ChannelApe outages and incidents
Outage and incident data over the last 30 days for ChannelApe.
There have been 0 outages or incidents for ChannelApe in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for ChannelApe
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| App | Active |
| MFT | Active |
| Reporting | Active |
| Scheduled jobs | Active |
Latest ChannelApe outages and incidents.
View the latest incidents for ChannelApe and check for official updates:
Order Reporting Delayed
Description: Scheduled maintenance on reporting this morning has caused a backlog of orders to process within reporting. We are experience delays on adding new orders to reporting at the moment. We expected this to be resolved within the hour. This is only impacting reporting at the moment. There is no impact to APIs.
Status: Resolved
Impact: Minor | Started At: Sept. 28, 2020, 1:45 p.m.
Updates:
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Time: Sept. 28, 2020, 2:10 p.m.Status: ResolvedUpdate: Scheduled maintenance on reporting this morning has caused a backlog of orders to process within reporting. We are experience delays on adding new orders to reporting at the moment. We expected this to be resolved within the hour. This is only impacting reporting at the moment. There is no impact to APIs.
Increased API Error Rates
Description: It appears Google DNS is having issues. https://www.google.com/appsstatus#hl=en&v=status We've mitigated away from their DNS and are seeing performance restored.
Status: Resolved
Impact: Minor | Started At: Aug. 20, 2020, 12:44 p.m.
Updates:
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Time: Aug. 20, 2020, 1:21 p.m.Status: ResolvedUpdate: It appears Google DNS is having issues. https://www.google.com/appsstatus#hl=en&v=status We've mitigated away from their DNS and are seeing performance restored.
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Time: Aug. 20, 2020, 1:21 p.m.Status: IdentifiedUpdate: We're seeing increased error rates across services.
Investigating Increases in API Errors
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Aug. 19, 2020, 3:09 p.m.
Updates:
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Time: Aug. 19, 2020, 6:34 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Aug. 19, 2020, 3:09 p.m.Status: InvestigatingUpdate: Investigating increasing levels of 500 responses from our API.
Degraded Performance
Description: Issue has been resolved.
Status: Resolved
Impact: Minor | Started At: July 28, 2020, 10:12 a.m.
Updates:
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Time: July 28, 2020, 11:36 a.m.Status: ResolvedUpdate: Issue has been resolved.
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Time: July 28, 2020, 10:12 a.m.Status: IdentifiedUpdate: We are seeing increased error rates within our app, API, and scheduled jobs. We believe this is being caused by an Amazon Web Services outage. We are working to resolve the issue.
Increased API Error Rates
Description: All systems continue to looks good. Marking as resolved.
Status: Resolved
Impact: Major | Started At: June 5, 2020, 4:05 p.m.
Updates:
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Time: June 5, 2020, 7:20 p.m.Status: ResolvedUpdate: All systems continue to looks good. Marking as resolved.
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Time: June 5, 2020, 5:20 p.m.Status: MonitoringUpdate: API is no longer returning errors or slow to respond. We can also see scheduled jobs have returned to normal operation. We will continue monitoring.
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Time: June 5, 2020, 4:37 p.m.Status: IdentifiedUpdate: We have noticed that some of our scheduled jobs have also been impacted. Reporting might be outdated until the scheduled jobs catch up.
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Time: June 5, 2020, 4:05 p.m.Status: IdentifiedUpdate: We have noticed increased error rates from our API. We have identified the issue and are working on a fix.
