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Is there an Ento outage?

Ento status: Systems Active

Last checked: 6 minutes ago

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Ento outages and incidents

Outage and incident data over the last 30 days for Ento.

There have been 0 outages or incidents for Ento in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ento

Outlogger tracks the status of these components for Xero:

Add-on Processor Active
Automatic File Import & Export Active
Export & Import Processing Active
Facial Recognition Active
System Availability (API) Active
System Availability (Manager Area) Active
System Availability (Staff Area) Active
System Stability (API) Active
System Stability (Manager Area) Active
System Stability (Staff Area) Active
Administration System Data Synchronisation Active
Central Authorisation Data Synchronisation Active
External Sales Importing Active
Paycycle Cache Extension Active
Raw Sales Transaction Processing Active
Roster event clean-up Active
Sales Cache Processing Active
Sales Transaction Cache Extension Active
Shift Costing (adhoc) Active
Shift Costing (bulk) Active
Shift Reminders Active
Component Status
Add-on Processor Active
Automatic File Import & Export Active
Export & Import Processing Active
Facial Recognition Active
System Availability (API) Active
System Availability (Manager Area) Active
System Availability (Staff Area) Active
System Stability (API) Active
System Stability (Manager Area) Active
System Stability (Staff Area) Active
Active
Administration System Data Synchronisation Active
Central Authorisation Data Synchronisation Active
External Sales Importing Active
Paycycle Cache Extension Active
Raw Sales Transaction Processing Active
Roster event clean-up Active
Sales Cache Processing Active
Sales Transaction Cache Extension Active
Shift Costing (adhoc) Active
Shift Costing (bulk) Active
Shift Reminders Active

Latest Ento outages and incidents.

View the latest incidents for Ento and check for official updates:

Updates:

  • Time: Jan. 18, 2023, 12:16 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 17, 2023, 11:16 p.m.
    Status: Monitoring
    Update: The time clock should now be working as expected after being refreshed.  If you continue to have problems relaunching the time clock please log a new ticket with support for assistance.
  • Time: Jan. 17, 2023, 11:02 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 17, 2023, 10:42 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the staff time clock logging out and not recording staff clock ins.

Updates:

  • Time: Nov. 8, 2022, 4:52 a.m.
    Status: Resolved
    Update: The resolution for this issue has now been released, and testing has confirmed that Contract Templates are now working as expected.
  • Time: Oct. 26, 2022, 4:57 a.m.
    Status: Identified
    Update: Our team is working the issue relating to our API with HelloSign, which required an upgrade to HelloSign version 2. The upgrade is a 'major version' upgrade and represents a significant piece of work. We have this as our top priority for our engineering team as we understand the impact that is having in your business.

Updates:

  • Time: Oct. 11, 2022, 10:15 a.m.
    Status: Resolved
    Update: Emergency Maintenance has now been completed. Full system functionality has now been restored.
  • Time: Oct. 11, 2022, 7:03 a.m.
    Status: Investigating
    Update: Due to issues identified relating to the earlier outage, an emergency maintenance period is required. We are looking to have system functionality restored as soon as possible.

Updates:

  • Time: Oct. 11, 2022, 10:14 a.m.
    Status: Resolved
    Update: Full system functionality has now been restored.
  • Time: Oct. 11, 2022, 6:04 a.m.
    Status: Monitoring
    Update: A fix has been implemented to restore system functionality. We are continuing to monitor system performance.
  • Time: Oct. 11, 2022, 5:29 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 11, 2022, 4:52 a.m.
    Status: Identified
    Update: The issue is still being worked on. A fix is being implemented to restore functionality.
  • Time: Oct. 11, 2022, 4:32 a.m.
    Status: Investigating
    Update: Hi there, We're aware that some people are currently experiencing system slowness or trouble with logging in. We're looking into it and will provide a further within the next 20 minutes.

Updates:

  • Time: Sept. 11, 2022, 3:09 a.m.
    Status: Resolved
    Update: Good news! The issue impacting roster loading times and system performance earlier today has now been resolved.
  • Time: Sept. 11, 2022, 2:44 a.m.
    Status: Monitoring
    Update: Our engineering team has taken steps to fix the issue and our testing indicates that roster loading times and system performance have improved. Our engineering team is continuing to monitor this issue. Please reach out to our Support team via the Live Chat or [email protected] if you're still having trouble with Ento.
  • Time: Sept. 11, 2022, 2:08 a.m.
    Status: Identified
    Update: We have identified the cause of the issue and are taking steps to resolve it.
  • Time: Sept. 11, 2022, 1:30 a.m.
    Status: Investigating
    Update: Thanks for your patience! We are continuing to investigate this issue with the aim of resolving it as soon as possible. We will provide another update before 12.15pm Melbourne time.
  • Time: Sept. 11, 2022, 1:10 a.m.
    Status: Investigating
    Update: Hi there, We're aware that some people are currently experiencing system slowness and difficulties with loading rosters and timesheets. We're looking into it and will provide a further update before 11.30am Melbourne time.

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Frequently Asked Questions - Ento

Is there a Ento outage?
The current status of Ento is: Systems Active
Where can I find the official status page of Ento?
The official status page for Ento is here
How can I get notified if Ento is down or experiencing an outage?
To get notified of any status changes to Ento, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ento every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ento do?
Ento's software streamlines compliance, boosts revenue, and cuts labor expenses by integrating HR, workforce management, and onboarding functions.

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