update: Our team was able to confirm that the issue is caused by a third party partial outage and only Philippine-based users are affected.
  • Time: Sept. 10, 2024, 2:15 a.m.
    Status: Investigating
    Update: Please bear with us as we check this issue on the platform.

Updates:

  • Time: Sept. 3, 2024, 2:48 a.m.
    Status: Resolved
    Update: This incident has been resolved. Thank you for your patience and understanding.
  • Time: Sept. 3, 2024, 2:10 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 2, 2024, 9:17 p.m.
    Status: Identified
    Update: Our Engineering Team has identified the issue, and they are currently working on a fix. We will provide an update as soon as possible. Thank you for your patience as we resolve this matter.
  • Time: Sept. 2, 2024, 6:28 p.m.
    Status: Investigating
    Update: Currently, we are experiencing an issue where Shading Data are failing to be retrieved via API. Our Engineering teams are investigating and we will provide an update as soon as possible.

Updates:

  • Time: Aug. 17, 2024, 12:06 a.m.
    Status: Resolved
    Update: We appreciate your patience. The issue regarding the saving of designs and the execution of simulations has now been resolved.
  • Time: Aug. 16, 2024, 11:49 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 16, 2024, 11:19 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 16, 2024, 10:27 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will update as soon as we find the source of this issue. Thank you for your patience and understanding.
  • Time: Aug. 16, 2024, 7:13 p.m.
    Status: Investigating
    Update: Currently, we are experiencing an issue where simulation is not working and unable to save the designs. Our Engineering teams are investigating and we will provide an update as soon as possible.

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Frequently Asked Questions - Aurora Solar

Is there a Aurora Solar outage?
The current status of Aurora Solar is: Systems Active
Where can I find the official status page of Aurora Solar?
The official status page for Aurora Solar is here
How can I get notified if Aurora Solar is down or experiencing an outage?
To get notified of any status changes to Aurora Solar, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aurora Solar every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aurora Solar do?
Aurora is a solar software used by installers to design and sell advanced PV systems, creating over 100,000 PV designs every week.

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