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Is there an FrankieOne outage?

FrankieOne status: Under Maintenance

Last checked: a minute ago

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FrankieOne outages and incidents

Outage and incident data over the last 30 days for FrankieOne.

There have been 5 outages or incidents for FrankieOne in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FrankieOne

Outlogger tracks the status of these components for Xero:

Production API Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
OneSDK Active
Portal Active
Smart UI Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
Biometrics Active
KYB Maintenance
KYC Active
KYT Active
Component Status
Production API Active
Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
Active
OneSDK Active
Portal Active
Smart UI Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Maintenance
Biometrics Active
KYB Maintenance
KYC Active
KYT Active

Latest FrankieOne outages and incidents.

View the latest incidents for FrankieOne and check for official updates:

Updates:

  • Time: Nov. 21, 2024, 3:40 a.m.
    Status: Resolved
    Update: We have received confirmation from the vendor that the incident was resolved at 1:00 PM AEDT
  • Time: Nov. 21, 2024, 1:05 a.m.
    Status: Investigating
    Update: The Australian Document Verification Service has advised that they are experiencing intermittent errors processing document verifications. You may receive intermittent S responses from a document verification. Start Time: 10:00 AM AEDT

Updates:

  • Time: Nov. 20, 2024, 12:45 a.m.
    Status: Monitoring
    Update: A OneSDK change from 19th Nov has been rolled back as of 8AM AEDT on the 20th of Nov and OneSDK is back to operational status. FrankieOne is still monitoring for issues and impacted customers will be contacted directly.
  • Time: Nov. 19, 2024, 10:42 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 19, 2024, 1:56 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 19, 2024, 1:54 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with OneSDK. Our development team is investigating the root cause and working on a fix to restore full functionality. We understand the impact this may have and are prioritizing the resolution. We will provide further updates as soon as we have more information. We appreciate your patience and understanding. If you have any urgent concerns, please don't hesitate to reach out to our support team.

Updates:

  • Time: Nov. 14, 2024, 3:46 a.m.
    Status: Resolved
    Update: We have received confirmation from the vendor that the incident was resolved at 10:40 AEDT.
  • Time: Nov. 14, 2024, 12:16 a.m.
    Status: Investigating
    Update: The Australian Document Verification Service has advised that they are experiencing intermittent errors processing document verifications. You may receive intermittent S responses from a document verification.

Updates:

  • Time: Nov. 8, 2024, 7:24 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2024, 5:37 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 7, 2024, 7:46 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 7, 2024, 7:04 a.m.
    Status: Investigating
    Update: We’ve received an update from the vendor confirming that the production issue has been resolved, and the root cause for UAT has been identified. We’ll keep you posted on further developments.
  • Time: Nov. 7, 2024, 5:10 a.m.
    Status: Investigating
    Update: We're experiencing an elevated level of API errors while generating tokens for Incode(UAT and Production) and are currently looking into the issue.

Updates:

  • Time: Nov. 6, 2024, 6:16 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 6, 2024, 3:23 a.m.
    Status: Monitoring
    Update: The fix has been successfully deployed in both UAT and Production, and we are now monitoring. All testing on our end has passed.
  • Time: Nov. 6, 2024, 3:13 a.m.
    Status: Identified
    Update: We’ve identified the root cause and are actively working on a fix.
  • Time: Nov. 5, 2024, 3:53 a.m.
    Status: Investigating
    Update: We're experiencing an elevated level of API errors while generating tokens for Incode(UAT and Production) and are currently looking into the issue.

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Frequently Asked Questions - FrankieOne

Is there a FrankieOne outage?
The current status of FrankieOne is: Under Maintenance
Where can I find the official status page of FrankieOne?
The official status page for FrankieOne is here
How can I get notified if FrankieOne is down or experiencing an outage?
To get notified of any status changes to FrankieOne, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FrankieOne every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does FrankieOne do?
FrankieOne offers a comprehensive solution for banks and fintechs to enhance their decision-making process by utilizing a unified API and dashboard to handle KYC/AML and fraud management.

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