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Is there an Capsule outage?

Capsule status: Systems Active

Last checked: 3 minutes ago

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Capsule outages and incidents

Outage and incident data over the last 30 days for Capsule.

There have been 0 outages or incidents for Capsule in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Capsule

Outlogger tracks the status of these components for Xero:

Component Status

Latest Capsule outages and incidents.

View the latest incidents for Capsule and check for official updates:

Updates:

  • Time: Feb. 16, 2017, 1:39 p.m.
    Status: Resolved
    Update: Capsule was unavailable for 10 minutes between 10:31pm and 10:41pm GMT as a result of a server outage. We’ve replaced the server and things are all back to normal. We’re sorry for the disruption.

Updates:

  • Time: Feb. 16, 2017, noon
    Status: Resolved
    Update: We’ve had confirmation from users of the affected ISPs that the connectivity trouble within their networks was resolved over the weekend.
  • Time: Feb. 16, 2017, 11:59 a.m.
    Status: Investigating
    Update: We have received reports from a very small number of users who are having trouble using Capsule recently - reports are that pages are slow to load or that actions on a page appear to hang or fail to complete on occasion. We can see from our monitoring that all Capsule services are running as expected from our data center side. Having investigated this further with the affected customers we can confirm the performance issue is limited to a small group of users on specific Internet Service Providers (ISPs), specifically their connection to our hosting provider. We have engaged our hosting provider to see if there is anything they can do to resolve this with the affected ISPs. In the meantime, if you are having trouble with performance of Capsule, please try switching to an alternative internet connection if possible.

Updates:

  • Time: Feb. 16, 2017, 10:13 a.m.
    Status: Resolved
    Update: Network connectivity issues have been resolved. AWS confirmed that between 11:37 AM and 12:13 PM UTC they experienced an Internet connectivity issue which affected traffic for some customers using AWS services in the US-EAST-1 Region (from http://status.aws.amazon.com).
  • Time: Feb. 16, 2017, 10:12 a.m.
    Status: Investigating
    Update: We are seeing intermittent connectivity issues for some users which may mean you are temporarily unable to connect to Capsule. This appears to be affecting other services hosted by our provider (AWS), not just Capsule. We’re continuing to monitor this and will update this post as we have more information.

Updates:

  • Time: Feb. 16, 2017, 10:10 a.m.
    Status: Resolved
    Update: A fix has been applied and our monitoring is showing that connection times are now recovering. We’re very sorry for the disruption if you were affected.
  • Time: Feb. 16, 2017, 10:10 a.m.
    Status: Investigating
    Update: We are aware of some slow app servers affecting connectivity to Capsule for a small number of users today.

Updates:

  • Time: Feb. 16, 2017, 9:42 a.m.
    Status: Resolved
    Update: And we’re back... We’re really sorry for the disruption today. The problem was an accidental misconfiguration of our load balancing setup which has been corrected. We understand what went wrong and we’ll improve our processes and scripts to make sure this doesn’t happen again.
  • Time: Feb. 16, 2017, 9:41 a.m.
    Status: Investigating
    Update: We are aware of an issue preventing users from accessing Capsule. We are working hard on getting this fixed and expect to be back online very soon.

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Frequently Asked Questions - Capsule

Is there a Capsule outage?
The current status of Capsule is: Systems Active
Where can I find the official status page of Capsule?
The official status page for Capsule is here
How can I get notified if Capsule is down or experiencing an outage?
To get notified of any status changes to Capsule, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Capsule every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Capsule do?
Discover a powerful CRM used by over 10,000 global businesses to manage contacts, sales, and build lasting relationships.

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