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Is there an flexEngage outage?

flexEngage status: Systems Active

Last checked: 5 minutes ago

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flexEngage outages and incidents

Outage and incident data over the last 30 days for flexEngage.

There have been 0 outages or incidents for flexEngage in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for flexEngage

Outlogger tracks the status of these components for Xero:

API Active
Email Validation Active
Notifications Active
Portal Active
Reporting Active
Webhook Event Delivery Active
Component Status
Active
API Active
Email Validation Active
Notifications Active
Portal Active
Reporting Active
Active
Webhook Event Delivery Active

Latest flexEngage outages and incidents.

View the latest incidents for flexEngage and check for official updates:

Updates:

  • Time: Dec. 9, 2021, 10:17 p.m.
    Status: Resolved
    Update: The Receipts API has a high error rate and wass unavailable. The issue has been resolved. The issue was due to a planned deployment.

Updates:

  • Time: Dec. 8, 2021, 4:16 a.m.
    Status: Resolved
    Update: Upstream issues with impacted services have been resolved and platform stability has been restored.
  • Time: Dec. 7, 2021, 10:44 p.m.
    Status: Monitoring
    Update: A fix has been implemented and is being monitored AWS-side, and we continue to experience improvements in the stability of our services. We will be monitoring ongoing and will provide further updates as the situation changes.
  • Time: Dec. 7, 2021, 10:10 p.m.
    Status: Identified
    Update: While issues with AWS persist, the impact on the affected services has started to abate. We are currently seeing improved reliability across all impacted services. However, until the issue is considered resolved on the AWS side, our team will continue to monitor and mitigate wherever possible.
  • Time: Dec. 7, 2021, 5:55 p.m.
    Status: Identified
    Update: The issues being experienced on our platform are a direct result of a known AWS outage. Our team is continuing to monitor the situation and look for ways to mitigate impact.
  • Time: Dec. 7, 2021, 4:46 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 7, 2021, 4:45 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 7, 2021, 4:44 p.m.
    Status: Investigating
    Update: We are continuing to experience elevated error rates due to an AWS outage and are reviewing the impacted services. The current impacts are as follows: * Receipts API experiencing elevated error rates * Order Status (ecomm) API experiencing slow response times * Receipt and order/ecommerce notifications are delayed * Shipment tracking page (flexTracker) experiencing slow response times and elevated error rates * You may experience issues accessing sent Order Status (ecomm) messages in our app * Email Validation API has been removed from the list of impacted services
  • Time: Dec. 7, 2021, 4:16 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 7, 2021, 3:59 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 7, 2021, 3:59 p.m.
    Status: Investigating
    Update: We are experiencing elevated error rates for Receipts and ECOMM APIs. We are currently investigating the issue.

Updates:

  • Time: Nov. 3, 2021, 8:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 3, 2021, 8:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 3, 2021, 7:36 p.m.
    Status: Investigating
    Update: We are currently investigating this issue, which prevents all users from logging in to the ecommerce/flexTracker application. There is no expected impact on event/order ingest or email notifications.

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Frequently Asked Questions - flexEngage

Is there a flexEngage outage?
The current status of flexEngage is: Systems Active
Where can I find the official status page of flexEngage?
The official status page for flexEngage is here
How can I get notified if flexEngage is down or experiencing an outage?
To get notified of any status changes to flexEngage, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of flexEngage every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does flexEngage do?
Utilize retail receipts for targeted marketing campaigns to increase customer engagement and drive sales.

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