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Is there an Brivo outage?

Brivo status: Systems Active

Last checked: 2 minutes ago

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Brivo outages and incidents

Outage and incident data over the last 30 days for Brivo.

There have been 2 outages or incidents for Brivo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Brivo

Outlogger tracks the status of these components for Xero:

Brivo Account Configuration Tool Active
Brivo Smart Home Active
Developer Portal Active
Notifications & Events Active
Partner Portal Active
www.brivo.com Active
Access API Active
Smart Home API Active
Brivo Access Europe Region Active
Brivo Access United States Region Active
Brivo Access Cam Active
Eagle Eye Networks Active
Brivo Mobile Pass Active
Brivo Onair Mobile Admin Active
Brivo Smart Home Active
Brivo Panels Active
Mercury Panels Active
Component Status
Brivo Account Configuration Tool Active
Brivo Smart Home Active
Developer Portal Active
Notifications & Events Active
Partner Portal Active
www.brivo.com Active
Active
Access API Active
Smart Home API Active
Active
Brivo Access Europe Region Active
Brivo Access United States Region Active
Active
Brivo Access Cam Active
Eagle Eye Networks Active
Active
Brivo Mobile Pass Active
Brivo Onair Mobile Admin Active
Brivo Smart Home Active
Active
Brivo Panels Active
Mercury Panels Active

Latest Brivo outages and incidents.

View the latest incidents for Brivo and check for official updates:

Updates:

  • Time: July 18, 2024, 8:54 p.m.
    Status: Resolved
    Update: System is performing as expected.
  • Time: July 18, 2024, 8:19 p.m.
    Status: Monitoring
    Update: We have resolved the issue that prevented our system from communicating with our gateways. System is now performing as expected and we are monitoring our servers closely.
  • Time: July 18, 2024, 6:22 p.m.
    Status: Identified
    Update: We have identified the cause of the issue and our team is actively working towards a full restoration of functionalities.
  • Time: July 18, 2024, 6:19 p.m.
    Status: Investigating
    Update: We are currently experiencing a service disruption impacting Brivo Gateway communication with our servers. We have identified the cause of the issue and our team is actively working towards a full restoration of functionalities.

Updates:

  • Time: June 17, 2024, 11:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 17, 2024, 10:01 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results. Some users may see duplicate events, and we are investigating.
  • Time: June 17, 2024, 9:22 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 17, 2024, 8:31 p.m.
    Status: Investigating
    Update: We are currently investigating reports of increased latency for new events appearing in Brivo Access.

Updates:

  • Time: June 16, 2024, 7:45 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: June 16, 2024, 6:10 p.m.
    Status: Monitoring
    Update: We've fixed the root cause of the outage (3rd party infrastructure component failure). Gateways are back online, we are monitoring.
  • Time: June 16, 2024, 4:53 p.m.
    Status: Investigating
    Update: We are seeing a large amount of gateways offline. We are continuing to investigate
  • Time: June 16, 2024, 4:03 p.m.
    Status: Investigating
    Update: We are seeing degraded performance on our Smart Home servers and are investigating the root cause.

Updates:

  • Time: June 7, 2024, 7 p.m.
    Status: Resolved
    Update: All issues affecting Eagle Eye video connections have been resolved.
  • Time: June 7, 2024, 5:57 p.m.
    Status: Monitoring
    Update: All issues affecting Eagle Eye video connections have been resolved. Brivo will continue to monitor to ensure there are no further interruptions in video connectivity.
  • Time: June 6, 2024, 8:25 p.m.
    Status: Identified
    Update: We are actively working to resolve issues preventing some customers from viewing their Eagle Eye cameras in Brivo Access. We anticipate that full functionality will be restored within the next 24-48 hours.
  • Time: June 5, 2024, 12:45 a.m.
    Status: Identified
    Update: Brivo has received reports that some customers are experiencing errors when viewing their cameras or video in Brivo Access. We have identified the root cause of these errors and are working to ensure all cameras are available in Brivo Access.

Updates:

  • Time: June 1, 2024, 7:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 1, 2024, 6:44 p.m.
    Status: Monitoring
    Update: We have taken steps to resolve this issue and we will continue to monitor the results. All panels are now back online and connected to Brivo servers.
  • Time: June 1, 2024, 5:46 p.m.
    Status: Identified
    Update: Brivo has identified an issue affecting some cloud services. Customers may see connection issues with Mercury panels and resellers may be unable to use some features in Partner Portal. All affected panels will continue to operate in offline status.

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Frequently Asked Questions - Brivo

Is there a Brivo outage?
The current status of Brivo is: Systems Active
Where can I find the official status page of Brivo?
The official status page for Brivo is here
How can I get notified if Brivo is down or experiencing an outage?
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