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Is there an Cratejoy outage?

Cratejoy status: Systems Active

Last checked: 9 minutes ago

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Cratejoy outages and incidents

Outage and incident data over the last 30 days for Cratejoy.

There have been 0 outages or incidents for Cratejoy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cratejoy

Outlogger tracks the status of these components for Xero:

API Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS elasticache-us-east-1 Active
AWS elb-us-east-1 Active
AWS rds-us-east-1 Active
EasyPost - API Active
Filestack API Active
Mailgun - API Active
Marketplace Active
Merchant Portal Active
Storefront Active
Braintree API Active
Spreedly Core Active
Stripe - API Active
Component Status
API Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS elasticache-us-east-1 Active
AWS elb-us-east-1 Active
AWS rds-us-east-1 Active
EasyPost - API Active
Filestack API Active
Mailgun - API Active
Marketplace Active
Merchant Portal Active
Storefront Active
Active
Braintree API Active
Spreedly Core Active
Stripe - API Active

Latest Cratejoy outages and incidents.

View the latest incidents for Cratejoy and check for official updates:

Updates:

  • Time: July 18, 2020, 12:57 p.m.
    Status: Resolved
    Update: Thanks for your patience!
  • Time: July 18, 2020, 12:11 p.m.
    Status: Investigating
    Update: Services have been restored and we're monitoring for proper health
  • Time: July 18, 2020, 12:05 p.m.
    Status: Investigating
    Update: Services are in process of coming back up now
  • Time: July 18, 2020, 11:31 a.m.
    Status: Investigating
    Update: We're performing some configuration changes and will be right back

Updates:

  • Time: July 17, 2020, 10:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 17, 2020, 9:57 p.m.
    Status: Monitoring
    Update: We have some confirmations the outages affected google infrastructure and cloudflare (one of our upstream providers), all seems re-routed or recovered at this time.
  • Time: July 17, 2020, 9:39 p.m.
    Status: Monitoring
    Update: We're seeing a recovery of request rates across services
  • Time: July 17, 2020, 9:35 p.m.
    Status: Investigating
    Update: There's currently some sort of event happening affecting a large segment of internet services. It seems to be dns related, we'll post here as we learn more.

Updates:

  • Time: July 17, 2020, 10:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 17, 2020, 9:57 p.m.
    Status: Monitoring
    Update: We have some confirmations the outages affected google infrastructure and cloudflare (one of our upstream providers), all seems re-routed or recovered at this time.
  • Time: July 17, 2020, 9:39 p.m.
    Status: Monitoring
    Update: We're seeing a recovery of request rates across services
  • Time: July 17, 2020, 9:35 p.m.
    Status: Investigating
    Update: There's currently some sort of event happening affecting a large segment of internet services. It seems to be dns related, we'll post here as we learn more.

Updates:

  • Time: July 11, 2020, 12:19 p.m.
    Status: Resolved
    Update: We identified a sub-service that was being overloaded, in turn causing a backup of requests to the merchant portal. We're adjusting that service and looking into the behavior that caused it to overload.
  • Time: July 11, 2020, 11:25 a.m.
    Status: Monitoring
    Update: Service is now responding normally and we're looking into the root cause
  • Time: July 11, 2020, 11:25 a.m.
    Status: Monitoring
    Update: Service is now responding normally and we're looking into the root cause
  • Time: July 11, 2020, 11:10 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: July 11, 2020, 11:10 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: July 6, 2020, 8:49 p.m.
    Status: Postmortem
    Update: Between 1:09 and 2:21 PM CST we suffered an increased error rate across functions affecting both the Merchant Portal and Marketplace. The Merchant dashboard was hardest hit, impacting 10% of requests made, while the Marketplace only saw around 4%. The Merchant Portal uses this service heavily, including in the auto-suggest global search bar. This disruption was caused by a processing anomaly on one node of our primary search cluster. While this service already has built in failover should a node fail, the particular problem did not disable the node but maximized it’s usage drastically lowering the throughput. The result as a user is if you had the luck of being routed to that node, you’d have an extended wait, error or timeout. We’ve already reached out to our cloud provider about the issue of the problem with failover. We are expanding our capacity in our search cluster so that we have extra room for the unexpected going forward.
  • Time: July 6, 2020, 8:49 p.m.
    Status: Resolved
    Update: Systems stable and performing well since last update, we'll attach a postmortem to this event for those interested.
  • Time: July 6, 2020, 7:36 p.m.
    Status: Monitoring
    Update: We've seen recovery in the search systems and are currently responding with normal error rates and improved responses. We're continue to work with the problematic system.
  • Time: July 6, 2020, 6:28 p.m.
    Status: Investigating
    Update: We're having an issue with a new search cluster that's causing some increased load times and occasional error on these services. We're looking into a solution or mitigation. Storefronts and api are not affected

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Frequently Asked Questions - Cratejoy

Is there a Cratejoy outage?
The current status of Cratejoy is: Systems Active
Where can I find the official status page of Cratejoy?
The official status page for Cratejoy is here
How can I get notified if Cratejoy is down or experiencing an outage?
To get notified of any status changes to Cratejoy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cratejoy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cratejoy do?
Discover a wide range of subscription boxes on Cratejoy, catering to various ages and interests. Choose from beauty, books, fitness, food, and more.

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