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Is there an Click outage?

Click status: Minor Outage

Last checked: a minute ago

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Click outages and incidents

Outage and incident data over the last 30 days for Click.

There have been 1 outages or incidents for Click in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Click

Outlogger tracks the status of these components for Xero:

CEM Active
Remote Admin Tool Active
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
ClickAccess - Customer Community Active
Phone - Support Hotline Active
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Component Status
CEM Active
Remote Admin Tool Active
Performance Issues
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Active
ClickAccess - Customer Community Active
Phone - Support Hotline Active
Performance Issues
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues

Latest Click outages and incidents.

View the latest incidents for Click and check for official updates:

Updates:

  • Time: Nov. 22, 2024, 10:35 p.m.
    Status: Identified
    Update: Dear Customer, Thank you for your continued patience and understanding. We are pleased to inform you that our Engineering team has successfully tested the fix for the issue. We have scheduled its deployment in the Sandbox environment for November 24th. Thank you for your continued support. Best regards, ClickSoftware Global Support A Salesforce Company
  • Time: Nov. 22, 2024, 7:20 a.m.
    Status: Identified
    Update: Dear Customer, We sincerely appreciate your patience and understanding. We would like to inform you that our Engineering team is actively working on building a fix for the issue and is currently performing sanity checks to ensure its effectiveness in mitigating the problem. We will provide you with an update as soon as significant progress is made. Thank you for your continued support. Best regards, ClickSoftware Global Support A Salesforce Company
  • Time: Nov. 21, 2024, 8:55 a.m.
    Status: Identified
    Update: Our engineering team is working on a patch to fix the issue. We will keep you posted with updates. Appreciate your patience.
  • Time: Nov. 21, 2024, 5:26 a.m.
    Status: Identified
    Update: Dear Customers, We have identified an issue affecting FSE Maps services within ClickSchedule. Our team is actively collaborating with our partners to resolve this matter as quickly as possible. We sincerely appreciate your understanding and cooperation during this time. Thank you, ClickSoftware Global Support A Salesforce Company
  • Time: Nov. 21, 2024, 2:18 a.m.
    Status: Investigating
    Update: Dear Customer, We are investigating potential availability issues with our Field Service Edge (FSE) services affecting map pins. We are actively working on it and will communicate with you further updates. We apologize for any inconvenience. Click Support

Updates:

  • Time: Sept. 30, 2024, 2:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 30, 2024, 2:23 p.m.
    Status: Investigating
    Update: We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

Updates:

  • Time: Aug. 23, 2024, 8:22 a.m.
    Status: Resolved
    Update: Dear Customer, The issue affecting Field Service Edge service has now been resolved. We are sorry for any inconvenience this may have caused. Thank you for your patience. Click Support
  • Time: Aug. 22, 2024, 3:37 p.m.
    Status: Identified
    Update: Dear Click Customer, We have identified an issue with Google Maps which may be impacting the Map functionality. We are actively working with Google to restore the functionality and will provide information as it becomes available. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved. Click Support
  • Time: Aug. 22, 2024, 4:11 a.m.
    Status: Investigating
    Update: We are investigating potential availability issues with our Field Service Edge (FSE) services affecting map pins. We are actively working on it and will communicate with you further updates.

Updates:

  • Time: Sept. 4, 2024, 8:15 a.m.
    Status: Postmortem
    Update: Root Cause Analysis Report for this incident is available here: [RCA - August 13th, 2024 - FSE NA03](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-NA03-Production-August-8th-13th-14th-2024) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.
  • Time: Aug. 14, 2024, 4:29 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the performance issues with our Field Service Edge (FSE) services, which affected the services, have now been fully resolved. Our team has successfully addressed the situation, and all services are operational. We apologize for any inconvenience caused and appreciate your patience.
  • Time: Aug. 14, 2024, 1:22 p.m.
    Status: Investigating
    Update: We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

Updates:

  • Time: Sept. 4, 2024, 8:13 a.m.
    Status: Postmortem
    Update: Root Cause Analysis Report for this incident is available here: [RCA - August 13th, 2024 - FSE NA03](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-NA03-Production-August-8th-13th-14th-2024) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.
  • Time: Aug. 13, 2024, 6:06 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the availability issues with our Field Service Edge (FSE) services, which were affecting the Integration services, have now been fully resolved. Our team has successfully addressed the situation, and all services are operational. We apologize for any inconvenience caused and appreciate your patience. Thank you for your continued support.
  • Time: Aug. 13, 2024, 4:27 p.m.
    Status: Identified
    Update: We have identified potential availability issues with our Field Service Edge (FSE) services that are currently affecting Integration services. Our team is actively working on the situation. We will provide updates as we work toward resolving the issue. Thank you for your patience.
  • Time: Aug. 13, 2024, 3:36 p.m.
    Status: Investigating
    Update: We are currently looking into potential availability issues with our Field Service Edge (FSE) services, which are affecting integration. Our team is actively investigating the situation, and we will update you as soon as it is resolved. We apologize for any inconvenience this may cause

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Frequently Asked Questions - Click

Is there a Click outage?
The current status of Click is: Minor Outage
Where can I find the official status page of Click?
The official status page for Click is here
How can I get notified if Click is down or experiencing an outage?
To get notified of any status changes to Click, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Click every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Click do?
Discover how field service management software can enhance frontline productivity, reduce expenses, and revolutionize service delivery.

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