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Outage and incident data over the last 30 days for Atlassian Bitbucket.
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| Component | Status |
|---|---|
| API | Active |
| Authentication and user management | Active |
| Email delivery | Active |
| Git LFS | Active |
| Git via HTTPS | Active |
| Git via SSH | Active |
| Pipelines | Active |
| Purchasing & Licensing | Active |
| Signup | Active |
| Source downloads | Active |
| Webhooks | Active |
| Website | Active |
View the latest incidents for Atlassian Bitbucket and check for official updates:
Description: ### Summary On February 22, 2024, between 7:22 UTC and 13:30 UTC, Atlassian customers using Bitbucket Cloud faced degradation to its website and APIs. This was caused by the vacuum process not being run frequently enough on our high-traffic database tables, which impaired the database’s ability to handle requests. This resulted in connection pools becoming saturated, response times increasing, and a ramp-up of requests timing out completely. After the database recovered at 13:30 UTC, Bitbucket Pipelines experienced build scheduling delays as it processed the backlog of jobs. Additional resources were added to Bitbucket Pipelines and the backlog was cleared in full by 17:30 UTC. ### **IMPACT** Customers who were impacted experienced significant delays with running Bitbucket Pipelines and increased latency when accessing the [bitbucket.org](http://bitbucket.org/) website and APIs during the duration of the incident. Git requests over HTTPS and SSH were unaffected. ### **ROOT CAUSE** The incident was caused by an issue during the routine autovacuuming of our active database tables, which impaired its ability to serve requests. This led to slowdowns that impacted a variety of Bitbucket services, including the queuing of a large backlog of unscheduled pipelines. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. We are prioritizing the following improvement actions to reduce recovery time, limit impact, and avoid repeating these types of incidents in the future: * Reconfigure vacuuming threshold for high write activity database tables. * Adjust alert thresholds to proactively catch this behavior earlier and reduce potential impact. * Tuning autoscaling and load shedding behavior for Pipelines services and increasing build runner capacity. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support
Status: Postmortem
Impact: Major | Started At: Feb. 22, 2024, 8:37 a.m.
Description: ### Summary On February 22, 2024, between 7:22 UTC and 13:30 UTC, Atlassian customers using Bitbucket Cloud faced degradation to its website and APIs. This was caused by the vacuum process not being run frequently enough on our high-traffic database tables, which impaired the database’s ability to handle requests. This resulted in connection pools becoming saturated, response times increasing, and a ramp-up of requests timing out completely. After the database recovered at 13:30 UTC, Bitbucket Pipelines experienced build scheduling delays as it processed the backlog of jobs. Additional resources were added to Bitbucket Pipelines and the backlog was cleared in full by 17:30 UTC. ### **IMPACT** Customers who were impacted experienced significant delays with running Bitbucket Pipelines and increased latency when accessing the [bitbucket.org](http://bitbucket.org/) website and APIs during the duration of the incident. Git requests over HTTPS and SSH were unaffected. ### **ROOT CAUSE** The incident was caused by an issue during the routine autovacuuming of our active database tables, which impaired its ability to serve requests. This led to slowdowns that impacted a variety of Bitbucket services, including the queuing of a large backlog of unscheduled pipelines. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. We are prioritizing the following improvement actions to reduce recovery time, limit impact, and avoid repeating these types of incidents in the future: * Reconfigure vacuuming threshold for high write activity database tables. * Adjust alert thresholds to proactively catch this behavior earlier and reduce potential impact. * Tuning autoscaling and load shedding behavior for Pipelines services and increasing build runner capacity. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support
Status: Postmortem
Impact: Major | Started At: Feb. 22, 2024, 8:37 a.m.
Description: Between 2:30 UTC to 4:26 UTC, we experienced increased authentication errors for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Bitbucket. The issue has been resolved and the service is operating normally.
Status: Resolved
Impact: Major | Started At: Feb. 21, 2024, 3:41 a.m.
Description: The issue has been resolved and the service is operating normally. Bitbucket Cloud customers experienced failures when running Pipelines builds on self-hosted runners. Customers received error messages noting "Unable to pull image".
Status: Resolved
Impact: Major | Started At: Feb. 19, 2024, 7:14 p.m.
Description: The issue has been resolved and the service is operating normally. Bitbucket Cloud customers experienced failures when running Pipelines builds on self-hosted runners. Customers received error messages noting "Unable to pull image".
Status: Resolved
Impact: Major | Started At: Feb. 19, 2024, 7:14 p.m.
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