Time: Aug. 13, 2024, 5:53 a.m.

Status: Resolved

Update: We have been notified by Bankwest that the maintenance has been successfully concluded and the CDR service is currently working as usual.

Time: Aug. 12, 2024, 3:37 a.m.

Status: Monitoring

Update: Bankwest had a scheduled outage during the weekend. Unfortunately, they have not been able to bring the service back up post this maintenance window, they now plan to have their CDR service working again on the 13th by 11.00 am. We will keep you updated if they inform us about new changes.

Time: Aug. 13, 2024, 5:53 a.m.

Status: Resolved

Update: We have been notified by CBA that the maintenance has been successfully concluded and the CDR service is currently working as usual.

Time: Aug. 12, 2024, 3:26 a.m.

Status: Monitoring

Update: CBA had a scheduled outage during the weekend. Unfortunately, they have not been able to bring the service back up post this maintenance window, they now plan to have their CDR service working again on the 13th by 11.00 am. We will keep you updated if they inform us about new changes.

Time: April 2, 2024, 3:01 a.m.

Status: Resolved

Update: We've identified an interruption in our payment service. Our provider, Zepto, notified us at 1:03 p.m. AEDT that they're investigating the issue. At 1:10 p.m. AEDT, Zepto notified us that the problem had been resolved. If you encounter any further payment issues, please reach out to our Support team by submitting a Jira ticket. Thank you for your patience.

Time: April 2, 2024, 3:01 a.m.

Status: Resolved

Update: We've identified an interruption in our payment service. Our provider, Zepto, notified us at 1:03 p.m. AEDT that they're investigating the issue. At 1:10 p.m. AEDT, Zepto notified us that the problem had been resolved. If you encounter any further payment issues, please reach out to our Support team by submitting a Jira ticket. Thank you for your patience.

Time: Jan. 29, 2024, 2:03 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: Jan. 25, 2024, 2:34 a.m.

Status: Monitoring

Update: We are pleased to inform you that the recent issue in fetching new transactions post-31 December 2023 has been successfully resolved. As of now, all transactions, including those posted between 31 December 2023, and 15 January 2024, are available and accessible. The Data Holders have implemented a fix, ensuring the visibility of the complete transaction history. We appreciate your patience and understanding during this resolution process. If you encounter any further issues or have additional questions, please don't hesitate to reach out to our support team.

Time: Jan. 16, 2024, 3:04 a.m.

Status: Identified

Update: We wanted to keep you informed about the ongoing resolution efforts for the reported issue. According to the latest update from the Data Holders, a fix was implemented yesterday showing now transaction data for transactions posted from 15 January 2024. However, transaction data spanning between 31 December 2023 and 15 January 2024 is still not visible. Please be assured that the Data Holders are actively working with urgency to expedite the availability of this missing data. Your satisfaction is our priority, and we sincerely apologize for any inconvenience this may have caused. We appreciate your continued patience and understanding as we work towards a swift resolution. If you have any further questions or concerns, please don't hesitate to contact our support team.

Time: Jan. 15, 2024, 6:48 a.m.

Status: Identified

Update: Several data holders are experiencing issues in fetching new transactions post-31 December 2023. The affected data holders are below: AU02801 BCU AU04101 Coastline AU05001 Credit Union AU06401 Gateway Bank AU10701 Qudos AU10801 QCCU AU12401 Summerland AU20010 u Bank AU20120 BHCCU AU20260 Fire Service Credit Union AU20550 South West Slopes Credit Union Ltd AU08801 Bank Australia AU04501 Beyond Bank AU09901 P&N AU05201 Defence Bank This problem is impacting CDR connections only. We have received confirmation from the data holders that they are diligently working on a solution and anticipate resolving the issue. We understand the importance of timely data access and are optimistic about a swift resolution. Rest assured, we are committed to keeping you updated on the progress. During this period, users may face difficulties in accessing new data from these institutions. For further inquiries or to express any concerns, please reach out to us at [email protected]. We appreciate your patience and understanding in this matter.