Time: Nov. 6, 2023, 6:45 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Nov. 2, 2023, 10:18 p.m.

Status: Identified

Update: Our engineers have identified the issue and a fix is currently being tested.

Time: Nov. 2, 2023, 8:03 p.m.

Status: Investigating

Update: We are currently investigating an issue impacting some users when starting a new loan flow. The states are not appearing in the dropdown. We will update this page as we have more information.

Time: Oct. 12, 2023, 11:03 p.m.

Status: Resolved

Update: This incident has been resolved and email notifications are no longer delayed.

Time: Oct. 11, 2023, 6:40 p.m.

Status: Identified

Update: The issue has been identified and our team is working on a resolution. Once the fix has been implemented, we will update this page to 'Resolved'.

Time: Oct. 10, 2023, 4:07 p.m.

Status: Investigating

Update: We are currently investigating an issue with intermittent delays in notifications being sent.

Time: Oct. 5, 2023, 3:27 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Oct. 5, 2023, 9:02 a.m.

Status: Investigating

Update: We are currently investigating this issue.

Time: Sept. 26, 2023, 9:49 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Sept. 25, 2023, 10:04 p.m.

Status: Identified

Update: We've identified an issue when attempting to complete documents with text fields through Floify eSign on a mobile device (iOS + Android). Our team has identified the root cause and is working on a fix. This issue is only occurring on mobile devices and for documents needing text fields to be completed. During this time, please utilize Floify eSign desktop version for filling out documents.

Time: Aug. 30, 2023, 10:34 p.m.

Status: Postmortem

Update: ### Floify Service Interruption August 28-29, 2023 This incident report details the Floify service interruptions that occurred on August 28th and August 29th, 2023.  **All times in Mountain Time** **Issue Summary** From 9:39 AM on August 28th to 2:15 PM on August 29th, Floify experienced some intermittent errors that may have affected end-user activity on the site. In some cases, users received a 504 Gateway timeout error.  The root cause was determined to be memory issues with a system job.  **Timeline** August 28, 2023 * 9:39 AM - Pagers alerted the Engineering team about an outage * 9:39 AM -  Investigation of the root cause began * 9:45 AM - The Floify application automatically restarted and service was restored * 9:45 AM - 6:15 PM Per standard processes, application refreshes were performed.  * 5:30 PM - Additional memory was added to the Floify application August 29, 2023 * 8 AM - 12 PM - Engineering identified an issue with a system job that was using a large amount of memory under certain conditions.  * 12:15 PM - The underlying data that was causing this inordinate memory usage was corrected. * 2:15 PM The system job successfully completed the workload and the memory issues were resolved. **Root Cause** A system job was processing a significant amount of records. This was causing the application to run low on memory, resulting in latency and timeouts.  **Resolution and Recovery** At 9:39 AM on August 28, 2023,  monitoring systems alerted our engineers who investigated and escalated the issue. For the rest of the day, Engineers were able to alleviate the effect of the issue by performing rolling refreshes both automatically and manually \(where needed\). At 2:15 PM on August 29, 2023, Engineers were able to apply a fix to address the root cause and access to the Floify service was restored. **Corrective and Preventative Measures** The following are actions we are taking to address the underlying causes of the issue and to help prevent recurrence and improve response times: Short term: * Increase system memory \(Completed\) * Perform Floify application refreshes to temporarily alleviate the app issues \(Completed\) * Correct the underlying data that was causing this inordinate memory usage   \(Completed\) Longer-term strategies: * Add code changes to the system job to process workload in batches thereby limiting memory usage \(In Progress\) * Add code changes to enforce data validation and prevent this type of issue from occurring \(In Progress\) Floify is committed to continually adapting and improving our technology and processes to prevent service interruptions. We appreciate your patience and again apologize for the impact of this outage. We thank you for your business and continued support. Sincerely, The Floify Team

Time: Aug. 30, 2023, 3:21 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Aug. 28, 2023, 6:22 p.m.

Status: Monitoring

Update: While we are investigating the root cause, users may experience latency while using the application.

Time: Aug. 28, 2023, 3:57 p.m.

Status: Monitoring

Update: The outage was resolved as of 9:42am MT. We are continuing to monitor the status and investigating the root cause.

Time: Aug. 28, 2023, 3:41 p.m.

Status: Investigating

Update: We are investigating this issue.