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Is there an FiveStars outage?

FiveStars status: Minor Outage

Last checked: 9 minutes ago

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FiveStars outages and incidents

Outage and incident data over the last 30 days for FiveStars.

There have been 0 outages or incidents for FiveStars in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FiveStars

Outlogger tracks the status of these components for Xero:

Twilio SMS Active
Twilio SMS Short Code, North America Performance Issues
Twilio Super SIM Active
Component Status
Twilio SMS Active
Twilio SMS Short Code, North America Performance Issues
Twilio Super SIM Active

Latest FiveStars outages and incidents.

View the latest incidents for FiveStars and check for official updates:

Updates:

  • Time: July 19, 2024, 3:33 p.m.
    Status: Resolved
    Update: Fixes have been applied and we are now operating normally. Thank you for your patience.
  • Time: July 19, 2024, 2:43 p.m.
    Status: Monitoring
    Update: A fix has been released by Crowdstrike/Microsoft and we are applying it. Service levels should improve as our customer representatives apply this fix.
  • Time: July 19, 2024, 2:16 p.m.
    Status: Identified
    Update: We are being impacted by the global Microsoft+Crowdstrike update leading to blue screens and inability to use PCs. Our Customer Support team is impacted and may lead to longer wait times when contacting our support lines. We appreciate your patience. Please note that if you are a Windows user and have our products installed, any blue screen impact would be unrelated to Fivestars/Sumup software and part of the global Microsoft issue.

Updates:

  • Time: March 12, 2024, 8:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 12, 2024, 7:16 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are now receiving inbound calls.
  • Time: March 12, 2024, 6:47 p.m.
    Status: Identified
    Update: Issue has been identified and we are currently working on a fix.
  • Time: March 12, 2024, 6:36 p.m.
    Status: Investigating
    Update: Our phone lines went down about half an hour ago, we are working to restore our lines as soon as possible. Please check back on this page for updates on when we restore our service, additionally you can email [email protected] or chat with us for service in the meantime. We appreciate your patience.

Updates:

  • Time: March 5, 2024, 10:06 p.m.
    Status: Resolved
    Update: Comcast appears to have resolved lingering internet-related issues, reports have stopped coming in and services are restoring automatically for impacted merchants.
  • Time: March 5, 2024, 9:42 p.m.
    Status: Monitoring
    Update: Comcast appears to have resolved connectivity problems in general. We will continue to monitor the situation.
  • Time: March 5, 2024, 9:26 p.m.
    Status: Identified
    Update: We have identified an issue impacting merchants on COMCAST internet. There appears to be a Comcast-wide connectivity problem.
  • Time: March 5, 2024, 9:06 p.m.
    Status: Investigating
    Update: We are receiving multiple reports of Fivestars by SumUp applications not loading. Our servers are online with healthy traffic, we suspect the wider internet outages impacting multiple services may be leading to this issue, likely multiple internet service providers attempting to restore service leading to temporary downtime.

Updates:

  • Time: Feb. 7, 2024, 11:46 p.m.
    Status: Resolved
    Update: This has been fixed thank you for your patience!
  • Time: Feb. 7, 2024, 10:28 p.m.
    Status: Monitoring
    Update: Affected Systems: Payment Processing Product Impact: Significant error rate with payment provider partner. Failing transactions. Details: Issue onset ~16:38 ET lasted until 17:05 ET. We are continuing to follow up with our partner and actively monitoring

Updates:

  • Time: Aug. 8, 2023, 6:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 4, 2023, 9:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 3, 2023, 5:38 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 3, 2023, 2:28 p.m.
    Status: Investigating
    Update: We are currently experiencing an outage that may cause your Credit card reader to not load the Fivestars Software. We are investigating the issue

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Frequently Asked Questions - FiveStars

Is there a FiveStars outage?
The current status of FiveStars is: Minor Outage
Where can I find the official status page of FiveStars?
The official status page for FiveStars is here
How can I get notified if FiveStars is down or experiencing an outage?
To get notified of any status changes to FiveStars, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FiveStars every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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