Time: Nov. 6, 2024, 7:15 a.m.

Status: Resolved

Update: Google Drive customers are observing successful uploads at this time, and logs indicate that full functionality via the Google Drive API is restored at this time.

Time: Nov. 5, 2024, 5:48 p.m.

Status: Investigating

Update: Google Drive customers are reporting a reoccurrence of the Google Drive API outage previously observed in late September and early October. Downstream functionality within FloQast is impacted, including the ability to upload/attach documents within FloQast since these actions leverage the Google Drive API and are currently being rejected. The FloQast Engineering team has engaged contacts at Google and is awaiting further updates. As Google works on restoring full API functionality, available workarounds include uploading documents directly within Google Drive folders and then clicking the Refresh button in corresponding FloQast folders, thereby bypassing the "upload" function of the Google Drive API. Only customers leveraging Google MyDrive and Google Share Drive are impacted at this time; customers leveraging other Storage Providers should observe regular functionality.

Time: Nov. 1, 2024, 4:56 p.m.

Status: Resolved

Update: The issue preventing AutoRec links from loading has been resolved for the Folders tab. At this time, all hyperlinks should properly launch the respective AutoRec modules!

Time: Nov. 1, 2024, 4:46 p.m.

Status: Identified

Update: Clients utilizing AutoRec (Matching, AI Matching, Amortization, Depreciation, etc.) may receive an error when clicking on an AutoRec link specifically from the Folders tab. Accessing the same link from the Reconciliations tab should load all AutoRec functionality as expected! FloQast engineering's team is actively working to restore the click-through of the links from the Folders tab.

Time: Nov. 1, 2024, 5 p.m.

Status: Resolved

Update: The UI issue on the Folders tab has been resolved for users clicking the Refresh button. At this time, components like the "Percent Updated" gif and the "Last Updated" timestamp should be loading as expected!

Time: Nov. 1, 2024, 4:40 p.m.

Status: Identified

Update: The "Percent Updated" and "Last Update at..." components are not loading for some Users after clicking the Refresh button on the Folders tab > Reconciliations section. This UI issue is intermittent and only occurs on the Folders tab — the Reconciliations tab should be unaffected at this time. On the Folders tab, only the UI is impacted and data is being successfully refreshed! However, a page reload (i.e. refreshing the browser itself) is necessary to display the refreshed data since the front-end automation is not updating.

Time: Oct. 4, 2024, 5:12 p.m.

Status: Resolved

Update: A subsequent release around 10:30 am EDT on October 4th has restored full functionality. All TB files should be processed as expected at this time.

Time: Oct. 4, 2024, 5:10 p.m.

Status: Investigating

Update: Customers utilizing SFTP for automated delivery of Trial Balance files may have observed processing errors beginning around 7:30pm EDT on October 3rd. Our engineering team identified an issue with an internal API that is used to upload files as part of the automated TB delivery process.

Time: Oct. 4, 2024, 2:50 p.m.

Status: Resolved

Update: Contacts at Google have indicated that Google released a new fix to prevent further errors with uploading files via the Google Drive API. Our overnight monitoring has shown no further errors. We will continue to closely monitor logs across all customer regions since these errors were previously intermittent, but we are optimistic that customers should no longer experience errors uploading files after Google's latest update.

Time: Oct. 3, 2024, 3:48 p.m.

Status: Identified

Update: Google has acknowledged multiple reoccurrences of the API outage that blocks file uploads, and has reiterated that this is being treated with highest priority internally at Google. However, a timeline for a full restoration has not been offered yet, and customers across multiple regions continue to see intermittent errors when uploading files via the Google API.

Time: Oct. 2, 2024, 1:28 p.m.

Status: Identified

Update: Google has acknowledged a recurrence of the 429 errors that are preventing some Google Drive (MyDrive and Shared Drive) customers from uploading files via the API. FloQast engineering remains in close contact with Google Cloud Support, and further updates will be posted as we learn them from Google.