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Is there an Eway outage?

Eway status: Minor Outage

Last checked: 8 minutes ago

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Eway outages and incidents

Outage and incident data over the last 30 days for Eway.

There have been 6 outages or incidents for Eway in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Eway

Outlogger tracks the status of these components for Xero:

Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Shopify Active
WooCommerce Active
Component Status
Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Active
Shopify Active
WooCommerce Active

Latest Eway outages and incidents.

View the latest incidents for Eway and check for official updates:

Updates:

  • Time: March 17, 2023, 3:26 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the settlement report issue has been resolved and the reports are available in MyEWAY Portal. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: March 17, 2023, 1:27 a.m.
    Status: Investigating
    Update: We are currently experiencing a service interruption which is impacting Settlement Report in MYeWAY portal for "All in One" Merchants. This is preventing users from generating the reports in portal for today. however transaction processing is unaffected The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: March 17, 2023, 3:26 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the settlement report issue has been resolved and the reports are available in MyEWAY Portal. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: March 17, 2023, 1:27 a.m.
    Status: Investigating
    Update: We are currently experiencing a service interruption which is impacting Settlement Report in MYeWAY portal for "All in One" Merchants. This is preventing users from generating the reports in portal for today. however transaction processing is unaffected The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: March 10, 2023, 1:38 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: March 10, 2023, 1:38 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: March 8, 2023, 6:12 a.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to Manual Transaction Processing through MyEway. The scope of impact is unconfirmed at this time, however being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: March 8, 2023, 6:12 a.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to Manual Transaction Processing through MyEway. The scope of impact is unconfirmed at this time, however being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: March 12, 2023, 11:23 p.m.
    Status: Resolved
    Update: Vendor support teams have confirmed a full recovery of impacted services and are continuing validation activities including periodic monitoring of processing infrastructure. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Feb. 8, 2023, 4:41 a.m.
    Status: Monitoring
    Update: [Update] Vendor support teams have confirmed recovery of impacted services and their batch processes for the settlement of funds have now been completed. As a result, settlement of funds between banks has now commenced and you can expect to see these reflected in your account this afternoon. Kind regards, The Eway Team
  • Time: Feb. 8, 2023, 12:17 a.m.
    Status: Investigating
    Update: Eway has been made aware of an issue with back end banking supply partner yesterday afternoon, which continued into the evening. The issue has had a flow on effect of impacting some Eway services today, primarily in relation to delays settlement of funds to clients. We are continuing to monitor the incident, and liaising with the vendor, and will provide updates as they come to hand. We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: March 12, 2023, 11:23 p.m.
    Status: Resolved
    Update: Vendor support teams have confirmed a full recovery of impacted services and are continuing validation activities including periodic monitoring of processing infrastructure. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Feb. 8, 2023, 4:41 a.m.
    Status: Monitoring
    Update: [Update] Vendor support teams have confirmed recovery of impacted services and their batch processes for the settlement of funds have now been completed. As a result, settlement of funds between banks has now commenced and you can expect to see these reflected in your account this afternoon. Kind regards, The Eway Team
  • Time: Feb. 8, 2023, 12:17 a.m.
    Status: Investigating
    Update: Eway has been made aware of an issue with back end banking supply partner yesterday afternoon, which continued into the evening. The issue has had a flow on effect of impacting some Eway services today, primarily in relation to delays settlement of funds to clients. We are continuing to monitor the incident, and liaising with the vendor, and will provide updates as they come to hand. We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

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Frequently Asked Questions - Eway

Is there a Eway outage?
The current status of Eway is: Minor Outage
Where can I find the official status page of Eway?
The official status page for Eway is here
How can I get notified if Eway is down or experiencing an outage?
To get notified of any status changes to Eway, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Eway every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Eway do?
Eway offers a secure and dependable online payment gateway that enables businesses to accept credit card payments from any location and device.

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