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Is there an Eway outage?

Eway status: Minor Outage

Last checked: 6 minutes ago

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Eway outages and incidents

Outage and incident data over the last 30 days for Eway.

There have been 6 outages or incidents for Eway in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Eway

Outlogger tracks the status of these components for Xero:

Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Shopify Active
WooCommerce Active
Component Status
Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Active
Shopify Active
WooCommerce Active

Latest Eway outages and incidents.

View the latest incidents for Eway and check for official updates:

Updates:

  • Time: Aug. 30, 2023, 4:31 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 30, 2023, 2:43 a.m.
    Status: Monitoring
    Update: Eway is currently monitoring an unexpected disruption to our Rapid API payment service due to an issue with one of our upstream providers. This issue started at 12:20 PM AEST and impacted gateway merchants that use an acquiring bank supported via the MPGS bank connector. These financial institutions are CBA and Bendigo Bank. We are currently in contact with the vendor and waiting confirmation this has been resolved, however our system monitoring shows payment processing has resumed successfully for this gateway at 12:40 PM. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event has caused. Regards The Eway Team

Updates:

  • Time: Aug. 22, 2023, 5:07 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Aug. 22, 2023, 4:29 a.m.
    Status: Investigating
    Update: We are currently experiencing a service interruption which is impacting MYeWAY portal. This is preventing users from logging in to the portal. The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: Aug. 22, 2023, 5:07 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Aug. 22, 2023, 4:29 a.m.
    Status: Investigating
    Update: We are currently experiencing a service interruption which is impacting MYeWAY portal. This is preventing users from logging in to the portal. The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: Aug. 4, 2023, 8:38 p.m.
    Status: Resolved
    Update: Further updates from our vendor confirmed It was DNS Propogation Issue experienced by merchants using Webcentral as service provider. Webcentral team have investigated and confirmed the Issue is resolved. Please refer to the status page https://status.webcentral.au/ for further information. Kind regards, The Eway team
  • Time: Aug. 4, 2023, 8:38 p.m.
    Status: Resolved
    Update: Further updates from our vendor confirmed It was DNS Propogation Issue experienced by merchants using Webcentral as service provider. Webcentral team have investigated and confirmed the Issue is resolved. Please refer to the status page https://status.webcentral.au/ for further information. Kind regards, The Eway team
  • Time: Aug. 3, 2023, 6:24 a.m.
    Status: Investigating
    Update: We have further investigated and identified that the emails from one of our IP addresses is getting blocked by the receiving mail servers. we are currently working with our email delivery vendor to resolve this.
  • Time: Aug. 3, 2023, 6:24 a.m.
    Status: Investigating
    Update: We have further investigated and identified that the emails from one of our IP addresses is getting blocked by the receiving mail servers. we are currently working with our email delivery vendor to resolve this.
  • Time: Aug. 3, 2023, 5:31 a.m.
    Status: Investigating
    Update: We are currently experiencing a Intermittent service interruption in delivering emails for Password resets & Multi-Factor Authentication codes which is impacting users trying to access MYeWAY Portal. The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team
  • Time: Aug. 3, 2023, 5:31 a.m.
    Status: Investigating
    Update: We are currently experiencing a Intermittent service interruption in delivering emails for Password resets & Multi-Factor Authentication codes which is impacting users trying to access MYeWAY Portal. The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: July 12, 2023, 4:26 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the settlement report issue has been resolved and the reports are available in MyEWAY Portal. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: July 10, 2023, 11:46 p.m.
    Status: Investigating
    Update: Eway is currently investigating a service interruption which is impacting Settlement Report in MYeWAY portal for "All in One" Merchants. This is preventing users from generating the reports in portal for today. however transaction processing is unaffected The issue is being worked on urgently by our system engineers and report will available in the portal by COB today. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

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Frequently Asked Questions - Eway

Is there a Eway outage?
The current status of Eway is: Minor Outage
Where can I find the official status page of Eway?
The official status page for Eway is here
How can I get notified if Eway is down or experiencing an outage?
To get notified of any status changes to Eway, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Eway every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Eway do?
Eway offers a secure and dependable online payment gateway that enables businesses to accept credit card payments from any location and device.

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