Digital Pharmacist Status: Check if Digital Pharmacist down or having an outage.

Digital Pharmacist outages and incidents

Outage and incident data over the last 30 days for Digital Pharmacist.

There have been 0 outages or incidents for Digital Pharmacist in the last 30 days.

Severity Breakdown:

None: 0

Minor: 0

Major: 0

Critical: 0

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Components and Services Monitored for Digital Pharmacist

Outlogger tracks the status of these components for Xero:

Content Services Active

Inbox / Messaging Active

MedsOnCue Active

Mobile App Services Active

Newsletters Active

Pharmacy Dashboard Active

Refill Processing Active

IVR Services

Digital Pharmacist IVR Services (Legacy Cloud) Active

NPE IVR Active

Vow IVR Active

Outbound Messaging Services

Outbound SMS Messaging Service Active

Outbound Voice Messaging Service Active

Websites

Website Services Active

Component	Status
Content Services	Active
Inbox / Messaging	Active
MedsOnCue	Active
Mobile App Services	Active
Newsletters	Active
Pharmacy Dashboard	Active
Refill Processing	Active
IVR Services	Active
Digital Pharmacist IVR Services (Legacy Cloud)	Active
NPE IVR	Active
Vow IVR	Active
Outbound Messaging Services	Active
Outbound SMS Messaging Service	Active
Outbound Voice Messaging Service	Active
Websites	Active
Website Services	Active

Latest Digital Pharmacist outages and incidents.

View the latest incidents for Digital Pharmacist and check for official updates:

SMS Messages not being delivered (intermittent issue)

Description: Our vendor has confirmed that this should no longer be an issue.

Status: Resolved

Impact: Major | Started At: Jan. 22, 2021, 11:04 p.m.

Updates:

Time: Jan. 23, 2021, 1:47 a.m.

Status: Resolved

Update: Our vendor has confirmed that this should no longer be an issue.
Time: Jan. 22, 2021, 11:04 p.m.

Status: Identified

Update: We're experiencing intermittent issues with the sending of SMS messages to some patients. In some cases, the first message that includes the URL to navigate to the HIPAA-secure portal is being filtered out at the carrier level. We're actively working on a fix with our vendor and will keep this page updated as we work towards a fix.

SMS Messages not being delivered (intermittent issue)

Description: Our vendor has confirmed that this should no longer be an issue.

Status: Resolved

Impact: Major | Started At: Jan. 22, 2021, 11:04 p.m.

Updates:

Time: Jan. 23, 2021, 1:47 a.m.

Status: Resolved

Update: Our vendor has confirmed that this should no longer be an issue.
Time: Jan. 22, 2021, 11:04 p.m.

Status: Identified

Update: We're experiencing intermittent issues with the sending of SMS messages to some patients. In some cases, the first message that includes the URL to navigate to the HIPAA-secure portal is being filtered out at the carrier level. We're actively working on a fix with our vendor and will keep this page updated as we work towards a fix.

Our Call Management service provider is experiencing some intermittent issues. A very small group of clients may be experiencing failures in IVR transferring calls.

Description: This incident has been resolved.

Status: Resolved

Impact: Major | Started At: Jan. 21, 2021, 11:23 p.m.

Updates:

Time: Jan. 22, 2021, 2:26 a.m.

Status: Resolved

Update: This incident has been resolved.
Time: Jan. 22, 2021, 2:26 a.m.

Status: Resolved

Update: This incident has been resolved.
Time: Jan. 22, 2021, 2:24 a.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.
Time: Jan. 22, 2021, 2:24 a.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.
Time: Jan. 21, 2021, 11:23 p.m.

Status: Investigating

Update: If you are affected, we advise to turn off call-forwarding until service has been restored. We will continue to provide updates as we learn more.
Time: Jan. 21, 2021, 11:23 p.m.

Status: Investigating

Update: If you are affected, we advise to turn off call-forwarding until service has been restored. We will continue to provide updates as we learn more.

Service Provider experiencing intermittent issues

Description: The issue is resolved, no new reports of call transfers failing have been reported.

Status: Resolved

Impact: Minor | Started At: Oct. 28, 2020, 7 p.m.

Updates:

Time: Oct. 29, 2020, 7:49 p.m.

Status: Resolved

Update: The issue is resolved, no new reports of call transfers failing have been reported.
Time: Oct. 29, 2020, 1:06 p.m.

Status: Monitoring

Update: Our service provider has identified the issue and have begun making corrections. We will continue to monitor the situation for the remainder of today.
Time: Oct. 28, 2020, 7 p.m.

Status: Investigating

Update: Our Call Management service provider is experiencing some intermittent issues. A very small group of clients may be experiencing failures in IVR transferring calls.

Service Provider experiencing intermittent issues

Description: The issue is resolved, no new reports of call transfers failing have been reported.

Status: Resolved

Impact: Minor | Started At: Oct. 28, 2020, 7 p.m.

Updates:

Time: Oct. 29, 2020, 7:49 p.m.

Status: Resolved

Update: The issue is resolved, no new reports of call transfers failing have been reported.
Time: Oct. 29, 2020, 1:06 p.m.

Status: Monitoring

Update: Our service provider has identified the issue and have begun making corrections. We will continue to monitor the situation for the remainder of today.
Time: Oct. 28, 2020, 7 p.m.

Status: Investigating

Update: Our Call Management service provider is experiencing some intermittent issues. A very small group of clients may be experiencing failures in IVR transferring calls.

Check the status of similar companies and alternatives to Digital Pharmacist

Frequently Asked Questions - Digital Pharmacist

Is there a Digital Pharmacist outage?

The current status of Digital Pharmacist is: Systems Active

Where can I find the official status page of Digital Pharmacist?

The official status page for Digital Pharmacist is here

How can I get notified if Digital Pharmacist is down or experiencing an outage?

To get notified of any status changes to Digital Pharmacist, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Digital Pharmacist every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

Is there an Digital Pharmacist outage?

Digital Pharmacist status: Systems Active

Digital Pharmacist outages and incidents

There have been 0 outages or incidents for Digital Pharmacist in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Components and Services Monitored for Digital Pharmacist

IVR Services

Outbound Messaging Services

Websites

Latest Digital Pharmacist outages and incidents.

SMS Messages not being delivered (intermittent issue)

Updates:

SMS Messages not being delivered (intermittent issue)

Updates:

Our Call Management service provider is experiencing some intermittent issues. A very small group of clients may be experiencing failures in IVR transferring calls.

Updates:

Service Provider experiencing intermittent issues

Updates:

Service Provider experiencing intermittent issues

Updates:

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Frequently Asked Questions - Digital Pharmacist

Is there a Digital Pharmacist outage?

Where can I find the official status page of Digital Pharmacist?

How can I get notified if Digital Pharmacist is down or experiencing an outage?

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