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Is there an FieldEdge outage?

FieldEdge status: Systems Active

Last checked: 8 minutes ago

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FieldEdge outages and incidents

Outage and incident data over the last 30 days for FieldEdge.

There have been 0 outages or incidents for FieldEdge in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FieldEdge

Outlogger tracks the status of these components for Xero:

Mobile Active
Site East Active
Site West Active
Component Status
Mobile Active
Active
Site East Active
Site West Active

Latest FieldEdge outages and incidents.

View the latest incidents for FieldEdge and check for official updates:

Updates:

  • Time: Oct. 3, 2024, 5:29 p.m.
    Status: Resolved
    Update: FieldEdge has resolved connectivity issues with our third-party integrations. This includes the phone integration, Proposal Pro, Trane integration, and MarketingEdge. We are still actively resolving intermittent log in issues. Please reach out to support if you are still experiencing errors while attempting to log in
  • Time: Oct. 3, 2024, 3:42 p.m.
    Status: Investigating
    Update: FieldEdge is continuing to experience connectivity issues with our third-party integrations. This includes our phone integration, MarketingEdge, Fleetsharp, and Proposal Pro. We are actively troubleshooting this issue and will provide updates throughout the day. There have also been reports of intermittent login issues. This is not impacting all members. We are actively troubleshooting impacted customers and will provide an update when this issue is resolved.
  • Time: Oct. 3, 2024, 1:01 p.m.
    Status: Investigating
    Update: FieldEdge is experiencing connection issues with our phone integration functionality. Custer calls into your business are currently not connecting. We are actively working on this issue and we will provide an update once the functionality is restored

Updates:

  • Time: Sept. 12, 2024, 9:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 12, 2024, 2:51 p.m.
    Status: Monitoring
    Update: We are aware that customers using AT&T to connect to Microsoft services have experienced issues accessing our application. Microsoft has reported the issue has been resolved. We will continue to monitor for any reports of connectivity issues

Updates:

  • Time: Sept. 11, 2024, 3:04 p.m.
    Status: Resolved
    Update: Our Twilio call and text messaging integration has been restored to normal functionality. All calls should now be routing and receiving correctly. Please contact support if you continue to have issues.
  • Time: Sept. 11, 2024, 2:30 p.m.
    Status: Investigating
    Update: FieldEdge is experiencing issues with call functionality specifically for members utilizing the Twilio integration. We are actively troubleshooting the issue and will post updates regularly.

Updates:

  • Time: Aug. 22, 2024, 10:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 20, 2024, 3:12 p.m.
    Status: Identified
    Update: There has been an incident that may have caused issues with some members not being able to log out of their mobile devices or push data to the server. Things to try: Attempt to log out and back into the app. If this is successful, nothing more needs to be done. If you are unable to log out of the mobile app, you must uninstall and reinstall the app This can cause some loss of data related to the last transaction on the app. (This could include loss of invoice items, changing of a status on the WO, or the application of a payment, custom form edits, and attachments that have not synced to server.) Log back into the app and continue working as normal.

Updates:

  • Time: June 5, 2024, 9:05 p.m.
    Status: Resolved
    Update: Our Development Team has successfully executed a resolution, restoring functionality for displaying unavailable time on our dispatch boards. We will be monitoring performance closely throughout the day.
  • Time: June 5, 2024, 3:48 p.m.
    Status: Investigating
    Update: FieldEdge is aware of the issue affecting the unavailable time being reflected correctly on the Dispatch Board. Our team is currently working on identifying the issue and rendering a solution.
  • Time: June 5, 2024, 3:48 p.m.
    Status: Investigating
    Update: FieldEdge is aware of the issue affecting the unavailable time being reflected correctly on the Dispatch Board. Our team is currently working on identifying the issue and rendering a solution.

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Frequently Asked Questions - FieldEdge

Is there a FieldEdge outage?
The current status of FieldEdge is: Systems Active
Where can I find the official status page of FieldEdge?
The official status page for FieldEdge is here
How can I get notified if FieldEdge is down or experiencing an outage?
To get notified of any status changes to FieldEdge, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FieldEdge every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does FieldEdge do?
FieldEdge offers field service management software to track customers, dispatches, and service history efficiently. Request a demo to learn more.

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