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Is there an Envoy outage?

Envoy status: Systems Active

Last checked: 5 minutes ago

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Envoy outages and incidents

Outage and incident data over the last 30 days for Envoy.

There have been 1 outages or incidents for Envoy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Envoy

Outlogger tracks the status of these components for Xero:

Deliveries Active
Desks Active
Envoy dashboard Active
Mobile Active
Rooms Active
Visitor registration Active
AWS autoscaling-us-east-1 Active
AWS ec2-us-east-1 Active
AWS eks-us-east-1 Active
AWS elasticache-us-east-1 Active
AWS kafka-us-east-1 Active
AWS rds-us-east-1 Active
AWS redshift-us-east-1 Active
AWS rekognition-us-east-1 Active
AWS s3-us-standard Active
AWS s3-us-west-2 Active
Chargebee API Active
Cloudflare API Active
Cloudflare API Active
Cloudflare Cloudflare Authoritative DNS Active
Cloudflare Dashboard Active
Cloudflare Load Balancing and Monitoring Active
Heroku Active
SendGrid API Active
Stripe API Active
Auto Check-in via Access Control Active
Brivo Active
Chargebee Email Active
Slack notifications Active
Email notifications Active
Push notifications Active
SMS notifications Active
Component Status
Deliveries Active
Desks Active
Envoy dashboard Active
Mobile Active
Rooms Active
Visitor registration Active
Active
AWS autoscaling-us-east-1 Active
AWS ec2-us-east-1 Active
AWS eks-us-east-1 Active
AWS elasticache-us-east-1 Active
AWS kafka-us-east-1 Active
AWS rds-us-east-1 Active
AWS redshift-us-east-1 Active
AWS rekognition-us-east-1 Active
AWS s3-us-standard Active
AWS s3-us-west-2 Active
Chargebee API Active
Cloudflare API Active
Cloudflare API Active
Cloudflare Cloudflare Authoritative DNS Active
Cloudflare Dashboard Active
Cloudflare Load Balancing and Monitoring Active
Heroku Active
SendGrid API Active
Stripe API Active
Active
Auto Check-in via Access Control Active
Brivo Active
Chargebee Email Active
Slack notifications Active
Active
Email notifications Active
Push notifications Active
SMS notifications Active

Latest Envoy outages and incidents.

View the latest incidents for Envoy and check for official updates:

Updates:

  • Time: Jan. 6, 2023, 4:06 p.m.
    Status: Resolved
    Update: The incident has been resolved. Our Engineering team is monitoring the status closely.
  • Time: Jan. 6, 2023, 2:36 p.m.
    Status: Investigating
    Update: We are aware of an issue with the analytics tab not loading for some users. Our engineering team is currently investigating the root cause and will provide an update shortly.
  • Time: Jan. 6, 2023, 12:46 p.m.
    Status: Investigating
    Update: We are currently experiencing a partial disruption to the exporting functionality in our dashboard. Users may receive an "Internal Server Error" Our engineering team is working to identify the root cause and implement a solution. Logged in users may be affected.

Updates:

  • Time: Nov. 2, 2022, 8:42 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Nov. 2, 2022, 7:38 p.m.
    Status: Monitoring
    Update: We were able to ID/address performance issues within our database, We have addressed them and are monitoring the overall performance.
  • Time: Nov. 2, 2022, 7:37 p.m.
    Status: Monitoring
    Update: We were able to ID/address performance issues within our database, We have addressed them and are monitoring the overall performance.
  • Time: Nov. 2, 2022, 6:13 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 2, 2022, 5:52 p.m.
    Status: Investigating
    Update: We are observing improved performance in accessibility to the platform as we continue to identify the root cause; we will provide an additional update as soon as one is available.
  • Time: Nov. 2, 2022, 5:41 p.m.
    Status: Investigating
    Update: We are currently investigating reports of "Envoy is having trouble connecting" errors when attempting to log in to the dashboard; we will provide an update as soon as one is available regarding this incident.

Updates:

  • Time: Nov. 3, 2022, 7:55 p.m.
    Status: Resolved
    Update: The incident related to some users being unable to schedule was resolved yesterday, November 2nd 2022 at approximately 8:34am PT; we apologies for the delayed update to the status page that this issue is/was fully resolved. Partial day booking was also re-enabled for customers shortly after at 12:10pm PT. Should you experience any ongoing issues please reach out to Customer Support via the chat messenger or [email protected].
  • Time: Nov. 2, 2022, 4:30 p.m.
    Status: Monitoring
    Update: We are able to confirm that this degradation is/was correlated to the release of partial day desk booking and limited to customers without a desks subscription and within web scheduling only. This issue has been resolved for impacted customers and being carefully monitored as we look to deploy a permanent fix and re-enable the feature shortly.
  • Time: Nov. 2, 2022, 3:35 p.m.
    Status: Identified
    Update: We have identified the issue and are in the process of issuing a fix; additional information will be provided once testing is fully complete.
  • Time: Nov. 2, 2022, 3:02 p.m.
    Status: Investigating
    Update: We are aware of an issue impacting some customers/users with not being able to schedule via Envoy; we are looking into this and will provide an update as soon as possible.

Updates:

  • Time: Oct. 6, 2022, 3:52 p.m.
    Status: Resolved
    Update: This issue has been resolved; thank you.
  • Time: Oct. 6, 2022, 3:48 p.m.
    Status: Monitoring
    Update: We have deployed a fix to address the message "something went wrong; please try again" and are Monitoring the status.
  • Time: Oct. 6, 2022, 3:46 p.m.
    Status: Investigating
    Update: We have deployed a fix to address the message "something went wrong; please try again" and are Monitoring the status.
  • Time: Oct. 6, 2022, 3:04 p.m.
    Status: Investigating
    Update: We are aware of an issue with customers seeing the error message "something went wrong; please try again". The engineering team is looking into this and working to resolve it as soon as we can.

Updates:

  • Time: Oct. 6, 2022, 1:14 a.m.
    Status: Resolved
    Update: Envoy has completed the revert and all appropriate testing; the components below related to dashboard and mobile app performance have been restored to fully 'Operational'. Please note there will be continued investigation into issues related to Cisco Meraki that may be impacting a subset of customers; additional communications will be provided to those that may be impacted shortly.
  • Time: Oct. 5, 2022, 8:15 p.m.
    Status: Monitoring
    Update: Envoy has completed a rollback of services and will be closely monitoring the revert; continued smoke tests and performance testing will be complete over the next hour as well.
  • Time: Oct. 5, 2022, 8:02 p.m.
    Status: Monitoring
    Update: Due to the ongoing degradation of service Envoy will be performing emergency maintenance between 12:45 - 1:00 pm PT today and roll back our migration of services until a root cause is identified. Anticipated down time is a few minutes at most with Support & Engineering teams on call to monitor the revert closely. We appreciate your patience and understanding over the last few days as we restore services.
  • Time: Oct. 5, 2022, 4:03 p.m.
    Status: Monitoring
    Update: We are aware of an issue with the mobile app and Web Dashboard not loading and check-in/registration failing. We are continuing to investigate the root cause of the issue and put into place better monitoring of the critical components.
  • Time: Oct. 5, 2022, 1:35 p.m.
    Status: Monitoring
    Update: We are aware of an issue with the mobile app and Web Dashboard not loading and check-in/registration failing. This is under investigation, and we will provide an update soon.
  • Time: Oct. 4, 2022, 5:10 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results
  • Time: Oct. 3, 2022, 7:15 p.m.
    Status: Investigating
    Update: All systems are stabilized, and we are investigating the root cause to prevent this from happening again
  • Time: Oct. 3, 2022, 12:43 p.m.
    Status: Investigating
    Update: We are aware of an issue with the mobile app and Web Dashboard not loading and check-in/registration failing. This is under investigation, and we will provide an update soon.

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Frequently Asked Questions - Envoy

Is there a Envoy outage?
The current status of Envoy is: Systems Active
Where can I find the official status page of Envoy?
The official status page for Envoy is here
How can I get notified if Envoy is down or experiencing an outage?
To get notified of any status changes to Envoy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Envoy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Envoy do?
Envoy is a comprehensive platform that integrates workplace tools and data to ensure seamless and secure operations.

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