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Is there an Ben outage?

Ben status: Systems Active

Last checked: 8 minutes ago

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Ben outages and incidents

Outage and incident data over the last 30 days for Ben.

There have been 0 outages or incidents for Ben in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ben

Outlogger tracks the status of these components for Xero:

Backend API Active
Ben Mobile Application Active
Ben Web Application Active
Component Status
Backend API Active
Ben Mobile Application Active
Ben Web Application Active

Latest Ben outages and incidents.

View the latest incidents for Ben and check for official updates:

Updates:

  • Time: Aug. 1, 2024, 4:10 p.m.
    Status: Resolved
    Update: What Happened? From 9:00 AM to 11:15 AM BST on 1 Aug 2024, some users experienced difficulties accessing our services due to a temporary disruption. This was due to an unexpected combination of factors: An increase in long-running data processing tasks A rise in database load following a recent platform update What Have We Done? To address the issue, we have increased our database capacity and are implementing additional measures to ensure this doesn’t happen again. Our Commitment Our team is committed to making improvements to continue providing you with a smooth and reliable experience. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding.
  • Time: Aug. 1, 2024, 10:38 a.m.
    Status: Monitoring
    Update: The Ben platform is now stable again and functionality has been fully restored. We are currently continuing our investigation of the issue and will provide an update on the impact and provide an incident statement once we have all of the information required. Some users may see inconsistencies regarding Ben card transaction data at this time which we are working to resolve and provide an update on later today.
  • Time: Aug. 1, 2024, 8:55 a.m.
    Status: Investigating
    Update: We are investigating an incident which is impacting access to the Ben Platform. You may have difficulty accessing the Ben Platform right now, flex card payments are not impacted by this issue and can be used as normal.

Updates:

  • Time: June 28, 2024, 10:58 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 28, 2024, 10:58 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 28, 2024, 10:49 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 28, 2024, 10:49 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 28, 2024, 10:36 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 28, 2024, 10:36 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 28, 2024, 9:46 a.m.
    Status: Investigating
    Update: We are investigating an issue impacting the Payroll Report, Wallet Report and Analytics dashboards for employer admin users. Dashboards are loading intermittently and we are working to identify the root cause.
  • Time: June 28, 2024, 9:46 a.m.
    Status: Investigating
    Update: We are investigating an issue impacting the Payroll Report, Wallet Report and Analytics dashboards for employer admin users. Dashboards are loading intermittently and we are working to identify the root cause.

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Frequently Asked Questions - Ben

Is there a Ben outage?
The current status of Ben is: Systems Active
Where can I find the official status page of Ben?
The official status page for Ben is here
How can I get notified if Ben is down or experiencing an outage?
To get notified of any status changes to Ben, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ben every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ben do?
Ben is an employee benefits platform that simplifies designing, implementing, and managing benefits schemes. Schedule a demo now.

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