Time: Nov. 18, 2024, 6:48 a.m.

Status: Resolved

Update: We wanted to inform you that Westpac has informed us that the Open Banking service has been restored. The creation of new connections and the refresh of existing connections are currently proceeding without problems. Please feel free to contact us through our channels if you continue to experience an issue related to this. Thank you for your patience. — The Basiq Team 💙

Time: Nov. 18, 2024, 5:42 a.m.

Status: Investigating

Update: We wanted to inform you of a temporary issue impacting data access from Westpac Open Banking. Westpac is currently experiencing a technical outage preventing us from fetching data through Westpac Open Banking. This issue has already been escalated with Westpac, and our team is closely monitoring the situation We will notify you as soon as their service is restored. Thank you for your understanding. — The Basiq Team 💙

Time: Oct. 31, 2024, 1:26 a.m.

Status: Resolved

Update: We wanted to inform you that ING has informed us that the service has been restored. The creation of new connections and the refresh of existing connections are currently proceeding without problems . Please feel free to contact us through our channels if you continue to experience an issue related to this. Thank you for your patience. — The Basiq Team 💙

Time: Oct. 30, 2024, 2:44 a.m.

Status: Investigating

Update: We wanted to inform you of a temporary issue impacting data access from ING Open Banking. Due to a downtime on the ING Open Banking services, we are currently unable to fetch data through ING Open Banking. This issue has already been escalated with ING, and our team is closely monitoring the situation We will notify you as soon as their service is restored. Thank you for your understanding. — The Basiq Team 💙

Time: Oct. 31, 2024, 4:10 a.m.

Status: Resolved

Update: We wanted to inform you that the ING internet banking portal has been reestablished. We are currently able to fetch data through Web connections for ING. Thank you for your patience. — The Basiq Team 💙

Time: Oct. 29, 2024, 11:53 p.m.

Status: Investigating

Update: We wanted to inform you of a temporary issue impacting data access from ING. Due to a downtime on the ING internet banking portal, we are currently unable to fetch data through Web connections for ING. Please note, that this only affects Web connections, and other data sources remain fully operational. Our team is closely monitoring the situation, and we will notify you as soon as their service is restored. Thank you for your understanding. — The Basiq Team 💙

Time: Oct. 18, 2024, 11:39 a.m.

Status: Resolved

Update: We are pleased to announce that Commonwealth Bank (CBA) has resolved the issue with Open Banking and it is now fully operational. Currently, CBA has not disclosed the primary reason for the issue. However, we will keep you informed as soon as we receive the information. Thank you for your understanding. — The Basiq Team 💙

Time: Oct. 18, 2024, 7:50 a.m.

Status: Investigating

Update: At the moment, there is an outage for Open Banking services at Commonwealth Bank (CBA). This means that the CBA flow cannot be completed, resulting in the inability to create new connections. We have already reported this to CBA and they are currently working on a solution. Thank you for your understanding. — The Basiq Team 💙

Time: Sept. 8, 2024, 11:21 p.m.

Status: Resolved

Update: We are pleased to inform you that the recent maintenance carried out by the banks listed below has been completed, and all services are now back to normal operation: ANZ (Connector ID: AU00601) Maintenance Start: Friday, September 6, 2024 at 8:00 PM AEST Maintenance End: Saturday, September 7, 2024 at 5:00 PM AEST ANZ (Connector ID: AU00601) Maintenance Start: Saturday, September 7, 2024 at 10:00 PM AEST Maintenance End: Sunday, September 8, 2024 at 10:00 PM AEST CBA (Connector ID: AU04301) Maintenance Start: Saturday, September 7, 2024 at 2:00 AM AEST Maintenance End: Saturday, September 7, 2024 at 8:00 AM AEST Please note that Commonwealth Bank of Australia (CBA) has scheduled further maintenance next week: CBA (Connector ID: AU04301) Maintenance Start: Saturday, September 14, 2024 at 10:00 AM AEST Maintenance End: Monday, September 16, 2024 at 10:00 PM AEST Expected Downtime: 60 hours (Full Outage) We recommend planning accordingly to minimise any disruptions to your service. To stay updated on any future maintenance or service updates, please subscribe to our status page. Thank you for your understanding and continued support. Kind regards, Basiq Support Team

Time: Sept. 6, 2024, 9:11 a.m.

Status: Monitoring

Update: At Basiq we aim to keep our customers informed of any updates banks may be undertaking, so there's no surprises and you can plan accordingly. Banking institutions regularly conduct maintenance and updates to their platforms to improve performance and add new features and enhancements. Unfortunately these updates can temporarily impact the performance of Basiq’s Web and CDR connectors. Regular performance to Basiq’s connectors will automatically be restored once the banking institutions have completed their updates. Banks with upcoming planned maintenance The below banks have alerted us to planned maintenance this week: Bank Name: ANZ Start Time: Friday, September 6, 2024 at 8:00:00 PM AEST End Time: Saturday, September 7, 2024 at 5:00:00 PM AEST Expected Downtime: 21 hours (Partial Outage) Basiq Connector ID: AU00601 Bank Name: ANZ Start Time: Saturday, September 7, 2024 at 10:00:00 PM AEST End Time: Sunday, September 8, 2024 at 10:00:00 PM AEST Duration: 1 day (Partial Outage) Basiq Connector ID: AU00601 Bank Name: CBA Start Time: Saturday, September 7, 2024 at 2:00:00 AM AEST End Time: Saturday, September 7, 2024 at 8:00:00 AM AEST Expected Downtime: 6 hours (Full Outage) Basiq Connector ID: ​​AU04301 Bank Name: CBA Start Time: Saturday, September 14, 2024 at 10:00:00 AM AEST End Time: Monday, September 16, 2024 at 10:00:00 PM AEST Expected Downtime: 60 hours (Full Outage) Basiq Connector ID: AU04301 At Basiq we try to keep our customers informed of any updates banks may be undertaking so you can plan accordingly. Subscribe to our status page to stay informed of future updates. The Basiq Team 💙