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Is there an CareNexis outage?

CareNexis status: Systems Active

Last checked: 3 minutes ago

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CareNexis outages and incidents

Outage and incident data over the last 30 days for CareNexis.

There have been 0 outages or incidents for CareNexis in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CareNexis

Outlogger tracks the status of these components for Xero:

Content Active
Engage Active
Portal Active
Recommend Active
Ref.Health Active
carenexis.com Active
recommend.health Active
Component Status
Active
Content Active
Engage Active
Portal Active
Recommend Active
Ref.Health Active
Active
carenexis.com Active
recommend.health Active

Latest CareNexis outages and incidents.

View the latest incidents for CareNexis and check for official updates:

Updates:

  • Time: July 21, 2020, 5:01 p.m.
    Status: Resolved
    Update: The backend has been updated to correctly reference the new fields. All retrieval queries are now working as expected.
  • Time: July 21, 2020, 5 p.m.
    Status: Identified
    Update: The issue is related to the presence of new database fields which interacted negatively with certain data retrieval queries, causing errors.
  • Time: July 21, 2020, 4:59 p.m.
    Status: Investigating
    Update: The /Core/Search API endpoint is currently throwing a server error 500.

Updates:

  • Time: Feb. 19, 2020, 6:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 19, 2020, 6:41 p.m.
    Status: Investigating
    Update: It has been reporting that certain concepts are failing to load when requested from the API or loaded through an Engage web frontend. We are current investigating this issue.

Updates:

  • Time: Jan. 31, 2020, 10:34 p.m.
    Status: Resolved
    Update: The issue has been resolved. Concepts should now queue properly for caching.
  • Time: Jan. 31, 2020, 10:22 p.m.
    Status: Identified
    Update: A recent fix that was designed to increase concept server-side caching performance had a side effect where more concepts that designed for were caching at the same time, leading to an overload of the caching service. Our engineers are currently working on a resolution.
  • Time: Jan. 31, 2020, 9:52 p.m.
    Status: Investigating
    Update: It has been reporting that certain concepts are failing to load when requested from the API or loaded through an Engage web frontend. We are current investigating this issue.

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Frequently Asked Questions - CareNexis

Is there a CareNexis outage?
The current status of CareNexis is: Systems Active
Where can I find the official status page of CareNexis?
The official status page for CareNexis is here
How can I get notified if CareNexis is down or experiencing an outage?
To get notified of any status changes to CareNexis, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CareNexis every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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