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Is there an Eway outage?

Eway status: Minor Outage

Last checked: 4 minutes ago

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Eway outages and incidents

Outage and incident data over the last 30 days for Eway.

There have been 6 outages or incidents for Eway in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Eway

Outlogger tracks the status of these components for Xero:

Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Shopify Active
WooCommerce Active
Component Status
Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Active
Shopify Active
WooCommerce Active

Latest Eway outages and incidents.

View the latest incidents for Eway and check for official updates:

Updates:

  • Time: Nov. 19, 2024, 6:02 a.m.
    Status: Resolved
    Update: We confirm that intermittent IVR (telephone) payments service has been stable & fully operational for the past 24hours. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team
  • Time: Nov. 18, 2024, 6:57 a.m.
    Status: Monitoring
    Update: We believe that the our intermittent IVR (telephone) payments service disruption with our telephony services provider has been resolved. We are continuing to monitoring this service.
  • Time: Nov. 15, 2024, 6:21 a.m.
    Status: Monitoring
    Update: We are continuing to monitor our IVR (telephone) payments service with our telephony services provider continuing to investigate this very intermittent issue.
  • Time: Nov. 15, 2024, 1:38 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and have lodged a high priority ticket with our IVR (telephone) payment provider
  • Time: Nov. 14, 2024, 6:39 a.m.
    Status: Investigating
    Update: We have received reports that our IVR (telephone) payment provider is not recognising Biller IDs. We are currently investigating and will provide updates as soon as possible.

Updates:

  • Time: Nov. 14, 2024, 2:10 a.m.
    Status: Investigating
    Update: Eway team is coordinating with Westpac to resolve the underlying issues causing some Westpac issued card transactions to fail with a response code 40. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: Nov. 14, 2024, 12:14 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption to Shopify Integration has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Nov. 13, 2024, 11:24 p.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to merchants processing transactions through the Shopify Integration. Transactions are failing with a V6111/V6010 response. This is currently being investigated by the EWAY Support Teams. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: Nov. 3, 2024, 1:22 p.m.
    Status: Resolved
    Update: Eway experienced an unexpected disruption to Rapid API payment service caused by an issue with one of our downstream providers. Transactions processed between 19:30 and 19:50 AEST experienced longer processing times or may have timed out. This disruption mainly affected merchants across Australia who utilize an acquiring bank connected through the Cybersource bank connector. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: Oct. 31, 2024, 2:17 a.m.
    Status: Resolved
    Update: This incident is now resolved . If you are still experiencing issues processing payments, please contact eWAY Customer Care on 1800 24 55 70 or via LiveChat at www.eway.com.au We thank you for your patience and apologise for any inconvenience this event has caused your business
  • Time: Oct. 31, 2024, 2:17 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 30, 2024, 11:25 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 30, 2024, 11:23 p.m.
    Status: Investigating
    Update: Eway support teams can confirm the affected services have recovered with backlog processing underway. We will continue to monitor system's until processing has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Oct. 30, 2024, 11:05 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with a delay to recurring payments processing. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

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Frequently Asked Questions - Eway

Is there a Eway outage?
The current status of Eway is: Minor Outage
Where can I find the official status page of Eway?
The official status page for Eway is here
How can I get notified if Eway is down or experiencing an outage?
To get notified of any status changes to Eway, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Eway every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Eway do?
Eway offers a secure and dependable online payment gateway that enables businesses to accept credit card payments from any location and device.

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