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Is there an Digital Pharmacist outage?

Digital Pharmacist status: Systems Active

Last checked: 7 minutes ago

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Digital Pharmacist outages and incidents

Outage and incident data over the last 30 days for Digital Pharmacist.

There have been 0 outages or incidents for Digital Pharmacist in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Digital Pharmacist

Outlogger tracks the status of these components for Xero:

Content Services Active
Inbox / Messaging Active
MedsOnCue Active
Mobile App Services Active
Newsletters Active
Pharmacy Dashboard Active
Refill Processing Active
Digital Pharmacist IVR Services (Legacy Cloud) Active
NPE IVR Active
Vow IVR Active
Outbound SMS Messaging Service Active
Outbound Voice Messaging Service Active
Website Services Active
Component Status
Content Services Active
Inbox / Messaging Active
MedsOnCue Active
Mobile App Services Active
Newsletters Active
Pharmacy Dashboard Active
Refill Processing Active
Active
Digital Pharmacist IVR Services (Legacy Cloud) Active
NPE IVR Active
Vow IVR Active
Active
Outbound SMS Messaging Service Active
Outbound Voice Messaging Service Active
Active
Website Services Active

Latest Digital Pharmacist outages and incidents.

View the latest incidents for Digital Pharmacist and check for official updates:

Updates:

  • Time: April 13, 2020, 10:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 13, 2020, 5:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 13, 2020, 1:29 p.m.
    Status: Identified
    Update: We have identified an issue where the WebSocket Listener Service lost connection from the pharmacy's client machine. The issue can be resolved by restarting the 'WebSocketListener' Service or rebooting the local machine where the Refill TeleManager Software (Application with Red Telephone Icon) resides. Pharmacies impacted will receive faxes until the connection has been restored. This may also cause delayed orders to the pharmacy.

Updates:

  • Time: April 10, 2020, 2:15 a.m.
    Status: Resolved
    Update: The incident has been resolved. Thank you for your patience.
  • Time: April 9, 2020, 9:10 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 9, 2020, 9:10 p.m.
    Status: Monitoring
    Update: The issue has been identified. It has been corrected, but we will continue to monitor to ensure no additional issue do not arise.
  • Time: April 9, 2020, 9:04 p.m.
    Status: Investigating
    Update: We are currently investigating this issue. The SMS outbound messages are currently disrupted and are not being sent.

Updates:

  • Time: April 10, 2020, 2:15 a.m.
    Status: Resolved
    Update: The incident has been resolved. Thank you for your patience.
  • Time: April 9, 2020, 9:10 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 9, 2020, 9:10 p.m.
    Status: Monitoring
    Update: The issue has been identified. It has been corrected, but we will continue to monitor to ensure no additional issue do not arise.
  • Time: April 9, 2020, 9:04 p.m.
    Status: Investigating
    Update: We are currently investigating this issue. The SMS outbound messages are currently disrupted and are not being sent.

Updates:

  • Time: April 15, 2020, 9:41 p.m.
    Status: Resolved
    Update: Text-To-Refill Services were unavailable due to a configuration error after a recent software update.

Updates:

  • Time: April 15, 2020, 9:41 p.m.
    Status: Resolved
    Update: Text-To-Refill Services were unavailable due to a configuration error after a recent software update.

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Frequently Asked Questions - Digital Pharmacist

Is there a Digital Pharmacist outage?
The current status of Digital Pharmacist is: Systems Active
Where can I find the official status page of Digital Pharmacist?
The official status page for Digital Pharmacist is here
How can I get notified if Digital Pharmacist is down or experiencing an outage?
To get notified of any status changes to Digital Pharmacist, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Digital Pharmacist every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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