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Is there an Cognito Forms outage?

Cognito Forms status: Systems Active

Last checked: a minute ago

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Cognito Forms outages and incidents

Outage and incident data over the last 30 days for Cognito Forms.

There have been 0 outages or incidents for Cognito Forms in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cognito Forms

Outlogger tracks the status of these components for Xero:

Email Active
Integrations Active
Website and Forms Active
Component Status
Email Active
Integrations Active
Website and Forms Active

Latest Cognito Forms outages and incidents.

View the latest incidents for Cognito Forms and check for official updates:

Updates:

  • Time: Sept. 19, 2019, 3:36 p.m.
    Status: Resolved
    Update: Our hosting platform, Microsoft Azure, experienced a storage availability problem from 08:07AM to 12:15PM UTC. During this time frame a small number of Cognito Forms customers may have experienced long loading times or timeouts when accessing our website and/or forms. We have now confirmed that Microsoft Azure has officially resolved this issue.
  • Time: Sept. 19, 2019, 3:36 p.m.
    Status: Resolved
    Update: Our hosting platform, Microsoft Azure, experienced a storage availability problem from 08:07AM to 12:15PM UTC. During this time frame a small number of Cognito Forms customers may have experienced long loading times or timeouts when accessing our website and/or forms. We have now confirmed that Microsoft Azure has officially resolved this issue.

Updates:

  • Time: Sept. 18, 2019, 12:10 p.m.
    Status: Resolved
    Update: We have identified and resolved the issue affecting email deliverability, and services should be now back to normal for all users. Thank you for your patience!
  • Time: Sept. 17, 2019, 7:08 p.m.
    Status: Monitoring
    Update: We are still actively investigating the cause of the service outage, but emails should now be sending out correctly. You might see an email delay while we continue to work on this service outage.
  • Time: Sept. 17, 2019, 4:37 p.m.
    Status: Investigating
    Update: We are actively investigating a service outage affecting a number of customers and their forms. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

Updates:

  • Time: Sept. 18, 2019, 12:10 p.m.
    Status: Resolved
    Update: We have identified and resolved the issue affecting email deliverability, and services should be now back to normal for all users. Thank you for your patience!
  • Time: Sept. 17, 2019, 7:08 p.m.
    Status: Monitoring
    Update: We are still actively investigating the cause of the service outage, but emails should now be sending out correctly. You might see an email delay while we continue to work on this service outage.
  • Time: Sept. 17, 2019, 4:37 p.m.
    Status: Investigating
    Update: We are actively investigating a service outage affecting a number of customers and their forms. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.

Updates:

  • Time: Aug. 19, 2019, 11:25 p.m.
    Status: Resolved
    Update: We have released a hotfix to address issues with some payments returning a 'Card is invalid' error message when a form is connected to Stripe for payment. We apologize for any inconvenience.
  • Time: Aug. 19, 2019, 9:57 p.m.
    Status: Identified
    Update: We have identified an issue affecting some customers that use Stripe for payment on their forms. This issue would cause some payments to return an error 'Card is invalid'. Our developers are currently deploying a hotfix to address this problem.

Updates:

  • Time: Aug. 19, 2019, 11:25 p.m.
    Status: Resolved
    Update: We have released a hotfix to address issues with some payments returning a 'Card is invalid' error message when a form is connected to Stripe for payment. We apologize for any inconvenience.
  • Time: Aug. 19, 2019, 9:57 p.m.
    Status: Identified
    Update: We have identified an issue affecting some customers that use Stripe for payment on their forms. This issue would cause some payments to return an error 'Card is invalid'. Our developers are currently deploying a hotfix to address this problem.

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Frequently Asked Questions - Cognito Forms

Is there a Cognito Forms outage?
The current status of Cognito Forms is: Systems Active
Where can I find the official status page of Cognito Forms?
The official status page for Cognito Forms is here
How can I get notified if Cognito Forms is down or experiencing an outage?
To get notified of any status changes to Cognito Forms, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cognito Forms every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cognito Forms do?
This service allows users to create surveys, registration forms, and other types of forms without needing to know how to code.

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