Neon One outages and incidents
Outage and incident data over the last 30 days for Neon One.
There have been 0 outages or incidents for Neon One in the last 30 days.
Severity Breakdown:
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Latest Neon One outages and incidents.
View the latest incidents for Neon One and check for official updates:
Neon Pay Merchant Application Error
Description: This incident has been resolved. If you encountered this error and created duplicate merchants during the enrollment process, please contact the Pay Support team here: https://support.neonone.com/hc/en-us/requests/new?ticket_form_id=360003131772.
Status: Resolved
Impact: None | Started At: Oct. 31, 2024, 8:42 p.m.
Updates:
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Time: Nov. 6, 2024, 3 p.m.Status: ResolvedUpdate: This incident has been resolved. If you encountered this error and created duplicate merchants during the enrollment process, please contact the Pay Support team here: https://support.neonone.com/hc/en-us/requests/new?ticket_form_id=360003131772.
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Time: Oct. 31, 2024, 8:42 p.m.Status: IdentifiedUpdate: Neon Pay has identified a bug related to the merchant application. Affected users will see the following error under the Merchant Name field upon submitting a new application: "This name is already in use." If you see this error, we recommend closing the merchant application and navigating to the Merchants tab. You should see your new merchant account in this tab, and this error should not impact your ability to begin processing with the merchant. If you have already encountered this error, please contact the Pay Support team here: https://support.neonone.com/hc/en-us/requests/new?ticket_form_id=360003131772. We apologize for any inconvenience this has caused. This page will be updated once we release the fix.
Neon CRM 502 (Bad Gateway) Errors
Description: 502 (Bad Gateway) errors should no longer be encountered on Neon CRM pages. We believe the issue to have originated with Amazon Web Services. If you encounter any further errors, please contact our Support team.
Status: Resolved
Impact: Minor | Started At: Oct. 1, 2024, 6:53 p.m.
Updates:
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Time: Oct. 1, 2024, 7:15 p.m.Status: ResolvedUpdate: 502 (Bad Gateway) errors should no longer be encountered on Neon CRM pages. We believe the issue to have originated with Amazon Web Services. If you encounter any further errors, please contact our Support team.
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Time: Oct. 1, 2024, 6:53 p.m.Status: InvestigatingUpdate: We are aware of some users encountering 502 (Bad Gateway) errors when accessing Neon CRM pages, and are actively investigating.
Arts People Performance Issues
Description: Arts People experienced intermittent outages and slowdowns for some users beginning at 11:01 AM CT . The issue was resolved at 11:28 AM CT. Our team is actively investigating the cause of this issue to prevent future interruptions. We will take appropriate measures to ensure system stability moving forward. Thank you for your patience, and we apologize for any inconvenience caused.
Status: Resolved
Impact: Major | Started At: Oct. 1, 2024, 4 p.m.
Updates:
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Time: Oct. 1, 2024, 4:31 p.m.Status: ResolvedUpdate: Arts People experienced intermittent outages and slowdowns for some users beginning at 11:01 AM CT . The issue was resolved at 11:28 AM CT. Our team is actively investigating the cause of this issue to prevent future interruptions. We will take appropriate measures to ensure system stability moving forward. Thank you for your patience, and we apologize for any inconvenience caused.
Neon Pay - Payment Processing Outage
Description: This incident has been resolved.
Status: Resolved
Impact: Critical | Started At: Sept. 18, 2024, 9:41 p.m.
Updates:
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Time: Sept. 23, 2024, 3:44 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Sept. 23, 2024, 3:42 p.m.Status: InvestigatingUpdate: Our partner payment platform had downtime that resulted in Neon Pay being unable to process requests to tokenize payments from 4:41:39 PM CST to 4:45:03 PM CST on Sept 18. During this 32 merchants were affected and unable to process payments. The issue has since been resolved.
Arts People Performance Issues
Description: Starting at approximately 11:00 AM Eastern, our system experienced an unusually high load, which caused intermittent outages and slowdowns for some users. The issue gradually resolved, and normal service resumed around 12:30 PM Eastern. Our team is actively investigating the cause of this high load to prevent future interruptions. We will take appropriate measures to ensure system stability moving forward. Thank you for your patience, and we apologize for any inconvenience caused.
Status: Resolved
Impact: Minor | Started At: Sept. 18, 2024, 4 p.m.
Updates:
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Time: Sept. 18, 2024, 5:10 p.m.Status: ResolvedUpdate: Starting at approximately 11:00 AM Eastern, our system experienced an unusually high load, which caused intermittent outages and slowdowns for some users. The issue gradually resolved, and normal service resumed around 12:30 PM Eastern. Our team is actively investigating the cause of this high load to prevent future interruptions. We will take appropriate measures to ensure system stability moving forward. Thank you for your patience, and we apologize for any inconvenience caused.
