Is there an DonorDrive outage?

DonorDrive status: Systems Active

Last checked: 8 minutes ago

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DonorDrive outages and incidents

Outage and incident data over the last 30 days for DonorDrive.

There have been 0 outages or incidents for DonorDrive in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for DonorDrive

Outlogger tracks the status of these components for Xero:

Export API Active
Public API Active
REST API Active
AWS cloudfront Active
AWS ec2-us-east-1 Active
AWS ec2-us-east-2 Active
AWS ec2-us-west-2 Active
AWS elb-us-east-1 Active
AWS elb-us-east-2 Active
AWS elb-us-west-2 Active
AWS s3-us-east-2 Active
AWS s3-us-west-2 Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare API Active
Cloudflare Cloudflare Firewall Active
AWS route53 Active
Cloudflare DNS Root Servers Active
Admin Active
Data Exports Active
Mobile App Active
Sites Active
Support Active
MailChimp Active
mailgun API Active
mailgun Outbound Delivery Active
Mandrill Mandrill Global Active
Mandrill US East Active
Mandrill US West Active
Salesforce Marketing Cloud Active
Facebook Fundraisers Active
Salesforce CS5 Active
Salesforce NA43 Active
Salesforce NA8 Active
Authorize.net Active
Braintree API Active
Braintree Canadian Processing Active
Braintree United States Processing Active
DAFpay Active
Mitek Mobile Deposit Active
PayFlow Pro Active
PayPal Active
Component Status
Active
Export API Active
Public API Active
REST API Active
Active
AWS cloudfront Active
AWS ec2-us-east-1 Active
AWS ec2-us-east-2 Active
AWS ec2-us-west-2 Active
AWS elb-us-east-1 Active
AWS elb-us-east-2 Active
AWS elb-us-west-2 Active
AWS s3-us-east-2 Active
AWS s3-us-west-2 Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare API Active
Cloudflare Cloudflare Firewall Active
Active
AWS route53 Active
Cloudflare DNS Root Servers Active
Active
Admin Active
Data Exports Active
Mobile App Active
Sites Active
Support Active
Active
MailChimp Active
mailgun API Active
mailgun Outbound Delivery Active
Mandrill Mandrill Global Active
Mandrill US East Active
Mandrill US West Active
Salesforce Marketing Cloud Active
Active
Facebook Fundraisers Active
Salesforce CS5 Active
Salesforce NA43 Active
Salesforce NA8 Active
Active
Authorize.net Active
Braintree API Active
Braintree Canadian Processing Active
Braintree United States Processing Active
DAFpay Active
Mitek Mobile Deposit Active
PayFlow Pro Active
PayPal Active

Latest DonorDrive outages and incidents.

View the latest incidents for DonorDrive and check for official updates:

Updates:

  • Time: Sept. 18, 2020, 8:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 18, 2020, 8:47 p.m.
    Status: Identified
    Update: Our team has been working to resolve an unexpected issue that caused a delay in Triggered Notification emails (donation/registration thank you emails, etc.) between 1:37pm EST on Tuesday, September 8, 2020 and 9:03am EST on Wednesday, September 9, 2020. This same issue also required us to temporarily pause any Constituent Messages from being sent from the Fundraiser Portal. The full history of this issue can be found here on our status page. All email services are working as expected. What caused this issue?: - Constituent Messages sent from the Fundraiser Portal were being flagged as spam by recipients at a higher rate than usual. This was due to the content that some constituents were sending to a high number of recipients. These messages were automatically scanned by our anti-spam provider and scanned by our internal review team, which found the messages to be legitimate fundraising solicitations on behalf of clients, however our email service provider did not agree. - Our email service provider triggered our entire account for review because of these messages being flagged as spam. - The account review paused Triggered Notification emails between the times listed above and prevented Constituent Messages from being sent from the Fundraiser Portal. - Once Triggered Notification emails were resolved and sending again, our email service provider still required us to pause any Constituent Messages from being sent from the Fundraiser Portal until the account review was resolved. Going forward: We are required to limit the number of recipients per message sent from the Fundraiser Portal. Fundraisers may send a single message up to 100 recipients at a time. Messages containing 100 recipients will be flagged for manual review by our internal review team and delayed from being sent until the message can be verified as a legitimate fundraising solicitation. All messages will continue to be scanned automatically by a third party anti-spam provider and by our internal review team when required. We have implemented a redundant email service provider to mitigate these types of issues in the future. Status of all email services: - Constituent Messages can be sent from the Fundraiser Portal using the existing Compose a Message feature. Fundraisers to thank their donors and for team captains to message their team members. - Scheduled Messages continue sending as expected - Triggered Notifications (donation/registration thank you emails, etc.) continue sending as expected. - Email Campaigns were not impacted We understand the inconvenience this incident caused for you and your fundraisers. We are confident that the solutions we've implemented will mitigate these types of issues in the future. Thank you for your patience and partnership while we worked to resolve these issues. Please feel free to contact our Support team through the DonorDrive Support Portal if you have any additional questions.
  • Time: Sept. 18, 2020, 6:54 p.m.
    Status: Identified
    Update: Our team has been working to resolve an unexpected issue that caused a delay in Triggered Notification emails (donation/registration thank you emails, etc.) between 1:37pm EST on Tuesday, September 8, 2020 and 9:03am EST on Wednesday, September 9, 2020. This same issue also required us to temporarily pause any Constituent Messages from being sent from the Fundraiser Portal. We are actively releasing a resolution that will restore the ability to send Constituent Messages from the Fundraiser Portal. We will provide a full after-action report on these issues once the resolution is live. Status of all email services: Constituent Messages are paused and the resolution will be live today. Triggered Messages continue sending as expected Scheduled Messages continue sending as expected Email Campaigns were not impacted
  • Time: Sept. 15, 2020, 5:43 p.m.
    Status: Identified
    Update: Please see below for the latest update regarding Constituent Messages sent from the Fundraiser Portal. Due to an unexpected issue with our email service provider that occurred on September 8th (details here), Constituent Messages remain paused while our team continues working around the clock to get a solution in place by September 18th. We are on track to meet this commitment. As a reminder, here is the current status on all email services. - Constituent Messages sent from the Fundraiser Portal are still paused. The ability to compose messages in the Fundraiser Portal is temporarily paused while we work to resolve an issue with our email service provider. We added messaging stating that this feature is paused. Constituents can still share fundraising pages to social media platforms (Facebook, Twitter, LinkedIn, SMS) using the sharing features in the Fundraiser Portal and on fundraising pages. The existing Compose a Message feature set will be restored to function as it always has by September 18th at the latest. This will also restore the ability for fundraisers to thank their donors and for team captains to message their team members. - Scheduled Messages continue sending as expected. In order to mitigate delayed sends in the future, a redundant solution to our current email provider will be added by October 5th, 2020. We are on track to meet this commitment and we will provide an update once this is fully operational. - Triggered Notifications continue sending as expected. - Email Campaigns were not impacted. Thank you for your patience as we work to put these solutions in place.
  • Time: Sept. 11, 2020, 8:32 p.m.
    Status: Identified
    Update: We have temporarily disabled the ability to compose messages in the Fundraiser Portal and added messaging stating that this feature is paused. Constituents can still share fundraising pages to social media platforms (Facebook, Twitter, LinkedIn, SMS) using the sharing features in the Fundraiser Portal and on fundraising pages. The existing Compose a Message feature set in the Fundraiser Portal will be restored to function as it always has by September 18th at the latest. This will also restore the ability for fundraisers to thank their donors and for team captains to message their team members. Note: Scheduled Messages were restored with our current email provider on Thursday, September 10th and are sending as expected. In order to mitigate delayed sends in the future, a redundant solution to our current email provider will be added by October 5th, 2020. We will provide an update once this is fully operational. Triggered Notifications (donation/registration thank you emails, etc.) were restored at 9:03am EST on Wednesday, September 9, 2020. Triggered Notifications continue sending as expected. Email Campaigns sent from the Email tab in the DonorDrive admin are not impacted.
  • Time: Sept. 10, 2020, 6:39 p.m.
    Status: Identified
    Update: Scheduled Notifications in DonorDrive have been restored with our current email provider. 

Constituent Messages sent from the Fundraiser Portal are still paused.
 Scheduled Messages that were configured to send on Wednesday, September 9th were sent. Scheduled Messages configured to be sent on Thursday, September 10th and after that date will be sent.

 In order to mitigate delayed sends in the future, a redundant solution to our current email provider will be added. We will provide an update once this is fully operational.

 Messaging in the DonorDrive admin stating Scheduled Messages are paused will be removed.

 We have temporarily disabled the ability to compose messages in the Fundraiser Portal and added messaging stating that this feature is paused. Constituents can still share fundraising pages to social media platforms (Facebook, Twitter, LinkedIn, SMS) using the sharing features in the Fundraiser Portal and on fundraising pages.

 We are working on changes to the Fundraiser Portal that will enable constituents to access suggested fundraising messages that admins create (example: Ask a Friend to Donate) and send them through their native email apps (example: Outlook, Gmail app, Apple Mail app).  
 Note: Triggered Notifications (donation/registration thank you emails, etc.) were delayed starting on Tuesday, September 8th at 1:37pm and were restored at 9:03am EST on Wednesday, September 9, 2020. Triggered Notifications continue sending as expected. Email Campaigns sent from the Email tab in the DonorDrive admin were not impacted.
  • Time: Sept. 9, 2020, 9:28 p.m.
    Status: Identified
    Update: The following email sends from DonorDrive were delayed starting at 1:37pm EST on Tuesday, September 8, 2020 and are still not being sent. This impacts: Scheduled Messages configured to send after Wednesday, September 9, 2020. We have added messaging in the DonorDrive admin stating that Scheduled Messages are paused. Constituent messages sent from the Fundraiser Portal. We have temporarily disabled the ability to compose messages in the Fundraiser Portal and added messaging stating that this feature is paused. Constituents can still share fundraising pages to social media platforms (Facebook, Twitter, LinkedIn, SMS) using the sharing features in the Fundraiser Portal and on fundraising pages. Note: Scheduled Messages that were configured to send on Wednesday, September 9, 2020 were sent. Triggered Notifications (donation/registration thank you emails, etc.) were restored at 9:03am EST on Wednesday, September 9, 2020 and are sending as expected. Email Campaigns sent from the Email tab in the DonorDrive admin are not impacted. We are working as quickly as possible to restore service to Scheduled Messages and Constituent Messages in the Fundraiser Portal. We will provide another update as soon as one is available.
  • Time: Sept. 9, 2020, 5:01 p.m.
    Status: Identified
    Update: The following email sends from DonorDrive were delayed starting at 1:37pm EST on Tuesday, September 8th and are still not being sent. This impacts: Scheduled Messages (configured to send after Wednesday, September 9, 2020) Constituent messages sent from the Fundraiser Portal Note: Scheduled Messages that were configured to send on Wednesday, September 9, 2020 were sent Triggered Notifications (donation/registration thank you emails, etc.) were restored at 9:03am EST on Wednesday, September 9, 2020 and are sending as expected. Email Campaigns sent from the Email tab in the DonorDrive admin are not impacted. We are working as quickly as possible to resolve this issue. We will provide another update as soon as one is available.
  • Time: Sept. 9, 2020, 1:52 p.m.
    Status: Identified
    Update: Between 1:37pm EST on Tuesday, September 8, 2020 and 9:03am EST on Wednesday, September 9, 2020, Triggered Notifications from DonorDrive were delayed. The following impacted email services have been restored: Triggered Notifications (donation/registration thank you emails, etc.) Emails from the DonorDrive Support portal No Triggered Notification messages were lost. Any Triggered Notifications that were delayed will be sent. The following email sends from DonorDrive were paused at 1:37pm EST on Tuesday, September 8th and are still paused. This impacts: Scheduled Messages Constituent messages sent from the Fundraiser Portal Email Campaigns sent from the Email tab in the DonorDrive admin are not impacted. We are working as quickly as possible to resolve this issue. We will provide an update as soon as one is available.
  • Time: Sept. 9, 2020, 1:26 a.m.
    Status: Identified
    Update: As of 1:37pm EST on Tuesday, September 8, 2020, all transactional email sends from DonorDrive have been paused by our transactional email service provider, MailChimp. This impacts: Triggered Notifications Scheduled Messages Constituent messages sent from the Fundraiser Portal Impacted email sends have been paused and have not been lost. Once service is restored, email sends will resume. Please note this does not impact Email Campaigns sent from the Email tab in the DonorDrive admin. DonorDrive is in contact with MailChimp and working with their team to resolve this issue. We will provide an update as soon as one is available.
  • Time: Sept. 8, 2020, 9:45 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for the issue impacting triggered and scheduled email sends from DonorDrive. We will provide another update soon.
  • Time: Sept. 8, 2020, 5:37 p.m.
    Status: Identified
    Update: An issue impacting triggered and scheduled email sends within DonorDrive has been identified. You may see a delay in sends and we will provide an update shortly.

Updates:

  • Time: Sept. 1, 2020, 7:22 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 1, 2020, 7:22 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 1, 2020, 5:38 p.m.
    Status: Identified
    Update: An issue impacting triggered and scheduled email sends within DonorDrive has been identified. You may see a delay in sends and we will provide an update shortly.

Updates:

  • Time: Sept. 1, 2020, 7:22 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 1, 2020, 7:22 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 1, 2020, 5:38 p.m.
    Status: Identified
    Update: An issue impacting triggered and scheduled email sends within DonorDrive has been identified. You may see a delay in sends and we will provide an update shortly.

Updates:

  • Time: July 22, 2020, 6:30 p.m.
    Status: Resolved
    Update: The issue causing a delay in Data Exports has been resolved. Please reach out to [email protected] if you have any questions.
  • Time: July 22, 2020, 6:30 p.m.
    Status: Resolved
    Update: The issue causing a delay in Data Exports has been resolved. Please reach out to [email protected] if you have any questions.
  • Time: July 22, 2020, 5:21 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing a delay in Data Export downloads. We will update as we identify and resolve this issue, and please don't hesitate to reach out to [email protected] with any questions.
  • Time: July 22, 2020, 5:21 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing a delay in Data Export downloads. We will update as we identify and resolve this issue, and please don't hesitate to reach out to [email protected] with any questions.

Updates:

  • Time: July 17, 2020, 9:45 p.m.
    Status: Resolved
    Update: Between 5:16PM and 5:38PM some DonorDrive sites may have been inaccessible. The issue has been resolved. Please reach out to [email protected] for any additional information.
  • Time: July 17, 2020, 9:27 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is impacting DonorDrive sites due to an upstream internet issue. We will provide an update shortly.

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Frequently Asked Questions - DonorDrive

Is there a DonorDrive outage?
The current status of DonorDrive is: Systems Active
Where can I find the official status page of DonorDrive?
The official status page for DonorDrive is here
How can I get notified if DonorDrive is down or experiencing an outage?
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What does DonorDrive do?
The DonorDrive enterprise fundraising platform helps organizations achieve their supporter acquisition goals, improve stewardship and engagement, and increase their mission impact.

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