Time: July 13, 2023, 11:09 p.m.

Status: Resolved

Update: This issue has been successfully resolved.

Time: July 13, 2023, 9:17 p.m.

Status: Identified

Update: We've identified certain users have encountered intermittent timeout errors. We will be performing a rolling refresh to the application at 4:30pm MT. During this time, user experience will not be impacted, however, some latency may occur.

Time: July 12, 2023, 2:35 p.m.

Status: Resolved

Update: We experienced system logging errors and a refresh was performed to address these errors. We are pleased to report that this issue has been successfully resolved without any customer impacts.

Time: July 12, 2023, 2:13 p.m.

Status: Identified

Update: We have detected system logging errors and will be doing a rolling refresh to the application. During this time, user experience will not be impacted, however, some latency may occur.

Time: June 22, 2023, 4:34 p.m.

Status: Resolved

Update: We experienced system logging errors caused by an incorrect field input. To address these errors, a system refresh was performed. We are pleased to report that this issue has been successfully resolved without any customer impacts.

Time: June 22, 2023, 4:11 p.m.

Status: Identified

Update: We have detected system logging errors and will be doing a rolling refresh to the application. We've identified the issue and are implementing a fix shortly. During this time, user experience will not be impacted, however, some latency may occur.

Time: June 13, 2023, 9:50 p.m.

Status: Resolved

Update: AWS outage has been resolved.

Time: June 13, 2023, 8:05 p.m.

Status: Monitoring

Update: You can monitor AWS' own status page here: https://health.aws.amazon.com/health/status

Time: June 13, 2023, 8:01 p.m.

Status: Monitoring

Update: Amazon Web Services (AWS) is experiencing an outage and is currently impacting some services in Floify. We are closely monitoring this outage and will update this page once it has been resolved.

Time: June 9, 2023, 7:38 p.m.

Status: Postmortem

Update: ### Floify Service Interruption June 9, 2023 _\(All times Mountain Time\)_ **Issue Summary** Between July 9, 4:00 AM and July 9, 11:14 AM, Floify incoming API calls were failing. The root cause was related to an issue with updating the SSL certificates for only [api.floify.com](http://api.floify.com). The Floify application was unaffected and working properly. **Timeline** **Jun 9, 2023** * 2:45 AM Floify Engineering team updated SSL certs for the Floify app and Floify API services during the scheduled maintenance window. * 4:00 AM Incoming API calls started failing. * 10:12 AM Floify Engineering team was alerted that incoming APIs were failing. * 10:48 AM Floify Engineering Ops team identified the issue as a mismatch in intermediate SSL certificates between the Floify app and Floify api.  * 11:10 AM Floify Engineering Ops team updated the SSL certificate with the correct intermediate certificate.  * 11:14 AM The issue was resolved. **Root Cause** The SSL certificates were up to date across the system, however, intermediate SSL certificates were out of sync.  **Resolution and recovery** At 10:12 AM on June 9,  Floify Engineering was alerted by Floify Support that incoming APIs calls to the application were failing. By 10:48 AM on June 9, Floify Engineering had identified the root cause of the problem. At 11:14 AM the issue was resolved. **Corrective and Preventative Measures** The following are actions we are taking to address the underlying causes of the issue and to help prevent recurrence and improve response times: Completed: * The SSL certificates were updated with the correct intermediate certificates and the issue was resolved \(Completed\) * Update test procedures to add additional steps to verify intermediate certificates  \(Completed\) * Add additional monitoring to detect this situation and alert the Floify Engineering team \(Completed\) Floify is committed to continually adapting and improving our technology and process to prevent service interruptions. We appreciate your patience and apologize for the impact of this issue.  Sincerely, The Floify Team

Time: June 9, 2023, 5:20 p.m.

Status: Resolved

Update: This issue has been resolved and incoming API calls to the application are working. Post-mortem for this incident will be posted shortly.

Time: June 9, 2023, 4:48 p.m.

Status: Identified

Update: The issue has been identified and a fix is being implemented.

Time: June 9, 2023, 4:16 p.m.

Status: Investigating

Update: We've identified users are unable to access Floify's API. We are currently investigating this interruption and will provide an update as soon as possible.