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Is there an Evercast outage?

Evercast status: Systems Active

Last checked: a minute ago

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Evercast outages and incidents

Outage and incident data over the last 30 days for Evercast.

There have been 0 outages or incidents for Evercast in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Evercast

Outlogger tracks the status of these components for Xero:

Lobby Available Active
Rooms Available Active
Scheduled Maintainence Active
Sign-in Page Active
Component Status
Lobby Available Active
Rooms Available Active
Scheduled Maintainence Active
Sign-in Page Active

Latest Evercast outages and incidents.

View the latest incidents for Evercast and check for official updates:

Updates:

  • Time: Nov. 11, 2022, 7:08 a.m.
    Status: Resolved
    Update: The issue has been resolved, and the platform is back to fully functioning. Thank you for your patience while we worked towards a resolution, and we apologize for any interruptions this caused to your work.
  • Time: Nov. 3, 2022, 8:31 p.m.
    Status: Identified
    Update: Our development team is in the final stage of testing a solution for this intermittent audio issue, and we're hoping to deploy the fix next week. In the meantime, we continue to recommend that affected participant(s) who cannot be heard should leave and re-join the room, after which they should be able to be heard by all other participants again. We'll keep you updated!
  • Time: Oct. 28, 2022, 5:42 p.m.
    Status: Identified
    Update: Our development team is testing a possible solution to this intermittent audio issue. In the meantime, we continue to recommend that affected participant(s) who cannot be heard should leave and re-join the room, after which they should be able to be heard by all other participants again. Thank you for your patience.
  • Time: Oct. 17, 2022, 11:18 p.m.
    Status: Investigating
    Update: Our tech team is continuing to debug this issue, and we appreciate your patience. For now, if you experience intermittent audio, please leave and re-join the room. Your audio will reset and should operate normally after you re-join. We'll keep you updated on our progress.
  • Time: Oct. 10, 2022, 9:58 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where a participant in a room experiences intermittent audio, and can be heard by some people in the room but not others. This issue is affecting a small number of Evercast clients on multiple platforms (Chrome, Desktop, and iOS) and seems to be related to network congestion. We’re working to fix the problem as quickly as we can. For now, the workaround is for the affected participant(s) who cannot be heard to leave and re-join the room, after which they should be able to be heard by all other participants again. Thank you for your patience.

Updates:

  • Time: Nov. 11, 2022, 7:08 a.m.
    Status: Resolved
    Update: The issue has been resolved, and the platform is back to fully functioning. Thank you for your patience while we worked towards a resolution, and we apologize for any interruptions this caused to your work.
  • Time: Nov. 3, 2022, 8:31 p.m.
    Status: Identified
    Update: Our development team is in the final stage of testing a solution for this intermittent audio issue, and we're hoping to deploy the fix next week. In the meantime, we continue to recommend that affected participant(s) who cannot be heard should leave and re-join the room, after which they should be able to be heard by all other participants again. We'll keep you updated!
  • Time: Oct. 28, 2022, 5:42 p.m.
    Status: Identified
    Update: Our development team is testing a possible solution to this intermittent audio issue. In the meantime, we continue to recommend that affected participant(s) who cannot be heard should leave and re-join the room, after which they should be able to be heard by all other participants again. Thank you for your patience.
  • Time: Oct. 17, 2022, 11:18 p.m.
    Status: Investigating
    Update: Our tech team is continuing to debug this issue, and we appreciate your patience. For now, if you experience intermittent audio, please leave and re-join the room. Your audio will reset and should operate normally after you re-join. We'll keep you updated on our progress.
  • Time: Oct. 10, 2022, 9:58 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where a participant in a room experiences intermittent audio, and can be heard by some people in the room but not others. This issue is affecting a small number of Evercast clients on multiple platforms (Chrome, Desktop, and iOS) and seems to be related to network congestion. We’re working to fix the problem as quickly as we can. For now, the workaround is for the affected participant(s) who cannot be heard to leave and re-join the room, after which they should be able to be heard by all other participants again. Thank you for your patience.

Updates:

  • Time: Sept. 23, 2022, 2:37 a.m.
    Status: Resolved
    Update: This issue has been resolved, and the platform is back to fully functioning. Users should be able to log in to the iOS Evercast app using SSO. If you are still having trouble, delete your Evercast app and reinstall it, and the SSO log in should then work. Thank you for your patience while we worked towards a resolution, and we apologize for any interruptions this caused to your work.
  • Time: Sept. 14, 2022, 10:07 p.m.
    Status: Identified
    Update: We are now in Phase 2 of testing our SSO bug fix. The development team is testing directly with affected customers to make sure the software meets their requirements. We appreciate your patience.
  • Time: Sept. 14, 2022, 10:06 p.m.
    Status: Identified
    Update: Our development team has created a fix for the current issue with the iOS Evercast app and SSO authentication. We are now in the testing stage. Thank you for your patience.
  • Time: Sept. 14, 2022, 10:04 p.m.
    Status: Identified
    Update: A recent update to our authentication service created conflicts with existing SSO configurations, making previous callback URLs invalid for some customers. Most of this issue has now been resolved, but we are currently investigating an issue with the iOS Evercast app and SSO. We are actively working on this and expect to have a resolution shortly. In the meantime, we recommend that iOS Evercast users log in using email address and password, rather than SSO. We appreciate your patience as we continue to investigate.
  • Time: Sept. 14, 2022, 10:04 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Company SSO on the Evercast Desktop app and all SSO options on the iOS Evercast app. We are actively working on this issue. In the meantime, we recommend that iOS Evercast users log in using email address and password, rather than SSO. We appreciate your patience as we continue to investigate.

Updates:

  • Time: Sept. 23, 2022, 2:37 a.m.
    Status: Resolved
    Update: This issue has been resolved, and the platform is back to fully functioning. Users should be able to log in to the iOS Evercast app using SSO. If you are still having trouble, delete your Evercast app and reinstall it, and the SSO log in should then work. Thank you for your patience while we worked towards a resolution, and we apologize for any interruptions this caused to your work.
  • Time: Sept. 14, 2022, 10:07 p.m.
    Status: Identified
    Update: We are now in Phase 2 of testing our SSO bug fix. The development team is testing directly with affected customers to make sure the software meets their requirements. We appreciate your patience.
  • Time: Sept. 14, 2022, 10:06 p.m.
    Status: Identified
    Update: Our development team has created a fix for the current issue with the iOS Evercast app and SSO authentication. We are now in the testing stage. Thank you for your patience.
  • Time: Sept. 14, 2022, 10:04 p.m.
    Status: Identified
    Update: A recent update to our authentication service created conflicts with existing SSO configurations, making previous callback URLs invalid for some customers. Most of this issue has now been resolved, but we are currently investigating an issue with the iOS Evercast app and SSO. We are actively working on this and expect to have a resolution shortly. In the meantime, we recommend that iOS Evercast users log in using email address and password, rather than SSO. We appreciate your patience as we continue to investigate.
  • Time: Sept. 14, 2022, 10:04 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Company SSO on the Evercast Desktop app and all SSO options on the iOS Evercast app. We are actively working on this issue. In the meantime, we recommend that iOS Evercast users log in using email address and password, rather than SSO. We appreciate your patience as we continue to investigate.

Updates:

  • Time: Aug. 12, 2022, 2:30 a.m.
    Status: Resolved
    Update: The issue has been resolved, and the platform is back to fully functioning. Users should be able to go live within their rooms again without any delays. Thank you for your patience while we worked towards a resolution, and we apologize for any interruptions this caused to your work.
  • Time: Aug. 12, 2022, 2:05 a.m.
    Status: Monitoring
    Update: Our development team has identified and resolved the issue that was causing delays when joining rooms.. We are continuing to monitor the situation to ensure the degraded performance doesn’t resurface, and will update once we’re confident the platform is fully functional again.
  • Time: Aug. 12, 2022, 1:40 a.m.
    Status: Investigating
    Update: We are still investigating the issue causing degraded performance on the platform. We’re very sorry for the inconvenience this causes your business, and appreciate your patience while we continue to dig in. We have a possible solution we are currently pursuing to resolve the issues at hand. At the moment, all that can be done is wait for your room to load, which can take upwards of 5 minutes. If you experience split rooms, where multiple users are in the same room but are unable to see/hear each other, please have all users leave the room and wait at least 90 seconds before attempting to rejoin the room.
  • Time: Aug. 12, 2022, 1:17 a.m.
    Status: Investigating
    Update: We are still investigating the issue causing degraded performance on the platform. We’re very sorry for the inconvenience this causes your business, and appreciate your patience while we continue to dig in. At the moment, all that can be done is wait for your room to load, which can take upwards of 5 minutes. If you experience split rooms, where multiple users are in the same room but are unable to see/hear each other, please have all users leave the room and wait at least 90 seconds before attempting to rejoin the room.
  • Time: Aug. 12, 2022, 12:55 a.m.
    Status: Investigating
    Update: We are currently investigating an issue causing delays for some users when attempting to join their rooms. We’re on the case and will provide more information as soon as it’s available. We apologize for the inconvenience.

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Frequently Asked Questions - Evercast

Is there a Evercast outage?
The current status of Evercast is: Systems Active
Where can I find the official status page of Evercast?
The official status page for Evercast is here
How can I get notified if Evercast is down or experiencing an outage?
To get notified of any status changes to Evercast, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Evercast every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Evercast do?
Evercast is a video collaboration software that enables creative teams to stream media in HD and video conference in real time, all in a single platform.

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