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Is there an Classy outage?

Classy status: Systems Active

Last checked: 4 minutes ago

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Classy outages and incidents

Outage and incident data over the last 30 days for Classy.

There have been 0 outages or incidents for Classy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Classy

Outlogger tracks the status of these components for Xero:

Authorization API Active
Billing & Usage API Active
Currency API Active
Fundraising API Active
Payments API Active
Search API Active
Campaign & Fundraising Pages Active
Classy Live Active
Classy Manager Active
Classy.org Active
Customer Domains Active
Login & Authentication Service Active
Supporter Pages Active
Authoritative DNS Active
Recursive DNS Active
US East Region Active
US West Region Active
API Active
Outbound Delivery Active
Google Analytics Active
Salesforce Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
WePay Active
Component Status
Active
Authorization API Active
Billing & Usage API Active
Currency API Active
Fundraising API Active
Payments API Active
Search API Active
Active
Campaign & Fundraising Pages Active
Classy Live Active
Classy Manager Active
Classy.org Active
Customer Domains Active
Login & Authentication Service Active
Supporter Pages Active
Active
Authoritative DNS Active
Recursive DNS Active
US East Region Active
US West Region Active
Active
API Active
Outbound Delivery Active
Active
Google Analytics Active
Salesforce Active
Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
WePay Active

Latest Classy outages and incidents.

View the latest incidents for Classy and check for official updates:

Updates:

  • Time: Oct. 14, 2024, 1:50 a.m.
    Status: Resolved
    Update: We have confirmed the fix in place has resolved the issue, and we are no longer experiencing a delay in emails being received. All delayed fundraising and donation emails have been sent, and all new emails are now being received in real time. Transaction processing was not affected during this issue.
  • Time: Oct. 13, 2024, 9:31 p.m.
    Status: Monitoring
    Update: A fix to resolve a reported delay in emails being received has been put in place, and all new email notifications are now being received in real time. A backlog of emails are currently being processed and will be delivered in the next few hours, including transaction receipts for donations made over the weekend. We will continue to monitor performance and confirm once all queues have cleared.
  • Time: Oct. 13, 2024, 3:20 p.m.
    Status: Identified
    Update: We have identified the root cause of what is causing a delay in emails being received and we are continuing to work to restore full functionality as soon as possible. It does not affect transaction processing, but may continue to delay the delivery of emails.
  • Time: Oct. 12, 2024, 10:07 p.m.
    Status: Identified
    Update: We have identified the root cause of what is causing a delay in emails being received. We are working to resolve this as soon as possible. It does not affect transaction processing but may continue to delay the delivery of email receipts.
  • Time: Oct. 12, 2024, 8:37 p.m.
    Status: Investigating
    Update: We are actively investigating reports of emails not being received. This is not impacting transaction processing but may result in email receipts being delayed. Our team is investigating and will provide updates when available.

Updates:

  • Time: Oct. 2, 2024, 10:19 p.m.
    Status: Resolved
    Update: We have resolved the issue, and Classy Manager is fully operational.
  • Time: Oct. 2, 2024, 5:01 p.m.
    Status: Monitoring
    Update: All delayed records have been backfilled and Classy Manager remains stable and fully operational. We will continue to monitor.
  • Time: Oct. 2, 2024, 3:57 p.m.
    Status: Monitoring
    Update: Services are recovered, and Classy Manager records should no longer be delayed moving forward. We are in the process of backfilling previously delayed records. We will continue to monitor.
  • Time: Oct. 2, 2024, 3:35 p.m.
    Status: Investigating
    Update: We are actively investigating reports of delays of new records appearing in Classy Manager. This data is not lost, and this is not impacting transaction processing, or the donor experience. Our team is investigating and will provide updates when available.

Updates:

  • Time: Sept. 26, 2024, 11:46 p.m.
    Status: Resolved
    Update: We have resolved the issue, and Classy Manager is fully operational.
  • Time: Sept. 26, 2024, 9:54 p.m.
    Status: Monitoring
    Update: All delayed records have been backfilled and should be appearing as normal in Classy Manager. Records should no longer be delayed moving forward, and we will continue to monitor our systems.
  • Time: Sept. 26, 2024, 9:35 p.m.
    Status: Investigating
    Update: We are actively investigating reports of delays of new records appearing in Classy Manager. This data is not lost, and this is not impacting transaction processing, or the donor experience. Our team is investigating and will provide updates when available.

Updates:

  • Time: July 31, 2024, 6:32 a.m.
    Status: Resolved
    Update: Amazon Web Services has indicated a resolution to their incident, and Classy's services has recovered and remained stable for the last several hours.
  • Time: July 30, 2024, 11:28 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 30, 2024, 11:14 p.m.
    Status: Monitoring
    Update: We've implemented a backup strategy to mitigate AWS issues on our services, but are continuing to monitor AWS for impacts to our platform. We continue to see services resume on our platform
  • Time: July 30, 2024, 10:53 p.m.
    Status: Monitoring
    Update: Our team is aware of an incident reported by Amazon Web Services (AWS), a third party provider, that impacted the availability of Classy pages. We are seeing active recovery. We will continue to monitor and update.
  • Time: July 30, 2024, 10:27 p.m.
    Status: Investigating
    Update: Our team is aware of an issue that is impacting the availability of Classy pages. Our team is investigating and will provide regular updates.

Updates:

  • Time: July 19, 2024, 7:22 p.m.
    Status: Resolved
    Update: The Microsoft Azure incident impacting TokenEx has been resolved, and all affected systems have been fully restored. A small number of users who were impacted may need to clear their browser cache for complete resolution. Please direct your inquiries to our support team at https://support.classy.org/s/contactcare with any questions or concerns
  • Time: July 19, 2024, 3:02 a.m.
    Status: Monitoring
    Update: Our third party provider, Tokenex, is impacted by a Microsoft Azure outage that is impacting many major businesses across the United States. This outage is impacting a small number of clients with non-Classy Pay credit card transactions, direct ACH (account and routing numbers), and Virtual Terminal transactions.
  • Time: July 18, 2024, 11:51 p.m.
    Status: Investigating
    Update: Our team is aware of an incident reported by TokenEx, a third-party provider. Non-Classy Pay credit card transactions, direct ACH (account and routing numbers), and Virtual Terminal transactions may be impacted. Our team is currently monitoring the TokenEx incident and investigating intermittent slowness on page speed. https://status.tokenex.com/incidents/q51bkmnhmwz5

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Frequently Asked Questions - Classy

Is there a Classy outage?
The current status of Classy is: Systems Active
Where can I find the official status page of Classy?
The official status page for Classy is here
How can I get notified if Classy is down or experiencing an outage?
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