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Is there an Cerkl outage?

Cerkl status: Systems Active

Last checked: 5 minutes ago

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Cerkl outages and incidents

Outage and incident data over the last 30 days for Cerkl.

There have been 0 outages or incidents for Cerkl in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cerkl

Outlogger tracks the status of these components for Xero:

Administrative Website Active
API Active
Blasts Active
Feed Readers Active
Insights Active
Newsletters Active
Public Site Active
Google Cloud Platform Google App Engine Active
Google Cloud Platform Google BigQuery Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Redis Active
SendGrid API v3 Active
SendGrid Event Webhook Active
Component Status
Administrative Website Active
API Active
Blasts Active
Feed Readers Active
Insights Active
Newsletters Active
Public Site Active
Active
Google Cloud Platform Google App Engine Active
Google Cloud Platform Google BigQuery Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Redis Active
SendGrid API v3 Active
SendGrid Event Webhook Active

Latest Cerkl outages and incidents.

View the latest incidents for Cerkl and check for official updates:

Updates:

  • Time: July 17, 2018, 8:01 p.m.
    Status: Resolved
    Update: The Google Cloud Platform has restored their services, you can now successfully access your Cerkl account. Thank you for your patience, Maddy -- Maddy Rieman Director of Customer Success [email protected] 513.655.7489
  • Time: July 17, 2018, 7:35 p.m.
    Status: Investigating
    Update: Cerkl's hosting platform Google Cloud is experiencing issues. Google is looking into the issue. We will provide additional updates as we hear from our Google rep. Thank you for your patience, Maddy -- Maddy Rieman Director of Customer Success [email protected] 513.655.7489

Updates:

  • Time: July 31, 2018, 5:09 p.m.
    Status: Postmortem
    Update: We experienced a database transaction lock on 2/21/2018 at 1:12 PM EST which prevented connections to the db from being established. We have cleared out the locking transaction to resolve the issue successfully by 1:24 PM EST on 2/21/2018.
  • Time: Feb. 21, 2018, 6:24 p.m.
    Status: Resolved
    Update: Both public and adminstrative websites are now fully available.
  • Time: Feb. 21, 2018, 6:12 p.m.
    Status: Investigating
    Update: Public and administrative websites are experiencing partial outages and we are investigating the cause.

Updates:

  • Time: Feb. 3, 2018, 7:34 p.m.
    Status: Resolved
    Update: Provided below is a recap of Cerkl's outage from 12/20/2017 - 12/23/2017 and steps we’ve taken to prevent future issues. SO, WHAT HAPPENED? 12/20, 8:44am EST: We encountered an issue with the primary Cerkl database. 12/20, 8:46am EST: As per protocol, we attempted to do a restore from the most recent full backup which was performed at 12/20 6:45am EST. The restore process failed. We retried an additional 2 times with the same result. 12/20, 10:20am EST: After further research, we found that the error was being produced by a custom Google restoration process. We opened a support case with Google. We have the highest level of support available and expect to receive a response within 1 hour according to our agreement with Google. 12/20, 10:54am EST: Google support replied that they were looking into the error. Beginning at 10:54am, our case was transferred to 14 different people within Google over the course of the next 55 hours. During that time, we spoke to Google support 19 times in attempts to get them to move more quickly. At 12/21, 2:14am EST they confirmed what we told them in the original ticket. Their restoration process was failing. Friday, 12/22, 5:15 PM EST: They were finally able to restore a version of our primary database and provide us with access to the files we need to finish the process. Saturday, 12/23, 3:35am EST: Our engineering team was able to complete the restore with no data loss. After hours of validation and testing, the site was back on line at 8:05am EST. WHAT WAS THE ROOT PROBLEM? Google uses a proprietary restoration process which keeps them from being able to access/see our data for privacy/security. The problem is when something proprietary doesn’t work as expected - issues require Google to fix them. We were handcuffed and at the mercy of Google to fix the issue. WHAT HAVE WE DONE TO PREVENT THIS IN THE FUTURE? In addition to the database replication in 2 zones with fail-over, daily full backups, and binary logging for point in time restore that we already had, we’ve also added a nightly database dump that will be saved to an isolated environment. That means that if we ever have another issue with Google restoration, we won’t be held hostage - we’re now able to manage the restoration without them. This new process has already been put in place. In addition, we’ll be launching a status page which will give you real-time access to the availability of different components of the Cerkl platform, up-time history for each component and incident reports. Outside of what we can control, we’re going to be working with Google to improve their support processes. Regardless, your relationship is with us and we value that relationship and your success. Again, thank you for your patience. I can personally assure you that the availability of Cerkl is of the utmost importance.

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Frequently Asked Questions - Cerkl

Is there a Cerkl outage?
The current status of Cerkl is: Systems Active
Where can I find the official status page of Cerkl?
The official status page for Cerkl is here
How can I get notified if Cerkl is down or experiencing an outage?
To get notified of any status changes to Cerkl, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cerkl every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cerkl do?
This software provides tailored news to employees and creates a cohesive digital employee experience for effective internal communication.