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Is there an EmploymentHero outage?

EmploymentHero status: Systems Active

Last checked: 6 minutes ago

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EmploymentHero outages and incidents

Outage and incident data over the last 30 days for EmploymentHero.

There have been 2 outages or incidents for EmploymentHero in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EmploymentHero

Outlogger tracks the status of these components for Xero:

Employment Hero Website Active
HR Software Active
Employment Hero HR APIs Active
MYOB Integration Active
Payroll Integration service Active
Xero Integration Active
Create Employee Active
Create Pay Run Active
Finalise Pay Run Active
Login Active
Create Employee Active
Create Pay Run Active
Finalise Pay Run Active
Login Active
Create Employee Active
Create Pay Run Active
Finalise Pay Run Active
Login Active
Create Employee Active
Create Pay Run Active
Finalise Pay Run Active
Login Active
Create Employee Active
Create Pay Run Active
Finalise Pay Run Active
Login Active
Component Status
Employment Hero Website Active
HR Software Active
Active
Employment Hero HR APIs Active
MYOB Integration Active
Payroll Integration service Active
Xero Integration Active
Active
Create Employee Active
Create Pay Run Active
Finalise Pay Run Active
Login Active
Active
Create Employee Active
Create Pay Run Active
Finalise Pay Run Active
Login Active
Active
Create Employee Active
Create Pay Run Active
Finalise Pay Run Active
Login Active
Active
Create Employee Active
Create Pay Run Active
Finalise Pay Run Active
Login Active
Active
Create Employee Active
Create Pay Run Active
Finalise Pay Run Active
Login Active

Latest EmploymentHero outages and incidents.

View the latest incidents for EmploymentHero and check for official updates:

Updates:

  • Time: Nov. 19, 2024, 7:22 a.m.
    Status: Resolved
    Update: Our monitoring has confirmed this incident has been resolved. Thank you.
  • Time: Nov. 19, 2024, 2:30 a.m.
    Status: Monitoring
    Update: This incident has been mitigated and our engineers are continuing to monitor.
  • Time: Nov. 19, 2024, 1:33 a.m.
    Status: Investigating
    Update: Our engineers have identified the issue and are deploying a fix. We will provide an update once this has been deployed.
  • Time: Nov. 19, 2024, 1:09 a.m.
    Status: Investigating
    Update: Our engineers are continuing their investigation into this issue.
  • Time: Nov. 19, 2024, 12:07 a.m.
    Status: Investigating
    Update: Our engineers are currently investigating an issue preventing some customers from logging into Swag app. Note that this is only impacting fresh sessions, existing sessions are working as intended. Thank you for your patience

Updates:

  • Time: Nov. 7, 2024, 10:47 p.m.
    Status: Resolved
    Update: Our engineers have resolved this issue. Thank you.
  • Time: Nov. 7, 2024, 4:33 a.m.
    Status: Investigating
    Update: Our engineers are aware of reports of a small number of customers receiving an error when accessing the HR platform. Whilst we address the issue, impacted customers may access the platform using an alternate internet connection (for example their mobile hotspot) Thank you for your patience.

Updates:

  • Time: Oct. 22, 2024, 2:43 a.m.
    Status: Resolved
    Update: Continued monitoring has confirmed this issue has been resolved. Again, we would like to sincerely apologise for the extended disruption experienced this morning and appreciate your patience throughout.
  • Time: Oct. 22, 2024, 1:04 a.m.
    Status: Monitoring
    Update: Our upstream provider has confirmed this issue has been resolved. We are seeing restoration of service for a large number of our customers and expect total restoration within the next 30 minutes. Thank you for your continued patience, this page will be updated in 30 minutes.
  • Time: Oct. 22, 2024, 12:26 a.m.
    Status: Identified
    Update: Our engineers continue to work closely with the upstream provider. We will provide another update within 30 minutes. Thank you for your patience.
  • Time: Oct. 21, 2024, 11:41 p.m.
    Status: Identified
    Update: We continue to investigate the issue and are working with upstream third-party providers to resolve. We apologise for the continued disruption.
  • Time: Oct. 21, 2024, 10:55 p.m.
    Status: Identified
    Update: Whilst we have isolated root cause, our engineers are still working with a third party to resolve. We apologise for the ongoing inconvenience and will update this status in 30 minutes. Thank you for your patience.
  • Time: Oct. 21, 2024, 9:33 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are currently working on resolution. Thank you for your continued patience.
  • Time: Oct. 21, 2024, 8:58 p.m.
    Status: Investigating
    Update: Our engineers are continuing to investigate this issue under the highest priority. Thank you for your patience.
  • Time: Oct. 21, 2024, 8:18 p.m.
    Status: Investigating
    Update: Our engineers are currently investigating the issue preventing customers from accessing the Payroll platform. We apologise for the inconvenience

Updates:

  • Time: Oct. 1, 2024, 12:54 a.m.
    Status: Resolved
    Update: Monitoring has confirmed this issue has now been resolved. We apologise for any inconvenience caused.
  • Time: Oct. 1, 2024, 12:13 a.m.
    Status: Monitoring
    Update: Our engineers have resolved this issue and will continue to monitor. Customers will be able to login following a page refresh. (Note: there is no longer a need to clear cache) Thank you for your patience.
  • Time: Sept. 30, 2024, 11:34 p.m.
    Status: Investigating
    Update: Our engineers are continuing their investigation of the underlying cause of the login delays. A reminder that clearing your cache and cookies will resolve the issue. Thank you for your continued patience.
  • Time: Sept. 30, 2024, 10:49 p.m.
    Status: Investigating
    Update: Our engineers are investigating the cause of page loading issues when customers are attempting to login to the HR platform. As a workaround, customers can clear cache and cookies on their browser which will enable them to log in. Thank you for your patience.

Updates:

  • Time: Sept. 30, 2024, 3:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 30, 2024, 1:55 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with RTI submissions

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Frequently Asked Questions - EmploymentHero

Is there a EmploymentHero outage?
The current status of EmploymentHero is: Systems Active
Where can I find the official status page of EmploymentHero?
The official status page for EmploymentHero is here
How can I get notified if EmploymentHero is down or experiencing an outage?
To get notified of any status changes to EmploymentHero, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of EmploymentHero every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does EmploymentHero do?
Employment Hero offers a cloud-based HR, payroll, and benefits platform for employers and employees in Australia. A free trial is available.

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