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Is there an Digital Pharmacist outage?

Digital Pharmacist status: Systems Active

Last checked: 3 minutes ago

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Digital Pharmacist outages and incidents

Outage and incident data over the last 30 days for Digital Pharmacist.

There have been 0 outages or incidents for Digital Pharmacist in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Digital Pharmacist

Outlogger tracks the status of these components for Xero:

Content Services Active
Inbox / Messaging Active
MedsOnCue Active
Mobile App Services Active
Newsletters Active
Pharmacy Dashboard Active
Refill Processing Active
Digital Pharmacist IVR Services (Legacy Cloud) Active
NPE IVR Active
Vow IVR Active
Outbound SMS Messaging Service Active
Outbound Voice Messaging Service Active
Website Services Active
Component Status
Content Services Active
Inbox / Messaging Active
MedsOnCue Active
Mobile App Services Active
Newsletters Active
Pharmacy Dashboard Active
Refill Processing Active
Active
Digital Pharmacist IVR Services (Legacy Cloud) Active
NPE IVR Active
Vow IVR Active
Active
Outbound SMS Messaging Service Active
Outbound Voice Messaging Service Active
Active
Website Services Active

Latest Digital Pharmacist outages and incidents.

View the latest incidents for Digital Pharmacist and check for official updates:

Updates:

  • Time: Aug. 5, 2021, 3:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 5, 2021, 3:25 p.m.
    Status: Monitoring
    Update: This incident has been resolved.
  • Time: Aug. 4, 2021, 10:40 p.m.
    Status: Monitoring
    Update: Our Service Provider has resolve the issue. We will be monitoring to ensure systems are performing as expected.
  • Time: Aug. 4, 2021, 9:52 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 4, 2021, 9:51 p.m.
    Status: Investigating
    Update: Digital Pharmacist IVR is experiencing degraded performance. One of our service providers is having issues with call traffic. We are monitoring the status and will update everyone as we learn more.

Updates:

  • Time: Aug. 5, 2021, 3:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 5, 2021, 3:25 p.m.
    Status: Monitoring
    Update: This incident has been resolved.
  • Time: Aug. 4, 2021, 10:40 p.m.
    Status: Monitoring
    Update: Our Service Provider has resolve the issue. We will be monitoring to ensure systems are performing as expected.
  • Time: Aug. 4, 2021, 9:52 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 4, 2021, 9:51 p.m.
    Status: Investigating
    Update: Digital Pharmacist IVR is experiencing degraded performance. One of our service providers is having issues with call traffic. We are monitoring the status and will update everyone as we learn more.

Updates:

  • Time: Aug. 4, 2021, 9:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 4, 2021, 9:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 30, 2021, 4:50 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 29, 2021, 10 p.m.
    Status: Investigating
    Update: We are currently investigating an issue regarding IVR and Refill Processing.
  • Time: June 29, 2021, 10 p.m.
    Status: Investigating
    Update: We are currently investigating an issue regarding IVR and Refill Processing.

Updates:

  • Time: June 11, 2021, 9:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 2, 2021, 4:15 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 1, 2021, 8:02 p.m.
    Status: Investigating
    Update: We're aware of the issue and are working quickly to identify the cause of the interruption so we can introduce a fix. We will update here with additional information as we have it. Until then, you should anticipate intermittent faxes for processing refills instead of direct PMS integrations. Apologies for the inconvenience and we hope to have this fixed ASAP.
  • Time: June 1, 2021, 4:18 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: May 29, 2021, 1 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 28, 2021, 8:08 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: June 11, 2021, 9:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 2, 2021, 4:15 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 1, 2021, 8:02 p.m.
    Status: Investigating
    Update: We're aware of the issue and are working quickly to identify the cause of the interruption so we can introduce a fix. We will update here with additional information as we have it. Until then, you should anticipate intermittent faxes for processing refills instead of direct PMS integrations. Apologies for the inconvenience and we hope to have this fixed ASAP.
  • Time: June 1, 2021, 4:18 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: May 29, 2021, 1 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 28, 2021, 8:08 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Digital Pharmacist

Is there a Digital Pharmacist outage?
The current status of Digital Pharmacist is: Systems Active
Where can I find the official status page of Digital Pharmacist?
The official status page for Digital Pharmacist is here
How can I get notified if Digital Pharmacist is down or experiencing an outage?
To get notified of any status changes to Digital Pharmacist, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Digital Pharmacist every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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