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Is there an Courier outage?

Courier status: Systems Active

Last checked: 9 minutes ago

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Courier outages and incidents

Outage and incident data over the last 30 days for Courier.

There have been 1 outages or incidents for Courier in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Courier

Outlogger tracks the status of these components for Xero:

API Active
Automations Active
Courier Inbox Active
Observability Active
Web Application Active
AWS dynamodb-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS sqs-us-east-1 Active
Segment Destinations Active
Mailgun API Active
Mailgun Outbound Delivery Active
Mailjet REST API Active
Mailjet SEND API Active
Nexmo Outbound SMS Active
Plivo SMS API Active
Segment Cloud Sources Active
Segment Data Ingestion (Tracking) API Active
SendGrid API Active
SendGrid SMTP Active
Slack Apps/Integrations/APIs Active
SparkPost SMTP API - EUROPE Active
SparkPost SMTP API - USA Active
SparkPost SMTP Delivery - EUROPE Active
SparkPost SMTP Delivery - USA Maintenance
Twilio AUTOPILOT Active
Twilio SMS Active
Component Status
Active
API Active
Automations Active
Courier Inbox Active
Observability Active
Web Application Active
Active
AWS dynamodb-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS sqs-us-east-1 Active
Active
Segment Destinations Active
Maintenance
Mailgun API Active
Mailgun Outbound Delivery Active
Mailjet REST API Active
Mailjet SEND API Active
Nexmo Outbound SMS Active
Plivo SMS API Active
Segment Cloud Sources Active
Segment Data Ingestion (Tracking) API Active
SendGrid API Active
SendGrid SMTP Active
Slack Apps/Integrations/APIs Active
SparkPost SMTP API - EUROPE Active
SparkPost SMTP API - USA Active
SparkPost SMTP Delivery - EUROPE Active
SparkPost SMTP Delivery - USA Maintenance
Twilio AUTOPILOT Active
Twilio SMS Active

Latest Courier outages and incidents.

View the latest incidents for Courier and check for official updates:

Updates:

  • Time: Oct. 25, 2024, 2:48 a.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Oct. 25, 2024, 2:43 a.m.
    Status: Monitoring
    Update: A fix has been implemented and delivery times are beginning to returning to expected levels. The team will continue to monitor.
  • Time: Oct. 25, 2024, 1:31 a.m.
    Status: Identified
    Update: The team identified an issue with the latest fix and reverted it. A new fix has been published to mitigate the message delay issue. ETA to land in production ~45 minutes.
  • Time: Oct. 25, 2024, 12:40 a.m.
    Status: Identified
    Update: Fix has been deployed and will be live in around 1hr.
  • Time: Oct. 25, 2024, midnight
    Status: Identified
    Update: The team has identified the issue and is rolling out a fix for the message delays.
  • Time: Oct. 24, 2024, 11:29 p.m.
    Status: Investigating
    Update: The team is still investigating and discussing the root cause internally. Messages are experiencing longer than normal processing times.
  • Time: Oct. 24, 2024, 11:01 p.m.
    Status: Investigating
    Update: We are continuing to monitor the root cause of the delayed message processing.
  • Time: Oct. 24, 2024, 10:38 p.m.
    Status: Investigating
    Update: Courier has identified a delay in message processing for the messages API. We are currently investigating the root cause and will update you periodically.

Updates:

  • Time: Oct. 21, 2024, 6:51 p.m.
    Status: Resolved
    Update: The data stream is unblocked, and the message logs queue is resolved and flowing normally.
  • Time: Oct. 21, 2024, 6:30 p.m.
    Status: Monitoring
    Update: The fix has landed in production and the team is monitoring the message log queue. Message event logs should be flowing normally.
  • Time: Oct. 21, 2024, 5:19 p.m.
    Status: Identified
    Update: The team encountered an issue with testing the fix and reverted the update. We are publishing a new update that should resolve the backlogged message logs.
  • Time: Oct. 21, 2024, 4:07 p.m.
    Status: Identified
    Update: The team is testing out a fix to reduce the bottlenecked log lines before releasing to production.
  • Time: Oct. 21, 2024, 3:56 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 21, 2024, 3:56 p.m.
    Status: Investigating
    Update: The Courier team is investigating an issue with the event logger for message event logs hitting a bottleneck. The team is actively investigating. Messages are still sending.

Updates:

  • Time: Oct. 11, 2024, 2:33 a.m.
    Status: Resolved
    Update: Inbox connectivity issues resolved.
  • Time: Oct. 10, 2024, 8:51 p.m.
    Status: Monitoring
    Update: The team has initiated backlogging the impacted Inbox messages.
  • Time: Oct. 10, 2024, 7:07 p.m.
    Status: Monitoring
    Update: The team has gathered impacted messages and is running tests before a release.
  • Time: Oct. 10, 2024, 6:06 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 10, 2024, 5:50 p.m.
    Status: Monitoring
    Update: We are continuing to gather a list of impacted messages to backfill impacted Inbox components.
  • Time: Oct. 10, 2024, 4:46 p.m.
    Status: Monitoring
    Update: Inbox connectivity for fetching messages has been reestablished. The team is monitoring closely, and working on retroactively process impacted messages to Inbox
  • Time: Oct. 10, 2024, 4:30 p.m.
    Status: Identified
    Update: The team has identified the issue and will be rolling out a fix. The team will reprocess the impacted messages that were not fetched.
  • Time: Oct. 10, 2024, 3:38 p.m.
    Status: Investigating
    Update: The Courier Team is investigating an issue related to Inbox fetching messages in the component.

Updates:

  • Time: Sept. 6, 2024, 4:59 p.m.
    Status: Resolved
    Update: Bottleneck has cleared for messages and event statuses.
  • Time: Sept. 6, 2024, 4:52 p.m.
    Status: Monitoring
    Update: Corrective actions have cleared the bottleneck and messages and events should be flowing normally.
  • Time: Sept. 6, 2024, 4:44 p.m.
    Status: Monitoring
    Update: The team has increased the send pipeline worker and messages are clearing the bottleneck.
  • Time: Sept. 6, 2024, 4:39 p.m.
    Status: Identified
    Update: The team has increased our processing to help with the bottleneck.
  • Time: Sept. 6, 2024, 4:35 p.m.
    Status: Identified
    Update: The Courier team has identified an issue with the send pipeline and event status updates causing queued messages and delayed webhook events. The Courier team will monitor the bottleneck and adjust message batching necessary to flow messages normally.

Updates:

  • Time: Aug. 19, 2024, 9:35 p.m.
    Status: Resolved
    Update: The general pipeline has recovered.
  • Time: Aug. 19, 2024, 8:02 p.m.
    Status: Monitoring
    Update: Fix has been deployed, and enqueued messages have started to go through slowly. Once the bottleneck clears, messages should start to flow normally.
  • Time: Aug. 19, 2024, 6:56 p.m.
    Status: Monitoring
    Update: Release is published and building to production. ETA ~45 minutes.
  • Time: Aug. 19, 2024, 6:50 p.m.
    Status: Monitoring
    Update: The release is live, and the team is monitoring it.
  • Time: Aug. 19, 2024, 6:48 p.m.
    Status: Monitoring
    Update: Our team has released a revert to address the regression and it's in the process of merging.
  • Time: Aug. 19, 2024, 6:32 p.m.
    Status: Identified
    Update: The Courier team identified an issue in our health monitoring involving our message event processing. The issue has been identified and a revert is in place.

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Frequently Asked Questions - Courier

Is there a Courier outage?
The current status of Courier is: Systems Active
Where can I find the official status page of Courier?
The official status page for Courier is here
How can I get notified if Courier is down or experiencing an outage?
To get notified of any status changes to Courier, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Courier every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Courier do?
Courier is an API that allows developers to design notifications once and deliver them through various channels, including email, Slack, SMS, and push notifications.

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