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Is there an Cratejoy outage?

Cratejoy status: Systems Active

Last checked: 31 seconds ago

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Cratejoy outages and incidents

Outage and incident data over the last 30 days for Cratejoy.

There have been 0 outages or incidents for Cratejoy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cratejoy

Outlogger tracks the status of these components for Xero:

API Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS elasticache-us-east-1 Active
AWS elb-us-east-1 Active
AWS rds-us-east-1 Active
EasyPost - API Active
Filestack API Active
Mailgun - API Active
Marketplace Active
Merchant Portal Active
Storefront Active
Braintree API Active
Spreedly Core Active
Stripe - API Active
Component Status
API Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS elasticache-us-east-1 Active
AWS elb-us-east-1 Active
AWS rds-us-east-1 Active
EasyPost - API Active
Filestack API Active
Mailgun - API Active
Marketplace Active
Merchant Portal Active
Storefront Active
Active
Braintree API Active
Spreedly Core Active
Stripe - API Active

Latest Cratejoy outages and incidents.

View the latest incidents for Cratejoy and check for official updates:

Updates:

  • Time: July 6, 2020, 8:49 p.m.
    Status: Postmortem
    Update: Between 1:09 and 2:21 PM CST we suffered an increased error rate across functions affecting both the Merchant Portal and Marketplace. The Merchant dashboard was hardest hit, impacting 10% of requests made, while the Marketplace only saw around 4%. The Merchant Portal uses this service heavily, including in the auto-suggest global search bar. This disruption was caused by a processing anomaly on one node of our primary search cluster. While this service already has built in failover should a node fail, the particular problem did not disable the node but maximized it’s usage drastically lowering the throughput. The result as a user is if you had the luck of being routed to that node, you’d have an extended wait, error or timeout. We’ve already reached out to our cloud provider about the issue of the problem with failover. We are expanding our capacity in our search cluster so that we have extra room for the unexpected going forward.
  • Time: July 6, 2020, 8:49 p.m.
    Status: Resolved
    Update: Systems stable and performing well since last update, we'll attach a postmortem to this event for those interested.
  • Time: July 6, 2020, 7:36 p.m.
    Status: Monitoring
    Update: We've seen recovery in the search systems and are currently responding with normal error rates and improved responses. We're continue to work with the problematic system.
  • Time: July 6, 2020, 6:28 p.m.
    Status: Investigating
    Update: We're having an issue with a new search cluster that's causing some increased load times and occasional error on these services. We're looking into a solution or mitigation. Storefronts and api are not affected

Updates:

  • Time: Feb. 18, 2020, 3:21 a.m.
    Status: Resolved
    Update: Between 8:41 PM and 8:44 PM CST we saw a spike of errors due to increased latency across multiple networks. During this time period marketplace became unavailable, while api and store front services experienced a high error rate.
  • Time: Feb. 18, 2020, 3:21 a.m.
    Status: Resolved
    Update: Between 8:41 PM and 8:44 PM CST we saw a spike of errors due to increased latency across multiple networks. During this time period marketplace became unavailable, while api and store front services experienced a high error rate.
  • Time: Feb. 18, 2020, 2:49 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 18, 2020, 2:49 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 18, 2020, 2:45 a.m.
    Status: Investigating
    Update: We're investigating a spike in errors
  • Time: Feb. 18, 2020, 2:45 a.m.
    Status: Investigating
    Update: We're investigating a spike in errors

Updates:

  • Time: Feb. 7, 2020, 7:08 p.m.
    Status: Resolved
    Update: Since we've seen a few of these latency/error spikes in recent weeks across our networks we're escalating the investigation with our cloud provider
  • Time: Feb. 7, 2020, 7:08 p.m.
    Status: Resolved
    Update: Since we've seen a few of these latency/error spikes in recent weeks across our networks we're escalating the investigation with our cloud provider
  • Time: Feb. 7, 2020, 6:37 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 7, 2020, 6:37 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 7, 2020, 6:35 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 7, 2020, 6:33 p.m.
    Status: Investigating
    Update: We're seeing an error spike and are investigating
  • Time: Feb. 7, 2020, 6:33 p.m.
    Status: Investigating
    Update: We're seeing an error spike and are investigating

Updates:

  • Time: Jan. 31, 2020, 7:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 31, 2020, 7:23 p.m.
    Status: Investigating
    Update: This looks like a brief networking latency spike in the AWS region. Services rebounded almost immediately except storefronts that are using a legacy configuration for their domain. If you are not using us to provider your SSL Certificates, please check that your DNS configuration is up to date. Instructions at the link below. https://support.cratejoy.com/support/solutions/articles/43000495401-customizing-your-domain
  • Time: Jan. 31, 2020, 6:58 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 31, 2020, 6:52 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 31, 2020, 6:49 p.m.
    Status: Investigating
    Update: We're seeing a spike of errors across a few services over the past few minutes and are investigating

Updates:

  • Time: Jan. 31, 2020, 7:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 31, 2020, 7:23 p.m.
    Status: Investigating
    Update: This looks like a brief networking latency spike in the AWS region. Services rebounded almost immediately except storefronts that are using a legacy configuration for their domain. If you are not using us to provider your SSL Certificates, please check that your DNS configuration is up to date. Instructions at the link below. https://support.cratejoy.com/support/solutions/articles/43000495401-customizing-your-domain
  • Time: Jan. 31, 2020, 6:58 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 31, 2020, 6:52 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 31, 2020, 6:49 p.m.
    Status: Investigating
    Update: We're seeing a spike of errors across a few services over the past few minutes and are investigating

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Frequently Asked Questions - Cratejoy

Is there a Cratejoy outage?
The current status of Cratejoy is: Systems Active
Where can I find the official status page of Cratejoy?
The official status page for Cratejoy is here
How can I get notified if Cratejoy is down or experiencing an outage?
To get notified of any status changes to Cratejoy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cratejoy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cratejoy do?
Discover a wide range of subscription boxes on Cratejoy, catering to various ages and interests. Choose from beauty, books, fitness, food, and more.

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