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Is there an Bugfender outage?

Bugfender status: Systems Active

Last checked: 2 minutes ago

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Bugfender outages and incidents

Outage and incident data over the last 30 days for Bugfender.

There have been 1 outages or incidents for Bugfender in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bugfender

Outlogger tracks the status of these components for Xero:

Log ingestion API Active
Private instances (eu) Active
Private instances (us) Active
Public website (bugfender.com) Active
Support site (support.bugfender.com), email and chat Active
Web dashboard (dashboard.bugfender.com) Active
Component Status
Log ingestion API Active
Private instances (eu) Active
Private instances (us) Active
Public website (bugfender.com) Active
Support site (support.bugfender.com), email and chat Active
Web dashboard (dashboard.bugfender.com) Active

Latest Bugfender outages and incidents.

View the latest incidents for Bugfender and check for official updates:

Updates:

  • Time: Nov. 18, 2024, 3:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 18, 2024, 1:29 p.m.
    Status: Monitoring
    Update: The incident has been resolved. We will continue to closely monitor performance over the next hours. We're sorry for the inconvenience caused.
  • Time: Nov. 18, 2024, 1:22 p.m.
    Status: Monitoring
    Update: We have implemented a fix and response times and error rates are getting better.
  • Time: Nov. 18, 2024, 1:10 p.m.
    Status: Identified
    Update: We identified the source of the problem and are currently working on a solution.
  • Time: Nov. 18, 2024, 12:37 p.m.
    Status: Investigating
    Update: We are still investigating the issue. Dashboard access, API calls, and log ingestion are slower than usual and sometimes throw errors. We will continue to post updates as soon as we learn more.
  • Time: Nov. 18, 2024, 11:34 a.m.
    Status: Investigating
    Update: We're experiencing an overload and are currently looking into the issue.

Updates:

  • Time: Oct. 15, 2024, 12:33 p.m.
    Status: Resolved
    Update: We have identified and resolved the issue. Thank you for your patience.
  • Time: Oct. 15, 2024, 12:23 p.m.
    Status: Investigating
    Update: Our log processing infrastructure is running behind which is causing that the logs sent to our servers are not shown in the dashboard. No logs have been lost, and we're working to process them as soon as possible.

Updates:

  • Time: Oct. 11, 2024, 7:01 p.m.
    Status: Resolved
    Update: The incident is now resolved and performance is back to normal. Thanks for your patience and sorry for the inconvenience caused.
  • Time: Oct. 11, 2024, 5:32 p.m.
    Status: Monitoring
    Update: We have identified the source of the incident and have pinned it down to a network maintenance task that went wrong, bringing some of the server's connectivity down. Therefore, the incident should not reoccur. The system is still recovering from the failure and is slower than usual. We will continue to monitor the performance until it's back to normal.
  • Time: Oct. 11, 2024, 5:16 p.m.
    Status: Investigating
    Update: Our systems recovered automatically and the service is back up, after less than two minutes. However, the performance can be worse than usual until full recovery. We're still investigating which systems were affected and why.
  • Time: Oct. 11, 2024, 5:05 p.m.
    Status: Investigating
    Update: We're experiencing an outage and are currently looking into the issue.

Updates:

  • Time: Sept. 3, 2024, 4:02 p.m.
    Status: Resolved
    Update: Due to an error in a deployment, log ingestion has stopped for approximately 49 minutes. The issue is resolved now.

Updates:

  • Time: June 26, 2024, 6:03 p.m.
    Status: Resolved
    Update: Logs are now being processed at the usual speed, so we're declaring the incident resolved. We will continue to monitor performance especially closely over the next hours. We're sorry for the inconvenience caused and we thank you for your patience.
  • Time: June 26, 2024, 5:46 p.m.
    Status: Monitoring
    Update: A fix has been implemented by our engineers, and we're catching up with the log queue. Logs are still being processed with delay, but no logs are lost.
  • Time: June 26, 2024, 4:25 p.m.
    Status: Identified
    Update: Our engineers are still working on the issue. Thank you for your patience.
  • Time: June 26, 2024, 2:54 p.m.
    Status: Identified
    Update: We have identified the issue in a database server that's not working. Our engineers are looking into it. Log processing speed has recovered somewhat, but still below our 2-minute objective.
  • Time: June 26, 2024, 2:44 p.m.
    Status: Investigating
    Update: Our log processing infrastructure is running behind which is causing that the logs sent to our servers are not shown in the dashboard. No logs have been lost, and we're working to process them as soon as possible.

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Frequently Asked Questions - Bugfender

Is there a Bugfender outage?
The current status of Bugfender is: Systems Active
Where can I find the official status page of Bugfender?
The official status page for Bugfender is here
How can I get notified if Bugfender is down or experiencing an outage?
To get notified of any status changes to Bugfender, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bugfender every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bugfender do?
Bugfender is a log storage service that helps application developers resolve bugs more effectively and provide better customer support with full logs.

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