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Is there an Capsule outage?

Capsule status: Systems Active

Last checked: 4 minutes ago

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Capsule outages and incidents

Outage and incident data over the last 30 days for Capsule.

There have been 0 outages or incidents for Capsule in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Capsule

Outlogger tracks the status of these components for Xero:

Component Status

Latest Capsule outages and incidents.

View the latest incidents for Capsule and check for official updates:

Updates:

  • Time: Dec. 16, 2017, 7:26 a.m.
    Status: Resolved
    Update: This incident was caused by scheduled maintenance on one of our database instances. Users may have experienced a brief period (less than 2 minutes) where they were unable to login to Capsule. The maintenance was completed successfully.
  • Time: Dec. 16, 2017, 7:11 a.m.
    Status: Investigating
    Update: Our systems monitoring has spotted a problem that is affecting access to Capsule. Our team has been alerted and are investigating. We'll post a further update once we have more information.

Updates:

  • Time: Oct. 30, 2017, 1 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 30, 2017, 12:41 p.m.
    Status: Identified
    Update: There is a configuration fault on our monitoring system which is incorrectly showing that Capsule is down. Capsule is operating normally.
  • Time: Oct. 30, 2017, 12:39 p.m.
    Status: Investigating
    Update: Our systems monitoring has spotted a problem that is affecting access to Capsule. Our team has been alerted and are investigating. We'll post a further update once we have more information.

Updates:

  • Time: July 8, 2017, 7:55 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 8, 2017, 7:55 a.m.
    Status: Monitoring
    Update: Sorry for the brief outage while database updates were applied.
  • Time: July 8, 2017, 7:51 a.m.
    Status: Investigating
    Update: Our systems monitoring has spotted a problem that is affecting access to Capsule. Our team has been alerted and are investigating. We'll post a further update once we have more information.

Updates:

  • Time: Feb. 28, 2017, 11:39 p.m.
    Status: Resolved
    Update: Our hosting provider has given the all clear and Capsule is back to fully operational. File upload is back and the drop box is humming along nicely. Thanks everyone for your patience during all this. We hope it hasn't caused too much trouble.
  • Time: Feb. 28, 2017, 10:42 p.m.
    Status: Monitoring
    Update: Our hosting provider is reporting that they are fully recovered and that the file storage service is operating normally. Access to files, pictures and icons in Capsule is back and so is the ability to upload files. The Capsule drop box is also back in action and it's currently going through the backlog. It won't be long before everything is back to normal.
  • Time: Feb. 28, 2017, 9:16 p.m.
    Status: Identified
    Update: We’re starting to see some improvements around viewing and uploading attached files and icons & profile pictures are slowing coming back as well. We’re still waiting for everything to be 100% resolved before we can get the Capsule drop box up and running again. As always we’ll let you know.
  • Time: Feb. 28, 2017, 8:28 p.m.
    Status: Identified
    Update: Our hosting provider believe they understand the root cause of the problem and they're working hard to get it fixed. We're still monitoring their progress closely and will keep you posted on any more updates.
  • Time: Feb. 28, 2017, 6:05 p.m.
    Status: Investigating
    Update: We are aware of an issue for which may mean you are temporarily unable to view or add files in Capsule. This will affect emails sent to the Capsule drop box as well. In addition, profile pictures might also not be displaying for you. This appears to be affecting other services hosted by our provider. We are continuing to monitor the situation and we'll post an update once we have more information.

Updates:

  • Time: Feb. 16, 2017, 1:44 p.m.
    Status: Resolved
    Update: We have not been able to get satisfactory assurances that LastPass will be able to resolve this issue with their extension. However in the meantime we have been able to create a workaround to resolve the issue by making changes to Capsule. If you're currently logged into Capsule, you'll need to log out then back in again. You'll then be able to use Capsule as normal with the LastPass extension enabled.
  • Time: Feb. 16, 2017, 1:43 p.m.
    Status: Investigating
    Update: Over the weekend an update to the LastPass Chrome extension has introduced a bug that is causing unexpected logouts when attempting to complete forms or perform actions in Capsule. While we work with LastPass to help them fix the extension we suggest disabling the LastPass extension or switching to an alternative browser like Edge, Firefox or Safari.

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Frequently Asked Questions - Capsule

Is there a Capsule outage?
The current status of Capsule is: Systems Active
Where can I find the official status page of Capsule?
The official status page for Capsule is here
How can I get notified if Capsule is down or experiencing an outage?
To get notified of any status changes to Capsule, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Capsule every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Capsule do?
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