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Is there an EdSmart outage?

EdSmart status: Systems Active

Last checked: 45 seconds ago

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EdSmart outages and incidents

Outage and incident data over the last 30 days for EdSmart.

There have been 0 outages or incidents for EdSmart in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EdSmart

Outlogger tracks the status of these components for Xero:

API Active
Application Active
Component Status
API Active
Application Active

Latest EdSmart outages and incidents.

View the latest incidents for EdSmart and check for official updates:

Updates:

  • Time: Nov. 1, 2023, 7:40 a.m.
    Status: Resolved
    Update: Communications are all processing without issues, and this incident will be closed now. For any further queries, please drop an email to [email protected] We sincerely apologise for any inconvenience this may have caused and appreciate your patience while we worked to resolve the matter.
  • Time: Nov. 1, 2023, 6:39 a.m.
    Status: Monitoring
    Update: We have resolved the problems with our message processing system and sent out all communications scheduled to go out; we are continuing to monitor the application and will provide a final update shortly.
  • Time: Nov. 1, 2023, 5:38 a.m.
    Status: Identified
    Update: Update: Our function app is causing some issues with the message entries, we are manually processing the message backlog and continuing to investigate the issue.
  • Time: Nov. 1, 2023, 4:50 a.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing Broadcasts and Slips to be in queued status, please be advised this is the highest priority for us now and keep watching this space for more updates.

Updates:

  • Time: July 31, 2023, 11:36 p.m.
    Status: Resolved
    Update: The platform is loading again; please try logging in and contact [email protected] if you are still facing any issues. We will provide more details shortly on the root cause of this issue.
  • Time: July 31, 2023, 11:33 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 31, 2023, 10:59 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with our platform and looking at it with the highest priority. Please follow this space for more updates.

Updates:

  • Time: July 6, 2023, 10:37 p.m.
    Status: Resolved
    Update: We monitored our messaging systems all night and through the morning, and they are functioning normally. This incident will be resolved now. Please continue to subscribe to https://status.edsmart.com for updates. If you are still experiencing issues, please get in touch with [email protected]. We apologise for the inconvenience this may have caused and appreciate your patience and understanding.
  • Time: July 6, 2023, 12:45 p.m.
    Status: Monitoring
    Update: All outstanding message queues have been cleared and emails are sending normally. We will continue to monitor our outbound messaging systems.
  • Time: July 6, 2023, 7:50 a.m.
    Status: Investigating
    Update: Update : Our messaging logic apps were affected this afternoon, causing them to take more than 30 mins to complete tasks that usually take a few secs. This flow-on effect resulted in no messages going out for some Schools and repeated messages for others. We are seeing slow progress on the outstanding logic app tasks; messaging will be re-enabled and monitored once they complete. We are also interacting with Microsoft Azure services and our messaging system to determine the exact cause. We appreciate your patience and understanding during this time.
  • Time: July 6, 2023, 6:08 a.m.
    Status: Investigating
    Update: We know of an issue related to multiple emails sent to Parents and Users. Our Engineering team is investigating this with the highest priority. To stop further emails going out, we will be disabling communications on both the platforms temporarily We will keep you posted with any further updates

Updates:

  • Time: April 19, 2023, 5:53 a.m.
    Status: Resolved
    Update: This issue is no longer occurring for any Users. This was caused by some functions used to configure notifications intermittently not loading. A fix for these functions has been deployed so that the root cause of this problem will not reoccur & also to handle any other errors that might be raised in a graceful manner that will not affect the page loading. We sincerely apologise for any inconvenience caused due to this issue, and we will continue to monitor our platforms to identify them before it affects the live environment.
  • Time: April 19, 2023, 12:41 a.m.
    Status: Monitoring
    Update: Access issues are intermittent now; Users can log in, and load pages in most cases, and refreshing the page also seems to be loading it correctly. We continue to monitor this and will take the necessary actions to resolve it if the issue persists. We once again appreciate your patience and understanding during this time.
  • Time: April 18, 2023, 11:36 p.m.
    Status: Investigating
    Update: The EdSmart team are aware of an access issue while attempting to access the platform. We are investigating this with the highest priority. We apologise for the inconvenience this may cause and endeavour to restore full functionality as soon as possible. We appreciate your patience and understanding during this time.

Updates:

  • Time: Feb. 23, 2023, 8:37 p.m.
    Status: Resolved
    Update: We have assessed the authentication issue as a result of our latest release. As such, we've reverted the platform to it's previous version and have assessed the platform is now functional. Thank you for your patience and understanding.
  • Time: Feb. 23, 2023, 8:33 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 23, 2023, 8:33 p.m.
    Status: Investigating
    Update: The EdSmart team are aware of an authentication issue while attempting to access the platform. We are investigating this with the highest priority. We apologise for the inconvenience this may cause and endeavour to restore full functionality as soon as possible. We appreciate your patience and understanding during this time.

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Frequently Asked Questions - EdSmart

Is there a EdSmart outage?
The current status of EdSmart is: Systems Active
Where can I find the official status page of EdSmart?
The official status page for EdSmart is here
How can I get notified if EdSmart is down or experiencing an outage?
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