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Is there an Confluence outage?

Confluence status: Systems Active

Last checked: 7 minutes ago

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Confluence outages and incidents

Outage and incident data over the last 30 days for Confluence.

There have been 7 outages or incidents for Confluence in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Confluence

Outlogger tracks the status of these components for Xero:

Administration Active
Authentication and User Management Active
Cloud to Cloud Migrations - Copy Product Data Active
Comments Active
Confluence Automations Active
Create and Edit Active
Marketplace Apps Active
Notifications Active
Purchasing & Licensing Active
Search Active
Server to Cloud Migrations - Copy Product Data Active
Signup Active
View Content Active
Android App Active
iOS App Active
Component Status
Administration Active
Authentication and User Management Active
Cloud to Cloud Migrations - Copy Product Data Active
Comments Active
Confluence Automations Active
Create and Edit Active
Marketplace Apps Active
Notifications Active
Purchasing & Licensing Active
Search Active
Server to Cloud Migrations - Copy Product Data Active
Signup Active
View Content Active
Active
Android App Active
iOS App Active

Latest Confluence outages and incidents.

View the latest incidents for Confluence and check for official updates:

Updates:

  • Time: Jan. 24, 2024, 4:31 a.m.
    Status: Resolved
    Update: Between 2:45 AM UTC to 4:20 AM UTC, we experienced an incident impacting the collaboration experience for Confluence Whiteboards Beta. The issue has been resolved and the service is operating normally.
  • Time: Jan. 24, 2024, 3:45 a.m.
    Status: Identified
    Update: We are investigating an incident affecting Whiteboards Beta for Confluence Cloud impacting the real time collaboration experience. We have identified the root cause and are working on a fix.

Updates:

  • Time: Jan. 24, 2024, 4:31 a.m.
    Status: Resolved
    Update: Between 2:45 AM UTC to 4:20 AM UTC, we experienced an incident impacting the collaboration experience for Confluence Whiteboards Beta. The issue has been resolved and the service is operating normally.
  • Time: Jan. 24, 2024, 3:45 a.m.
    Status: Identified
    Update: We are investigating an incident affecting Whiteboards Beta for Confluence Cloud impacting the real time collaboration experience. We have identified the root cause and are working on a fix.

Updates:

  • Time: Jan. 24, 2024, 7:29 a.m.
    Status: Resolved
    Update: All sandbox sites that were affected by this incident have been restored and are now accessible.
  • Time: Jan. 24, 2024, 5:13 a.m.
    Status: Identified
    Update: Majority of sandboxes have now been restored. We are in the final stages of restoring the remaining sandbox sites.
  • Time: Jan. 24, 2024, 12:09 a.m.
    Status: Identified
    Update: We've begun the bulk restoration of all affected sandboxes and will be progressively restoring access.
  • Time: Jan. 23, 2024, 9:34 p.m.
    Status: Identified
    Update: A fix for a subset of customers has been deployed and validated. At this time we are continuing to work on bulk restoration of the remaining affected sites.
  • Time: Jan. 23, 2024, 5:54 p.m.
    Status: Identified
    Update: We've identified a fix to restore affected sandboxes. We're working to roll this out, and then we'll develop a process to apply to all affected sandboxes.
  • Time: Jan. 23, 2024, 3:33 p.m.
    Status: Identified
    Update: We have identified the root cause and rolled back the code causing the issue. We're now exploring bulk restoring effected sandboxes. No data was lost. As a workaround, customers can 'Restore' their sandboxes and the app should be back online.
  • Time: Jan. 23, 2024, 2:33 p.m.
    Status: Investigating
    Update: We continue to investigate this issue's root cause. More will be shared in the next updates. As a workaround, customers can 'Restore' their sandboxes and the app should be back online.
  • Time: Jan. 23, 2024, 2:24 p.m.
    Status: Investigating
    Update: We are seeing sandboxes being suspended at an anomalously high rate. The team is working on finding the root cause and restore affected sandboxes.

Updates:

  • Time: Jan. 24, 2024, 7:29 a.m.
    Status: Resolved
    Update: All sandbox sites that were affected by this incident have been restored and are now accessible.
  • Time: Jan. 24, 2024, 5:13 a.m.
    Status: Identified
    Update: Majority of sandboxes have now been restored. We are in the final stages of restoring the remaining sandbox sites.
  • Time: Jan. 24, 2024, 12:09 a.m.
    Status: Identified
    Update: We've begun the bulk restoration of all affected sandboxes and will be progressively restoring access.
  • Time: Jan. 23, 2024, 9:34 p.m.
    Status: Identified
    Update: A fix for a subset of customers has been deployed and validated. At this time we are continuing to work on bulk restoration of the remaining affected sites.
  • Time: Jan. 23, 2024, 5:54 p.m.
    Status: Identified
    Update: We've identified a fix to restore affected sandboxes. We're working to roll this out, and then we'll develop a process to apply to all affected sandboxes.
  • Time: Jan. 23, 2024, 3:33 p.m.
    Status: Identified
    Update: We have identified the root cause and rolled back the code causing the issue. We're now exploring bulk restoring effected sandboxes. No data was lost. As a workaround, customers can 'Restore' their sandboxes and the app should be back online.
  • Time: Jan. 23, 2024, 2:33 p.m.
    Status: Investigating
    Update: We continue to investigate this issue's root cause. More will be shared in the next updates. As a workaround, customers can 'Restore' their sandboxes and the app should be back online.
  • Time: Jan. 23, 2024, 2:24 p.m.
    Status: Investigating
    Update: We are seeing sandboxes being suspended at an anomalously high rate. The team is working on finding the root cause and restore affected sandboxes.

Updates:

  • Time: Jan. 31, 2024, 1:23 a.m.
    Status: Postmortem
    Update: ### Summary On January 18, 2024, between 01:12 am UTC and 02:12 am UTC, Atlassian customers using Confluence Cloud were unable to access core product functionality, seeing degraded performance in the APAC region. The event was triggered by a deployment of a downstream dependency service which could not scale with the increase in traffic. The incident was detected within 18 minutes by an automated monitoring system and mitigated by scaling out nodes manually which put Atlassian systems into a known good state. The total time to resolution was about one hour.  In response to this incident, we helped scale the service and put in a deployment block with the goal of preventing the service from being deployed to production again until the issue was resolved.  On January 25, 2024, between 01:05 am UTC and 01:42 am UTC, a separate automated deployment process ran to deploy services that were not deployed in the previous seven days. This deployment also caused the dependent service to run at a lower-than-desired capacity, resulting in degraded performance in Confluence. The issue was detected within 10 minutes by an automated monitoring system and mitigated by scaling out nodes manually. The total time to resolution was about 37 minutes. ### **IMPACT** The overall impact was on January 18, 2024, between 01:12 am UTC and 02:12 am UTC, and then on January 25, 2024, between 01:05 am UTC and  01:42 am UTC. These incidents caused service disruption to customers in the APAC region where they may have noticed timeouts and failed requests for viewing pages, creating pages, and other functionality of Confluence Cloud.   ### **ROOT CAUSE** The issue was caused by a deployment of a downstream service that had not scaled to meet the growing traffic. As a result, Confluence Cloud saw timeouts and errors in their requests and the users received HTTP 500 errors.  ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** ‌ We know that outages impact your productivity. We are prioritizing the following improvement actions to avoid repeating this type of incident. * Ensure the right capacity for the target service pool during deployment. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support
  • Time: Jan. 19, 2024, 3:10 a.m.
    Status: Resolved
    Update: Between 1:12 AM UTC - 2:12 AM UTC, some customers in Asia Pacific region experienced degraded performance for Confluence. The root cause was a bug in our deployment process. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
  • Time: Jan. 19, 2024, 1:51 a.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance for some Confluence Cloud customers. We will provide more details within the next hour.

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Frequently Asked Questions - Confluence

Is there a Confluence outage?
The current status of Confluence is: Systems Active
Where can I find the official status page of Confluence?
The official status page for Confluence is here
How can I get notified if Confluence is down or experiencing an outage?
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What does Confluence do?
Confluence Cloud enables teams to collaborate on projects, integrate with Jira, and document work in a trusted workspace. Achieve the impossible.

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