Company Logo

Is there an BigCommerce outage?

BigCommerce status: Systems Active

Last checked: a minute ago

Get notified about any outages, downtime or incidents for BigCommerce and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

BigCommerce outages and incidents

Outage and incident data over the last 30 days for BigCommerce.

There have been 7 outages or incidents for BigCommerce in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for BigCommerce

Outlogger tracks the status of these components for Xero:

API & Webhooks Active
Checkout & Payment Processing Active
Control Panel Active
Email Active
Reporting & Analytics Active
Storefront Active
Avalara Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
B2B Edition - API Active
B2B Edition - Buyers Portal Active
B2B Edition - Dashboard Active
Client Portal Active
Support Center Active
Component Status
API & Webhooks Active
Checkout & Payment Processing Active
Control Panel Active
Email Active
Reporting & Analytics Active
Storefront Active
Active
Avalara Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
Active
B2B Edition - API Active
B2B Edition - Buyers Portal Active
B2B Edition - Dashboard Active
Active
Client Portal Active
Support Center Active

Latest BigCommerce outages and incidents.

View the latest incidents for BigCommerce and check for official updates:

Updates:

  • Time: Sept. 11, 2024, 12:56 p.m.
    Status: Resolved
    Update: BigCommerce engineers have identified that the problem is likely client related and no issues have been found on BigCommerce side.
  • Time: Sept. 11, 2024, 11:36 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 11, 2024, 10:37 a.m.
    Status: Investigating
    Update: BigCommerce engineers have started receiving reports with order placement problems on subset of the stores. We will keep you informed with updates as they become available.

Updates:

  • Time: Sept. 9, 2024, 6:56 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 9, 2024, 6:03 a.m.
    Status: Monitoring
    Update: The API is now serving requests correctly in this region.
  • Time: Sept. 9, 2024, 5:58 a.m.
    Status: Identified
    Update: API error rates have been observed to still be elevated in this region and the engineering team is working to mitigate the issue.
  • Time: Sept. 9, 2024, 5:43 a.m.
    Status: Monitoring
    Update: The issue has been mitigated and stores in this region are now operating correctly.
  • Time: Sept. 9, 2024, 5:40 a.m.
    Status: Investigating
    Update: BigCommerce engineers are investigating an issue affecting the availability of stores in the Australian region.

Updates:

  • Time: Sept. 4, 2024, 7:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 4, 2024, 7:05 p.m.
    Status: Identified
    Update: We are currently experiencing issues with BigCommerce account management due to an incident with a third party provider. This includes the ability to purchase services in the Account Dashboard and create new trial stores. BigCommerce engineers are monitoring the incident and will provide updates as they become available.

Updates:

  • Time: Sept. 4, 2024, 7:47 p.m.
    Status: Resolved
    Update: The issue causing customer account creation delay is resolved. BigCommerce engineers implemented a fix at approximately 17:40 UTC and as of 19:20 UTC all systems are operational.
  • Time: Sept. 4, 2024, 6:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 4, 2024, 5:45 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 4, 2024, 4:22 p.m.
    Status: Investigating
    Update: BigCommerce engineers are currently investigating reports of delays creating new customers and searching for newly-created customers in the control panel. We will provide further updates as they become available.

Updates:

  • Time: Sept. 2, 2024, 4:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 2, 2024, 3:50 p.m.
    Status: Monitoring
    Update: BigCommerce engineers are currently monitoring fix of the issue with our account management system. We will keep you informed with updates as they become available.
  • Time: Sept. 2, 2024, 2:55 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 2, 2024, 2:41 p.m.
    Status: Investigating
    Update: BigCommerce engineers are currently investigating an issue with our account management system. During this time, managing your account or upgrading services may not be available. We will keep you informed with updates as they become available.

Check the status of similar companies and alternatives to BigCommerce

NetSuite
NetSuite

Systems Active

ZoomInfo
ZoomInfo

Systems Active

SPS Commerce
SPS Commerce

Systems Active

Miro
Miro

Systems Active

Field Nation
Field Nation

Systems Active

Outreach
Outreach

Systems Active

Own Company

Issues Detected

Mindbody
Mindbody

Systems Active

TaskRabbit
TaskRabbit

Systems Active

Nextiva
Nextiva

Systems Active

6Sense

Systems Active

WalkMe
WalkMe

Systems Active

Frequently Asked Questions - BigCommerce

Is there a BigCommerce outage?
The current status of BigCommerce is: Systems Active
Where can I find the official status page of BigCommerce?
The official status page for BigCommerce is here
How can I get notified if BigCommerce is down or experiencing an outage?
To get notified of any status changes to BigCommerce, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of BigCommerce every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does BigCommerce do?
Discover how BigCommerce can enhance your business with advanced ecommerce features, at a reduced cost and simplified process.

Start monitoring now!

Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.

Get Started for Free