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Is there an Digital Pharmacist outage?

Digital Pharmacist status: Systems Active

Last checked: 3 minutes ago

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Digital Pharmacist outages and incidents

Outage and incident data over the last 30 days for Digital Pharmacist.

There have been 0 outages or incidents for Digital Pharmacist in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Digital Pharmacist

Outlogger tracks the status of these components for Xero:

Content Services Active
Inbox / Messaging Active
MedsOnCue Active
Mobile App Services Active
Newsletters Active
Pharmacy Dashboard Active
Refill Processing Active
Digital Pharmacist IVR Services (Legacy Cloud) Active
NPE IVR Active
Vow IVR Active
Outbound SMS Messaging Service Active
Outbound Voice Messaging Service Active
Website Services Active
Component Status
Content Services Active
Inbox / Messaging Active
MedsOnCue Active
Mobile App Services Active
Newsletters Active
Pharmacy Dashboard Active
Refill Processing Active
Active
Digital Pharmacist IVR Services (Legacy Cloud) Active
NPE IVR Active
Vow IVR Active
Active
Outbound SMS Messaging Service Active
Outbound Voice Messaging Service Active
Active
Website Services Active

Latest Digital Pharmacist outages and incidents.

View the latest incidents for Digital Pharmacist and check for official updates:

Updates:

  • Time: Jan. 16, 2022, 1:08 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 18, 2021, 2:52 p.m.
    Status: Monitoring
    Update: We've received alerts of call quality and connection issues from yesterday afternoon. Certain calls were not connecting. Other calls exhibited degraded audio quality. These symptoms are in line with previous DDoS attacks. We are continuing to monitor the situation and work with our carrier on these issues.
  • Time: Nov. 12, 2021, 9:32 p.m.
    Status: Identified
    Update: Our voice provider is reporting and troubleshooting failed calls and degraded audio issues for 20% of all inbound calls. We are monitoring carefully.
  • Time: Nov. 9, 2021, 11:09 p.m.
    Status: Monitoring
    Update: At approximately 1:30pm EST this afternoon, our voice service providers began experiencing issues with an underlying carrier which resulted in a portion of inbound calls returning a busy signal/tone. The recovery efforts are still in progress and they are monitoring the situation.
  • Time: Sept. 30, 2021, 9:52 p.m.
    Status: Monitoring
    Update: Our carrier has corrected the issue from earlier today and all phone numbers are operational.
  • Time: Sept. 30, 2021, 3:04 p.m.
    Status: Investigating
    Update: Ongoing intermittent issues with a select few phone numbers are being investigated.
  • Time: Sept. 29, 2021, 2:52 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: Sept. 28, 2021, 4:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 27, 2021, 7:54 p.m.
    Status: Investigating
    Update: Additional information has come to light regarding the specific nature of the issue: One of the largest telecom providers in North America is experiencing intermittent service interruptions that are widespread and far-reaching. The core of the issue is not native to Digital Pharmacist or our provider's infrastructure or services. However as the interruptions are impacting higher level service providers, the telecom industry is experiencing the overall impact.
  • Time: Sept. 27, 2021, 4:19 p.m.
    Status: Investigating
    Update: Infrastructure is functioning normally. Intermittent issues are being experienced with a select few numbers and widespread downtime is not anticipated for our customers.

Updates:

  • Time: Jan. 16, 2022, 1:08 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 18, 2021, 2:52 p.m.
    Status: Monitoring
    Update: We've received alerts of call quality and connection issues from yesterday afternoon. Certain calls were not connecting. Other calls exhibited degraded audio quality. These symptoms are in line with previous DDoS attacks. We are continuing to monitor the situation and work with our carrier on these issues.
  • Time: Nov. 12, 2021, 9:32 p.m.
    Status: Identified
    Update: Our voice provider is reporting and troubleshooting failed calls and degraded audio issues for 20% of all inbound calls. We are monitoring carefully.
  • Time: Nov. 9, 2021, 11:09 p.m.
    Status: Monitoring
    Update: At approximately 1:30pm EST this afternoon, our voice service providers began experiencing issues with an underlying carrier which resulted in a portion of inbound calls returning a busy signal/tone. The recovery efforts are still in progress and they are monitoring the situation.
  • Time: Sept. 30, 2021, 9:52 p.m.
    Status: Monitoring
    Update: Our carrier has corrected the issue from earlier today and all phone numbers are operational.
  • Time: Sept. 30, 2021, 3:04 p.m.
    Status: Investigating
    Update: Ongoing intermittent issues with a select few phone numbers are being investigated.
  • Time: Sept. 29, 2021, 2:52 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: Sept. 28, 2021, 4:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 27, 2021, 7:54 p.m.
    Status: Investigating
    Update: Additional information has come to light regarding the specific nature of the issue: One of the largest telecom providers in North America is experiencing intermittent service interruptions that are widespread and far-reaching. The core of the issue is not native to Digital Pharmacist or our provider's infrastructure or services. However as the interruptions are impacting higher level service providers, the telecom industry is experiencing the overall impact.
  • Time: Sept. 27, 2021, 4:19 p.m.
    Status: Investigating
    Update: Infrastructure is functioning normally. Intermittent issues are being experienced with a select few numbers and widespread downtime is not anticipated for our customers.

Updates:

  • Time: Sept. 11, 2021, 11:28 a.m.
    Status: Resolved
    Update: The incident has been resolved
  • Time: Sept. 11, 2021, 12:28 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 10, 2021, 9:18 p.m.
    Status: Identified
    Update: We are continuing to mitigate a high volume of traffic and restore connectivity
  • Time: Sept. 10, 2021, 8:56 p.m.
    Status: Identified
    Update: We're currently working to mitigate a high volume of traffic and restore connectivity
  • Time: Sept. 10, 2021, 8:55 p.m.
    Status: Investigating
    Update: We're investigating connectivity issues to our platform.

Updates:

  • Time: Sept. 11, 2021, 11:28 a.m.
    Status: Resolved
    Update: The incident has been resolved
  • Time: Sept. 11, 2021, 12:28 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 10, 2021, 9:18 p.m.
    Status: Identified
    Update: We are continuing to mitigate a high volume of traffic and restore connectivity
  • Time: Sept. 10, 2021, 8:56 p.m.
    Status: Identified
    Update: We're currently working to mitigate a high volume of traffic and restore connectivity
  • Time: Sept. 10, 2021, 8:55 p.m.
    Status: Investigating
    Update: We're investigating connectivity issues to our platform.

Updates:

  • Time: Jan. 16, 2022, 1:09 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 28, 2021, 4:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 31, 2021, 7:44 p.m.
    Status: Investigating
    Update: This morning we continued to observe connection issues, specifically between 12 AM - 9 AM Eastern Time. The system appears stable at the moment but our teams are still diligently investigating.
  • Time: Aug. 25, 2021, 1:47 p.m.
    Status: Investigating
    Update: We have identified an issue where the WebSocket Listener Service is loosing connection from the pharmacy's client machine. This impacts refill processing so you may experience delays in refill requests and status.

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Frequently Asked Questions - Digital Pharmacist

Is there a Digital Pharmacist outage?
The current status of Digital Pharmacist is: Systems Active
Where can I find the official status page of Digital Pharmacist?
The official status page for Digital Pharmacist is here
How can I get notified if Digital Pharmacist is down or experiencing an outage?
To get notified of any status changes to Digital Pharmacist, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Digital Pharmacist every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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