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Is there an Confluence outage?

Confluence status: Systems Active

Last checked: 5 minutes ago

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Confluence outages and incidents

Outage and incident data over the last 30 days for Confluence.

There have been 7 outages or incidents for Confluence in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Confluence

Outlogger tracks the status of these components for Xero:

Administration Active
Authentication and User Management Active
Cloud to Cloud Migrations - Copy Product Data Active
Comments Active
Confluence Automations Active
Create and Edit Active
Marketplace Apps Active
Notifications Active
Purchasing & Licensing Active
Search Active
Server to Cloud Migrations - Copy Product Data Active
Signup Active
View Content Active
Android App Active
iOS App Active
Component Status
Administration Active
Authentication and User Management Active
Cloud to Cloud Migrations - Copy Product Data Active
Comments Active
Confluence Automations Active
Create and Edit Active
Marketplace Apps Active
Notifications Active
Purchasing & Licensing Active
Search Active
Server to Cloud Migrations - Copy Product Data Active
Signup Active
View Content Active
Active
Android App Active
iOS App Active

Latest Confluence outages and incidents.

View the latest incidents for Confluence and check for official updates:

Updates:

  • Time: Jan. 31, 2024, 1:23 a.m.
    Status: Postmortem
    Update: ### Summary On January 18, 2024, between 01:12 am UTC and 02:12 am UTC, Atlassian customers using Confluence Cloud were unable to access core product functionality, seeing degraded performance in the APAC region. The event was triggered by a deployment of a downstream dependency service which could not scale with the increase in traffic. The incident was detected within 18 minutes by an automated monitoring system and mitigated by scaling out nodes manually which put Atlassian systems into a known good state. The total time to resolution was about one hour.  In response to this incident, we helped scale the service and put in a deployment block with the goal of preventing the service from being deployed to production again until the issue was resolved.  On January 25, 2024, between 01:05 am UTC and 01:42 am UTC, a separate automated deployment process ran to deploy services that were not deployed in the previous seven days. This deployment also caused the dependent service to run at a lower-than-desired capacity, resulting in degraded performance in Confluence. The issue was detected within 10 minutes by an automated monitoring system and mitigated by scaling out nodes manually. The total time to resolution was about 37 minutes. ### **IMPACT** The overall impact was on January 18, 2024, between 01:12 am UTC and 02:12 am UTC, and then on January 25, 2024, between 01:05 am UTC and  01:42 am UTC. These incidents caused service disruption to customers in the APAC region where they may have noticed timeouts and failed requests for viewing pages, creating pages, and other functionality of Confluence Cloud.   ### **ROOT CAUSE** The issue was caused by a deployment of a downstream service that had not scaled to meet the growing traffic. As a result, Confluence Cloud saw timeouts and errors in their requests and the users received HTTP 500 errors.  ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** ‌ We know that outages impact your productivity. We are prioritizing the following improvement actions to avoid repeating this type of incident. * Ensure the right capacity for the target service pool during deployment. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support
  • Time: Jan. 19, 2024, 3:10 a.m.
    Status: Resolved
    Update: Between 1:12 AM UTC - 2:12 AM UTC, some customers in Asia Pacific region experienced degraded performance for Confluence. The root cause was a bug in our deployment process. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
  • Time: Jan. 19, 2024, 1:51 a.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance for some Confluence Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: Jan. 15, 2024, 1 a.m.
    Status: Resolved
    Update: Between 23:45 UTC to 00:30 UTC, we experienced an outage in some Atlassian Intelligence features for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, Atlas, and Compass. The issue has been resolved and the service is operating normally.
  • Time: Jan. 15, 2024, 1 a.m.
    Status: Resolved
    Update: Between 23:45 UTC to 00:30 UTC, we experienced an outage in some Atlassian Intelligence features for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, Atlas, and Compass. The issue has been resolved and the service is operating normally.
  • Time: Jan. 15, 2024, 12:47 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the increased errors and have mitigated the problem. We are now monitoring closely.
  • Time: Jan. 15, 2024, 12:47 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the increased errors and have mitigated the problem. We are now monitoring closely.
  • Time: Jan. 15, 2024, 12:31 a.m.
    Status: Investigating
    Update: We are investigating an issue with Atlassian Intelligence that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details within the next hour.
  • Time: Jan. 15, 2024, 12:31 a.m.
    Status: Investigating
    Update: We are investigating an issue with Atlassian Intelligence that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: Jan. 12, 2024, 5:13 p.m.
    Status: Resolved
    Update: We experienced degraded SCIM provisioning from external Identity Providers for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access. The issue has been resolved and the service is operating normally.
  • Time: Jan. 12, 2024, 6:55 a.m.
    Status: Monitoring
    Update: A fix for the bottleneck identified in the Group synchronization process for SCIM Provisioning has been made. We are seeing processing start to return to normal levels and will be monitoring over the next few hours. The team is all hands on deck to keep improving the situation.
  • Time: Jan. 11, 2024, 10:36 p.m.
    Status: Monitoring
    Update: The bottleneck in the Group synchronization process for SCIM Provisioning has seen considerable improvement due to recent changes, but it is still under work. The team is all hands on deck to keep improving the situation.
  • Time: Jan. 11, 2024, 6:54 p.m.
    Status: Monitoring
    Update: The bottleneck in the Group synchronization process for SCIM Provisioning is still under work. The team is all hands on deck to improve the situation.
  • Time: Jan. 10, 2024, 7:56 p.m.
    Status: Monitoring
    Update: The bottleneck in the Group synchronization process for SCIM Provisioning is still under work. We are closely monitoring the service.
  • Time: Jan. 10, 2024, 3:17 a.m.
    Status: Monitoring
    Update: We have identified a bottleneck in the Group synchronisation process for SCIM Provisioning. We have increased the resources allocated to the process in order to mitigate the issue. We are now monitoring the service.
  • Time: Jan. 9, 2024, 10:03 p.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance when SCIM provisioning users/groups for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access Cloud customers. We will provide more details shortly.

Updates:

  • Time: Jan. 12, 2024, 5:13 p.m.
    Status: Resolved
    Update: We experienced degraded SCIM provisioning from external Identity Providers for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access. The issue has been resolved and the service is operating normally.
  • Time: Jan. 12, 2024, 6:55 a.m.
    Status: Monitoring
    Update: A fix for the bottleneck identified in the Group synchronization process for SCIM Provisioning has been made. We are seeing processing start to return to normal levels and will be monitoring over the next few hours. The team is all hands on deck to keep improving the situation.
  • Time: Jan. 11, 2024, 10:36 p.m.
    Status: Monitoring
    Update: The bottleneck in the Group synchronization process for SCIM Provisioning has seen considerable improvement due to recent changes, but it is still under work. The team is all hands on deck to keep improving the situation.
  • Time: Jan. 11, 2024, 6:54 p.m.
    Status: Monitoring
    Update: The bottleneck in the Group synchronization process for SCIM Provisioning is still under work. The team is all hands on deck to improve the situation.
  • Time: Jan. 10, 2024, 7:56 p.m.
    Status: Monitoring
    Update: The bottleneck in the Group synchronization process for SCIM Provisioning is still under work. We are closely monitoring the service.
  • Time: Jan. 10, 2024, 3:17 a.m.
    Status: Monitoring
    Update: We have identified a bottleneck in the Group synchronisation process for SCIM Provisioning. We have increased the resources allocated to the process in order to mitigate the issue. We are now monitoring the service.
  • Time: Jan. 9, 2024, 10:03 p.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance when SCIM provisioning users/groups for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access Cloud customers. We will provide more details shortly.

Updates:

  • Time: Jan. 4, 2024, 4:21 a.m.
    Status: Resolved
    Update: Between 19:03 UTC and 20:39 UTC, we experienced degraded performance accessing Confluence pages for some customers in the EU and US West region. The issue has been resolved and the service is operating normally.
  • Time: Jan. 3, 2024, 8:39 p.m.
    Status: Monitoring
    Update: We have identified the root cause of the intermittent copy page degradation and have mitigated the problem. We are now monitoring closely.
  • Time: Jan. 3, 2024, 7:03 p.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance for Confluence Cloud customers in EU and US West regions. We will provide more details within the 2 hours.

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Frequently Asked Questions - Confluence

Is there a Confluence outage?
The current status of Confluence is: Systems Active
Where can I find the official status page of Confluence?
The official status page for Confluence is here
How can I get notified if Confluence is down or experiencing an outage?
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What does Confluence do?
Confluence Cloud enables teams to collaborate on projects, integrate with Jira, and document work in a trusted workspace. Achieve the impossible.

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