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Is there an Countingup outage?

Countingup status: Systems Active

Last checked: 2 minutes ago

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Countingup outages and incidents

Outage and incident data over the last 30 days for Countingup.

There have been 1 outages or incidents for Countingup in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Countingup

Outlogger tracks the status of these components for Xero:

🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active
Component Status
🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active

Latest Countingup outages and incidents.

View the latest incidents for Countingup and check for official updates:

Updates:

  • Time: Oct. 25, 2024, 6:25 p.m.
    Status: Resolved
    Update: Our provider has confirmed that the issue has been resolved. Any payments that were pending during this period have now been processed. If you had a payment returned to your account, you can now go ahead with a new payment request. All new payments should go through without any problems. We're really sorry for any inconvenience this may have caused to you and your business. All Countingup systems are now operational.
  • Time: Oct. 25, 2024, 6:02 p.m.
    Status: Monitoring
    Update: Our provider has confirmed that we are able to resume the processing of payments. All pending outbound payments will now be processed, and new inbound payments should go through without any problems.
  • Time: Oct. 25, 2024, 5:54 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 25, 2024, 5:22 p.m.
    Status: Identified
    Update: We are still working on this issue with the utmost priority. Further updates will be provided as the investigation progresses. All incoming and outgoing payments remain paused.
  • Time: Oct. 25, 2024, 4:20 p.m.
    Status: Identified
    Update: Our provider has identified the issue and is working to resolve it as quickly as possible. As the issue is currently under investigation, all incoming and outgoing payments have been paused.
  • Time: Oct. 25, 2024, 2:52 p.m.
    Status: Investigating
    Update: One of our providers is currently experiencing technical difficulties, which is affecting the processing of account transfers through the Faster Payments scheme. As a result, inbound and outbound transfers will not be received and will be returned to the sending account. We are actively working with our provider to resolve this matter as soon as possible. We apologise for any inconvenience this may cause.

Updates:

  • Time: Aug. 19, 2024, 4:14 p.m.
    Status: Resolved
    Update: Our provider has confirmed that the issue has been resolved. All pending outbound payments will now be processed, and new inbound payments should go through without any problems. We're really sorry for any inconvenience this may have caused.
  • Time: Aug. 19, 2024, 4:03 p.m.
    Status: Identified
    Update: Our provider has identified the issue and is working to resolve it as quickly as possible. All Countingup systems remain operational. As a reminder, you can still initiate outbound account transfers from the Countingup app. However, please note that these transfers are currently delayed and will not reach their destination until the issue is resolved. You do not need to make the payments again.
  • Time: Aug. 19, 2024, 3:39 p.m.
    Status: Investigating
    Update: One of our providers is currently experiencing technical difficulties, which is affecting the processing of account transfers through the faster payments scheme. As a result, inbound transfers will not be received and will be returned to the sending account. You can still initiate outbound account transfers from the Countingup app, but please note that these transfers are currently delayed and will not reach their destination until the issue is resolved. You do not need to make the payments again. We are actively working with our provider to resolve this matter as soon as possible. We apologize for any inconvenience this may cause.

Updates:

  • Time: July 23, 2024, 4:29 p.m.
    Status: Resolved
    Update: Thank you for your patience. We believe the issue has now been fully resolved.
  • Time: July 23, 2024, 2:29 p.m.
    Status: Monitoring
    Update: Thank you for your patience. We believe the issue has been resolved, but we are continuing to monitor to ensure there are no further issues.
  • Time: July 23, 2024, 12:51 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 23, 2024, 12:51 p.m.
    Status: Investigating
    Update: One of our providers is currently facing technical difficulties, which is impacting our Support Team's ability to respond to some Secure Message conversations. During this period, our Support team may reply to you via your registered email address to assist you as quickly as possible. We are actively working with our provider to resolve this issue as quickly as possible and apologise for any inconvenience caused.

Updates:

  • Time: June 27, 2024, 3:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 27, 2024, 2:22 p.m.
    Status: Monitoring
    Update: We believe that the issue has been resolved, but we are continuing to monitor the situation to ensure that all outbound account transfers to new payees are processing successfully. We apologize for any inconvenience caused.
  • Time: June 27, 2024, 8:59 a.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, which is affecting outbound account transfers to new payees through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: June 25, 2024, 1:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 25, 2024, 12:34 p.m.
    Status: Monitoring
    Update: Our provider has reported that they have resolved this issue, and we are now seeing outbound account transfers to new payees process successfully. We apologise for any inconvenience caused and will continue to monitor the situation.
  • Time: June 25, 2024, 11:32 a.m.
    Status: Identified
    Update: One of our providers is experiencing technical difficulties, this is affecting outbound account transfers to new payees through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

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Frequently Asked Questions - Countingup

Is there a Countingup outage?
The current status of Countingup is: Systems Active
Where can I find the official status page of Countingup?
The official status page for Countingup is here
How can I get notified if Countingup is down or experiencing an outage?
To get notified of any status changes to Countingup, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Countingup every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Countingup do?
Automate accounting and save money with Trustpilot's top-rated business current account.

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