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Is there an BigCommerce outage?

BigCommerce status: Systems Active

Last checked: 5 minutes ago

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BigCommerce outages and incidents

Outage and incident data over the last 30 days for BigCommerce.

There have been 5 outages or incidents for BigCommerce in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for BigCommerce

Outlogger tracks the status of these components for Xero:

API & Webhooks Active
Checkout & Payment Processing Active
Control Panel Active
Email Active
Reporting & Analytics Active
Storefront Active
Avalara Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
B2B Edition - API Active
B2B Edition - Buyers Portal Active
B2B Edition - Dashboard Active
Client Portal Active
Support Center Active
Component Status
API & Webhooks Active
Checkout & Payment Processing Active
Control Panel Active
Email Active
Reporting & Analytics Active
Storefront Active
Active
Avalara Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
Active
B2B Edition - API Active
B2B Edition - Buyers Portal Active
B2B Edition - Dashboard Active
Active
Client Portal Active
Support Center Active

Latest BigCommerce outages and incidents.

View the latest incidents for BigCommerce and check for official updates:

Updates:

  • Time: March 14, 2024, 4:23 p.m.
    Status: Resolved
    Update: BigCommerce engineers have resolved the intermittent issue impacting PayPal based payments occurring between 14:30 UTC and 16:10 UTC. All services are now operational.
  • Time: March 14, 2024, 4:16 p.m.
    Status: Monitoring
    Update: BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they come through.
  • Time: March 14, 2024, 4:04 p.m.
    Status: Identified
    Update: BigCommerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they come through.
  • Time: March 14, 2024, 3:55 p.m.
    Status: Investigating
    Update: BigCommerce Engineers are investigating reports of difficulties with payments through PayPal based gateways and will have an update shortly.

Updates:

  • Time: Feb. 27, 2024, 5:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 27, 2024, 5:46 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 27, 2024, 5:39 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 27, 2024, 5:36 p.m.
    Status: Investigating
    Update: BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Updates:

  • Time: Feb. 22, 2024, 6:47 a.m.
    Status: Resolved
    Update: BigCommerce engineers have identified the root cause and applied a fix to prevent any further stores from being impacted. The fix will also prevent regression for any impacted stores that have since restored their configuration.
  • Time: Feb. 22, 2024, 4:29 a.m.
    Status: Monitoring
    Update: BigCommerce engineers have identified the root cause of the issue and applied a fix to prevent the disconnection issue from happening going forward. We are working on resolving the issue for affected store.
  • Time: Feb. 22, 2024, 3:01 a.m.
    Status: Investigating
    Update: BigCommerce engineers have made changes to prevent the disconnection issue from happening going forward, and are continuing to investigate the root cause and identify impacted stores for remediation. We will provide an update shortly.
  • Time: Feb. 22, 2024, 2:34 a.m.
    Status: Investigating
    Update: BigCommerce engineers are continuing to investigate issue impacting some payment gateways' connection for a subset of stores, and will provide an update shortly
  • Time: Feb. 22, 2024, 1:24 a.m.
    Status: Investigating
    Update: BigCommerce engineers have identified an issue impacting some payment gateways' connection for a subset of stores. We are still investigating the root cause and possible fixes, and will provide an update shortly
  • Time: Feb. 21, 2024, 11:47 p.m.
    Status: Investigating
    Update: BigCommerce engineers are investigating reports of an issue impacting some payment gateways' connection for a subset of stores. We will provide an update shortly

Updates:

  • Time: Feb. 21, 2024, 3:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 21, 2024, 2:38 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will provide an update shortly.
  • Time: Feb. 21, 2024, 1:10 p.m.
    Status: Investigating
    Update: BigCommerce engineers are investigating an issue with storefront requests on stores using the Weglot translations app. We will provide an update shortly.

Updates:

  • Time: Feb. 19, 2024, 1:21 p.m.
    Status: Resolved
    Update: BigCommerce engineers observed an increase in store availability errors for a certain subset of stores starting around 12:50 UTC. Engineers resolved the issue at 13:03 UTC and all services are now operational.

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Frequently Asked Questions - BigCommerce

Is there a BigCommerce outage?
The current status of BigCommerce is: Systems Active
Where can I find the official status page of BigCommerce?
The official status page for BigCommerce is here
How can I get notified if BigCommerce is down or experiencing an outage?
To get notified of any status changes to BigCommerce, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of BigCommerce every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does BigCommerce do?
Discover how BigCommerce can enhance your business with advanced ecommerce features, at a reduced cost and simplified process.

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