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Is there an Eway outage?

Eway status: Minor Outage

Last checked: 7 minutes ago

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Eway outages and incidents

Outage and incident data over the last 30 days for Eway.

There have been 6 outages or incidents for Eway in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Eway

Outlogger tracks the status of these components for Xero:

Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Shopify Active
WooCommerce Active
Component Status
Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Active
Shopify Active
WooCommerce Active

Latest Eway outages and incidents.

View the latest incidents for Eway and check for official updates:

Updates:

  • Time: July 17, 2024, 1:34 p.m.
    Status: Resolved
    Update: The vendor support teams have confirmed that the intermittent transaction failures associated with the W1 response code have been resolved. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: July 17, 2024, 9:56 a.m.
    Status: Identified
    Update: Incident update: Intermittent W1 error Our downstream payment service provider has advised they are actively working on Implementing a fix. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 17, 2024, 9:56 a.m.
    Status: Identified
    Update: Incident update: Intermittent W1 error Our downstream payment service provider has advised they are actively working on Implementing a fix. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 17, 2024, 6:27 a.m.
    Status: Identified
    Update: Eway teams are in contact with the downstream payment gateway provider and are awaiting an update on the resolution. We will provide periodic status updates as they become available. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 17, 2024, 6:27 a.m.
    Status: Identified
    Update: Eway teams are in contact with the downstream payment gateway provider and are awaiting an update on the resolution. We will provide periodic status updates as they become available. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 17, 2024, 12:15 a.m.
    Status: Identified
    Update: Eway teams are in contact with the downstream payment service provider and are investigating the incident. The issue remains sporadic at this time, and we will provide periodic status updates as they become available. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 17, 2024, 12:15 a.m.
    Status: Identified
    Update: Eway teams are in contact with the downstream payment service provider and are investigating the incident. The issue remains sporadic at this time, and we will provide periodic status updates as they become available. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 16, 2024, 11:33 p.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services. Transactions are Intermittently failing with a W1 error response code and is being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: July 16, 2024, 11:33 p.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services. Transactions are Intermittently failing with a W1 error response code and is being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: July 11, 2024, 1:22 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption to the Fiserv Gateway Transactions has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: July 11, 2024, 12:37 a.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services through Fiserv gateway, transactions are declined with W1/W9 Error. The scope of impact is unconfirmed at this time, however being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: July 11, 2024, 1:22 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption to the Fiserv Gateway Transactions has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: July 11, 2024, 12:37 a.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services through Fiserv gateway, transactions are declined with W1/W9 Error. The scope of impact is unconfirmed at this time, however being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: July 10, 2024, 11:53 p.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption has been resolved. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: July 10, 2024, 8:37 p.m.
    Status: Monitoring
    Update: Eway support teams can confirm the service disruption has been resolved and engineers are currently monitoring to ensure system stability. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: July 10, 2024, 8:25 p.m.
    Status: Investigating
    Update: We are currently experiencing an unexpected disruption to our payment service for the MYeWAY portal. How does this impact you? MYEWAY users might experience a "403 - Forbidden Error" while trying to access the portal. Our system engineers are working on this as a matter of urgency. We’re very sorry for any inconvenience this may have caused, and we will continue to provide updates as they come to hand.

Updates:

  • Time: July 10, 2024, 11:53 p.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption has been resolved. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: July 10, 2024, 8:37 p.m.
    Status: Monitoring
    Update: Eway support teams can confirm the service disruption has been resolved and engineers are currently monitoring to ensure system stability. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: July 10, 2024, 8:25 p.m.
    Status: Investigating
    Update: We are currently experiencing an unexpected disruption to our payment service for the MYeWAY portal. How does this impact you? MYEWAY users might experience a "403 - Forbidden Error" while trying to access the portal. Our system engineers are working on this as a matter of urgency. We’re very sorry for any inconvenience this may have caused, and we will continue to provide updates as they come to hand.

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Frequently Asked Questions - Eway

Is there a Eway outage?
The current status of Eway is: Minor Outage
Where can I find the official status page of Eway?
The official status page for Eway is here
How can I get notified if Eway is down or experiencing an outage?
To get notified of any status changes to Eway, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Eway every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Eway do?
Eway offers a secure and dependable online payment gateway that enables businesses to accept credit card payments from any location and device.

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