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Is there an Eway outage?

Eway status: Minor Outage

Last checked: 7 minutes ago

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Eway outages and incidents

Outage and incident data over the last 30 days for Eway.

There have been 6 outages or incidents for Eway in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Eway

Outlogger tracks the status of these components for Xero:

Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Shopify Active
WooCommerce Active
Component Status
Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Active
Shopify Active
WooCommerce Active

Latest Eway outages and incidents.

View the latest incidents for Eway and check for official updates:

Updates:

  • Time: Oct. 18, 2022, 1:02 a.m.
    Status: Resolved
    Update: Vendor support teams have confirmed a full recovery of impacted services and are continuing validation activities including periodic monitoring of processing infrastructure. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Oct. 18, 2022, 1:01 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 18, 2022, 12:20 a.m.
    Status: Investigating
    Update: Eway is currently aware of unexpected upstream outage impacting some transactions via Eways Rapid API payment service. This issue is impacting gateway merchants that use Westpac or St George as an acquiring bank supported via the Fiserv bank connector. We will monitor the situation closely and will follow up with an update once the above mentioned banks restore service operations If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) Regards, The Eway Team

Updates:

  • Time: Sept. 28, 2022, 1:53 p.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Sept. 28, 2022, 11:31 a.m.
    Status: Identified
    Update: Good evening. Eway wish to advise clients and partners that we are continuing the recovery of impacted components causing this outage on our MPGS bank connector. Over the last few hours we have been working with vendors and key personnel to resolve the issue and will continue to do so. We are aware of where the fault is and are making changes to resolve this ASAP. We will provide another scheduled update at 23:30 AEST unless we have more information and a resolution status to provide before then. We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: Sept. 28, 2022, 8:55 a.m.
    Status: Identified
    Update: Eway teams are continuing the recovery of impacted components and currently testing a potential solution to this problem. We will provide a further updates as soon as they are available. We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: Sept. 28, 2022, 7:09 a.m.
    Status: Identified
    Update: Eway teams are continuing the recovery of impacted components and will provide periodic status updates as soon as they are available. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: Sept. 28, 2022, 6:14 a.m.
    Status: Investigating
    Update: Eway is currently experiencing an unexpected disruption to our Rapid API payment service due to an issue with one of our bank connectors. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the MPGS bank connector. These financial institutions are CBA and Bendigo Bank. We are currently investigating and will follow up with an update ASAP If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards The Eway Team

Updates:

  • Time: Sept. 28, 2022, 1:53 p.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Sept. 28, 2022, 11:31 a.m.
    Status: Identified
    Update: Good evening. Eway wish to advise clients and partners that we are continuing the recovery of impacted components causing this outage on our MPGS bank connector. Over the last few hours we have been working with vendors and key personnel to resolve the issue and will continue to do so. We are aware of where the fault is and are making changes to resolve this ASAP. We will provide another scheduled update at 23:30 AEST unless we have more information and a resolution status to provide before then. We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: Sept. 28, 2022, 8:55 a.m.
    Status: Identified
    Update: Eway teams are continuing the recovery of impacted components and currently testing a potential solution to this problem. We will provide a further updates as soon as they are available. We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: Sept. 28, 2022, 7:09 a.m.
    Status: Identified
    Update: Eway teams are continuing the recovery of impacted components and will provide periodic status updates as soon as they are available. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: Sept. 28, 2022, 6:14 a.m.
    Status: Investigating
    Update: Eway is currently experiencing an unexpected disruption to our Rapid API payment service due to an issue with one of our bank connectors. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the MPGS bank connector. These financial institutions are CBA and Bendigo Bank. We are currently investigating and will follow up with an update ASAP If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards The Eway Team

Updates:

  • Time: Sept. 22, 2022, 11:48 p.m.
    Status: Resolved
    Update: Eway monitoring systems indicate that MYeWAY Login Issue has been Resolved. This was due to an unplanned outage at salesforce. We are currently monitoring the situation until we receive confirmation this incident has been resolved and will update status ASAP We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Sept. 22, 2022, 11:19 p.m.
    Status: Investigating
    Update: We are currently experiencing a service interruption which is impacting MYeWAY portal Login using MFA. This is preventing users from logging in to the portal The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: Sept. 22, 2022, 11:48 p.m.
    Status: Resolved
    Update: Eway monitoring systems indicate that MYeWAY Login Issue has been Resolved. This was due to an unplanned outage at salesforce. We are currently monitoring the situation until we receive confirmation this incident has been resolved and will update status ASAP We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Sept. 22, 2022, 11:19 p.m.
    Status: Investigating
    Update: We are currently experiencing a service interruption which is impacting MYeWAY portal Login using MFA. This is preventing users from logging in to the portal The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

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Frequently Asked Questions - Eway

Is there a Eway outage?
The current status of Eway is: Minor Outage
Where can I find the official status page of Eway?
The official status page for Eway is here
How can I get notified if Eway is down or experiencing an outage?
To get notified of any status changes to Eway, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Eway every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Eway do?
Eway offers a secure and dependable online payment gateway that enables businesses to accept credit card payments from any location and device.

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