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Is there an BigCommerce outage?

BigCommerce status: Systems Active

Last checked: 4 minutes ago

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BigCommerce outages and incidents

Outage and incident data over the last 30 days for BigCommerce.

There have been 7 outages or incidents for BigCommerce in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for BigCommerce

Outlogger tracks the status of these components for Xero:

API & Webhooks Active
Checkout & Payment Processing Active
Control Panel Active
Email Active
Reporting & Analytics Active
Storefront Active
Avalara Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
B2B Edition - API Active
B2B Edition - Buyers Portal Active
B2B Edition - Dashboard Active
Client Portal Active
Support Center Active
Component Status
API & Webhooks Active
Checkout & Payment Processing Active
Control Panel Active
Email Active
Reporting & Analytics Active
Storefront Active
Active
Avalara Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
Active
B2B Edition - API Active
B2B Edition - Buyers Portal Active
B2B Edition - Dashboard Active
Active
Client Portal Active
Support Center Active

Latest BigCommerce outages and incidents.

View the latest incidents for BigCommerce and check for official updates:

Updates:

  • Time: Oct. 4, 2024, 7:26 p.m.
    Status: Resolved
    Update: BigCommerce Engineers identified an issue affecting all services beginning at 19:49 UTC and ending at 20:02 UTC. This behavior impacted api, storefront, and payment requests for this duration. BigCommerce Engineers have mitigated the root cause of the issue and all services are now available.
  • Time: Oct. 4, 2024, 7:09 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 4, 2024, 7:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 4, 2024, 7:04 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 4, 2024, 6:57 p.m.
    Status: Investigating
    Update: BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Updates:

  • Time: Oct. 3, 2024, 4:17 p.m.
    Status: Resolved
    Update: The issue has been resolved and all support channels are now available and functioning as expected.
  • Time: Oct. 3, 2024, 4:08 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 3, 2024, 3:58 p.m.
    Status: Investigating
    Update: Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our telephony provider, but in the interim please note our live chat and web case queues are available.

Updates:

  • Time: Oct. 3, 2024, 2:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 3, 2024, 1:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 3, 2024, 12:35 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 3, 2024, 12:21 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 3, 2024, 12:03 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 3, 2024, 12:01 p.m.
    Status: Investigating
    Update: Elevated error rates for a subset of stores in the EU region

Updates:

  • Time: Sept. 27, 2024, 10:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 27, 2024, 9:19 p.m.
    Status: Monitoring
    Update: BigCommerce Engineers have addressed the root cause of the incident and the backlog of Analytics data is currently getting processed.
  • Time: Sept. 27, 2024, 7:33 p.m.
    Status: Investigating
    Update: BigCommerce Engineers are investigating an issue with a third-party provider that is causing a delay in the processing of data for Analytics reports.

Updates:

  • Time: Sept. 23, 2024, 3:18 p.m.
    Status: Resolved
    Update: BigCommerce Engineers identified an issue affecting storefront and API services for a subset of stores beginning at 14:00 UTC and ending at 14:12 UTC. This behavior was similar to an incident earlier this morning. BigCommerce Engineers have mitigated the root cause of the issue and all services are now available.

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Frequently Asked Questions - BigCommerce

Is there a BigCommerce outage?
The current status of BigCommerce is: Systems Active
Where can I find the official status page of BigCommerce?
The official status page for BigCommerce is here
How can I get notified if BigCommerce is down or experiencing an outage?
To get notified of any status changes to BigCommerce, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of BigCommerce every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does BigCommerce do?
Discover how BigCommerce can enhance your business with advanced ecommerce features, at a reduced cost and simplified process.

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