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Is there an BigCommerce outage?

BigCommerce status: Systems Active

Last checked: 7 minutes ago

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BigCommerce outages and incidents

Outage and incident data over the last 30 days for BigCommerce.

There have been 7 outages or incidents for BigCommerce in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for BigCommerce

Outlogger tracks the status of these components for Xero:

API & Webhooks Active
Checkout & Payment Processing Active
Control Panel Active
Email Active
Reporting & Analytics Active
Storefront Active
Avalara Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
B2B Edition - API Active
B2B Edition - Buyers Portal Active
B2B Edition - Dashboard Active
Client Portal Active
Support Center Active
Component Status
API & Webhooks Active
Checkout & Payment Processing Active
Control Panel Active
Email Active
Reporting & Analytics Active
Storefront Active
Active
Avalara Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
Active
B2B Edition - API Active
B2B Edition - Buyers Portal Active
B2B Edition - Dashboard Active
Active
Client Portal Active
Support Center Active

Latest BigCommerce outages and incidents.

View the latest incidents for BigCommerce and check for official updates:

Updates:

  • Time: Nov. 18, 2024, 1:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 18, 2024, 1:41 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 18, 2024, 1:31 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 18, 2024, 1:25 p.m.
    Status: Investigating
    Update: We are currently investigating elevated error rates for a subset of stores.

Updates:

  • Time: Nov. 13, 2024, 5:42 p.m.
    Status: Resolved
    Update: BigCommerce Engineers identified an issue affecting storefront and API services for a subset of stores beginning at 16:30 UTC and ending at 17:20 UTC. BigCommerce Engineers have resolved the issue and all services are now available.
  • Time: Nov. 13, 2024, 5:33 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 13, 2024, 5:26 p.m.
    Status: Investigating
    Update: BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Updates:

  • Time: Nov. 12, 2024, 6:23 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 12, 2024, 5:23 p.m.
    Status: Identified
    Update: BigCommerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they come through.
  • Time: Nov. 12, 2024, 2:40 p.m.
    Status: Investigating
    Update: This issue is also impacting certain transactional emails such as the Account Created and Return Confirmation email.
  • Time: Nov. 12, 2024, 2:30 p.m.
    Status: Investigating
    Update: BigCommerce engineers are investigating an issue with sending New Order Notification emails to merchants. Transactional emails to customers are not impacted.

Updates:

  • Time: Nov. 12, 2024, 11:08 a.m.
    Status: Resolved
    Update: The issue has been resolved
  • Time: Nov. 12, 2024, 11 a.m.
    Status: Monitoring
    Update: A fix has been made and we are monitoring the results.
  • Time: Nov. 12, 2024, 10:47 a.m.
    Status: Investigating
    Update: BigCommerce engineers have localised the issue and are currently continuing to investigate it.
  • Time: Nov. 12, 2024, 9:58 a.m.
    Status: Investigating
    Update: BigCommerce engineers are investigating technical issues within Page Builder with users unable to publish new changes.

Updates:

  • Time: Nov. 5, 2024, 12:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 5, 2024, 12:24 p.m.
    Status: Monitoring
    Update: BigCommerce engineers have applied a fix and resolved the availability issue that affected a subset of stores briefly.
  • Time: Nov. 5, 2024, 12:18 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 5, 2024, 12:11 p.m.
    Status: Investigating
    Update: BigCommerce engineers are currently investigating an issue that's affecting availability for a subset of stores.

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Frequently Asked Questions - BigCommerce

Is there a BigCommerce outage?
The current status of BigCommerce is: Systems Active
Where can I find the official status page of BigCommerce?
The official status page for BigCommerce is here
How can I get notified if BigCommerce is down or experiencing an outage?
To get notified of any status changes to BigCommerce, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of BigCommerce every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does BigCommerce do?
Discover how BigCommerce can enhance your business with advanced ecommerce features, at a reduced cost and simplified process.

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