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Is there an EverTrue outage?

EverTrue status: Systems Active

Last checked: 6 minutes ago

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EverTrue outages and incidents

Outage and incident data over the last 30 days for EverTrue.

There have been 2 outages or incidents for EverTrue in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EverTrue

Outlogger tracks the status of these components for Xero:

Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Public API Active
Web Application Active
Component Status
Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Active
Public API Active
Web Application Active

Latest EverTrue outages and incidents.

View the latest incidents for EverTrue and check for official updates:

Updates:

  • Time: Nov. 20, 2024, 10:57 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL +F5 on PC). If you have any questions, please reach out to [email protected]
  • Time: Nov. 20, 2024, 9:38 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Please perform a hard refresh while logged into the platform (Press command+shift+R if on Mac, CTRL +F5 if on PC) and functionality should return to normal. If after doing that you are still experiencing issues, please reach out to [email protected]
  • Time: Nov. 20, 2024, 9:28 p.m.
    Status: Identified
    Update: The issue has been identified and we are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
  • Time: Nov. 20, 2024, 9:11 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is preventing email functionality from working properly. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected].

Updates:

  • Time: Nov. 13, 2024, 9:35 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions, please reach out to [email protected]
  • Time: Nov. 13, 2024, 8:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. If you or your users were affected by the issue, please perform a hard refresh (Press command+shift+R if on Mac, CTRL +F5 if on PC) while logged into EverTrue, and tasks should work as expected. If you have any questions, please reach out to [email protected]
  • Time: Nov. 13, 2024, 8:22 p.m.
    Status: Identified
    Update: We have identified an issue that is preventing some users from being able to add new tasks or edit existing tasks. Users will have the ability to see their existing tasks and mark them complete, and constituents can still be added to cadences. We are working to resolve this issue now, if you have any questions please reach out to [email protected]

Updates:

  • Time: Oct. 15, 2024, 7:52 p.m.
    Status: Resolved
    Update: This incident has been resolved. If already logged into EverTrue, please perform a hard refresh on the page (command+shift+R on Mac, CTRL+F5 on PC) to implement the fix. Please reach out to [email protected] if you have any questions.
  • Time: Oct. 15, 2024, 6:59 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is preventing some accounts from being able to load the map view. Users may be seeing a "Loading Clusters" message or an endless spinning wheel. We are working to resolve the issue as quickly as possible and apologize for the inconvenience. Please reach out to [email protected] if you have any questions.

Updates:

  • Time: Oct. 10, 2024, 8:01 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out to [email protected] if you have any questions.
  • Time: Oct. 10, 2024, 6:55 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is preventing some accounts from being able to connect to the EverTrue SFTP server (upload.evertrue.com). Users may receive a time out error, or be unable to connect. We are working to resolve the issue as quickly as possible and apologize for the inconvenience. Please reach out to [email protected] if you have any questions.

Updates:

  • Time: Aug. 28, 2024, 11:58 p.m.
    Status: Resolved
    Update: All systems are operational and all data has been restored for impacted customers. We apologize for any inconvenience this has caused and appreciate your patience. If you have any questions, please reach out to [email protected]
  • Time: Aug. 28, 2024, 1:23 p.m.
    Status: Monitoring
    Update: We have implemented a fix for missing assignment data and restored systems to full functionality, and are monitoring the results. Import processes have been restored, and system lag has been reduced to expected levels. We apologize for any inconvenience this has caused and appreciate your patience. If you experience any issues while using the platform this morning, please reach out to [email protected]
  • Time: Aug. 28, 2024, 12:31 p.m.
    Status: Identified
    Update: We have stabilized the system to normal function, import processes have been restored and system lag should be reduced to expected levels. We are still working to restore assignment data for affected accounts, but platform users should experience normal operation and speeds. We apologize for any inconvenience this has caused and appreciate your patience. If you have any questions, please reach out to [email protected]
  • Time: Aug. 27, 2024, 6:46 p.m.
    Status: Identified
    Update: We are continuing to work on resolving this issue and appreciate your patience. We are in-process of restoring all assignment data in the subset of affected customer accounts. Due to this issue we are experiencing higher than normal lag in our systems for all accounts; import files may appear in "queued for import" status longer than is typical, and updates made to records will take longer than normal to appear in-platform. We are working to restore all systems to full functionality as quickly as possible. If you have any questions, please reach out to [email protected]
  • Time: Aug. 26, 2024, 3:48 p.m.
    Status: Identified
    Update: We are continuing to work to resolve the issue, and have re-enabled importer operations. If your assignments file was impacted by this mornings' issue, we ask that you please do not attempt running that file again at this time. Please reach out to [email protected] if you have any questions.
  • Time: Aug. 26, 2024, 3:17 p.m.
    Status: Identified
    Update: We have identified the issue causing assignment data to not appear in some accounts, and are working to find a resolution as quickly as possible. Imports will remain paused in the interim. Please reach out to [email protected] if you have any questions.
  • Time: Aug. 26, 2024, 2:30 p.m.
    Status: Investigating
    Update: As we continue to investigate the issue with assignments, we will be temporarily pausing importer operations. During this pause, imports will appear in "queued for import" status. Once resumed, we will process imports in the order they were received. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. Please reach out to [email protected] if you have any questions.
  • Time: Aug. 26, 2024, 2:10 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is preventing assignment data from loading in some accounts. Users may notice their assignments do not load in either Portfolios or Volunteer, and may see discrepancies in their Launchpad reporting. We are working to resolve the issue as quickly as possible, and apologize for the inconvenience. If you have any questions, please reach out to [email protected]

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Frequently Asked Questions - EverTrue

Is there a EverTrue outage?
The current status of EverTrue is: Systems Active
Where can I find the official status page of EverTrue?
The official status page for EverTrue is here
How can I get notified if EverTrue is down or experiencing an outage?
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