Is there an ChannelApe outage?

ChannelApe status: Systems Active

Last checked: 10 minutes ago

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ChannelApe outages and incidents

Outage and incident data over the last 30 days for ChannelApe.

There have been 0 outages or incidents for ChannelApe in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ChannelApe

Outlogger tracks the status of these components for Xero:

API Active
App Active
MFT Active
Reporting Active
Scheduled jobs Active
Component Status
API Active
App Active
MFT Active
Reporting Active
Scheduled jobs Active

Latest ChannelApe outages and incidents.

View the latest incidents for ChannelApe and check for official updates:

Updates:

  • Time: June 3, 2020, 10:41 a.m.
    Status: Resolved
    Update: This incident has been resolved. Scheduled reports are generating on time.
  • Time: June 3, 2020, 5:41 a.m.
    Status: Investigating
    Update: We have been alerted that some of our scheduled reports are failing to generate. This is not a complete outage. We are investigating the root cause.

Updates:

  • Time: June 2, 2020, 4:26 p.m.
    Status: Resolved
    Update: Incident has been resolved. Normal service has been restored.
  • Time: June 2, 2020, 4 p.m.
    Status: Monitoring
    Update: We have noticed some missed schedules caused by a partial API outage. We have restored some of this service already and working to restore the rest. Root cause has been identified.

Updates:

  • Time: June 1, 2020, 1:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 1, 2020, 1:40 p.m.
    Status: Monitoring
    Update: We replaced the server instance as good measure and will continue to monitor.
  • Time: June 1, 2020, 1:40 p.m.
    Status: Identified
    Update: The issue seems to be related to a single degraded server instance.
  • Time: June 1, 2020, 1:39 p.m.
    Status: Investigating
    Update: We're investigating a possible delay of some MFT jobs for a subset of clients.

Updates:

  • Time: May 28, 2020, 11:33 p.m.
    Status: Resolved
    Update: Order API should now return correct line item information for all orders. We will continue monitoring order updates to ensure no more existing orders are impacted. We are also looking into impacted orders to ensure they have now updated successfully.
  • Time: May 28, 2020, 8:15 p.m.
    Status: Identified
    Update: Reporting information for orders and order activities has been restored to normal operational state. We have identified the orders on the API that remain impacted by this bug and are working on restoring order line item data. No new orders should be impacted by this bug.
  • Time: May 28, 2020, 5:49 p.m.
    Status: Identified
    Update: We have found the root cause and have rolled back the changes that caused it. We are still assessing the greater impact of the incident but it seems order line item data coming back from the API was also temporarily impacted. We are working on restoring this data as well as informing any impacted customers.
  • Time: May 28, 2020, 5:02 p.m.
    Status: Investigating
    Update: We are experiencing delays in adding orders and order activities to our reporting offerings. This will cause staler than normal data in the app for reports. It can also cause any scheduled reports or alerts to have stale data.

Updates:

  • Time: May 21, 2020, 10:34 a.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: May 21, 2020, 10:34 a.m.
    Status: Identified
    Update: The root cause is identified to an automatic update with our reporting software.
  • Time: May 21, 2020, 10:33 a.m.
    Status: Investigating
    Update: We have been receiving alerts for a connection issue with our reporting server.

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Frequently Asked Questions - ChannelApe

Is there a ChannelApe outage?
The current status of ChannelApe is: Systems Active
Where can I find the official status page of ChannelApe?
The official status page for ChannelApe is here
How can I get notified if ChannelApe is down or experiencing an outage?
To get notified of any status changes to ChannelApe, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ChannelApe every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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